常見問題

產品

Products

• 我在 IKEA 可以買到哪些商品？

  What kind of products can I buy at IKEA?
  在 IKEA 你可以找到各式各樣能滿足你日常生活需求的居家用品，例如客廳的沙發、廚房的廚具到臥室的床… 還有居家佈置的抱枕、蠟燭等家飾品。歡迎點選這裡看看 IKEA 超過 8,000 種不同設計和價格的產品供你選擇。

  At IKEA, you can find all sorts of housing items for your needs, like couches in living room, utensils in kitchen, beds in bedroom, along with decorative items like throw pillows and candles. Please click here to view over 8,000 IKEA products with different designs and prices.
• 店內有沒有單獨銷售家具的零件？

  Does IKEA sell individual parts of furniture?
  很抱歉！目前商品的零件均無單獨販售，請確認商品組裝說明書介紹零配件頁面，確認缺少的零配件編號，聯繫顧客支援中心客服詢問備品。

  We are sorry but product parts currently are not sold separately. You can ask Customer Relations coworkers at our stores to see if there are spare parts. Please check the parts and screws page in our product assembly instructions, find the part’s number (6 digits,) and contact our IKEA Customer Support center to ask about spare parts.
• 我購買的商品需要退換貨，該怎麼做呢？

  What if I need to return or exchange my purchase?
  • IKEA 提供 90 天退換貨服務，你可在購物日期 90天內(宜家卡卡友與企業卡卡友可在365天內)，攜帶完好的商品、原始包裝、統一發票及明細（刷卡購買者需信用卡與簽單）到 IKEA 分店(不包含城市店、取貨中心)退換貨。完整退換貨資訊請點選這裡。或與 IKEA 客服連繫確認，請點選這裡或與顧客支援中心客服確認。

  At IKEA, if you’re not totally satisfied with your purchase, IKEA Family and IKEA for Business member can return it at IKEA stores within 365 days from the date of purchase. Non-members can return the product within 90 days. Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to IKEA stores(exclude City Shop, Pick-up and Order Point). For detailed return policy, please click here.
  
  You can also contact IKEA Customer Service Center for more details.
• 為什麼IKEA有些產品的標籤會直接黏貼在產品上？標籤要如何移除？

  Why do some IKEA items have labels glued on them? How do I remove the sticky labels?
  IKEA 致力於永續發展，希望能降低對環境的負擔，因此部分家具家飾不再使用一次性塑膠包裝。建議使用吹風機將標籤吹熱後即可方便移除。

  IKEA is devoted to sustainable development, and we wish to reduce our impact on the planet. That’s why some of our furniture and home furnishings no longer have single-use plastic packaging. You can heat up the stickers with a hair dryer for an easy removal.
• 甚麼是「家具固定上牆服務」？

  What is the furniture Mounting service?
  為確保家居安全以免家具傾倒造成危險，如購買之家具內附有固定於牆上之安全配件，例如：部分衣櫃、書櫃、抽屜櫃貨品並選用組裝服務，我們會將該家具固定在混凝土實心牆上；若你不接受安全固定安裝，則需簽屬切結書。有關更多「家具上牆」詳細說明，你可以參考家具固定指南。。

  Different wall materials require different types of fasteners. According to the walls in your home, you can choose the appropriate fasteners, or consult your local hardware store. Please visit “Secure It! Wall Attachment Guide” for further reference.
• 我購買的層架跟櫃子為什麼沒有附上牆螺絲釘？

  Why did the shelves and cabinets that I bought not come with mounting screws?
  不同牆壁材質需使用不同種類的上牆配件，你可以參考家中牆壁材質搭配使用適合的上牆配件，或是向當地的五金行詢問購買。請參考：家具固定上牆的方法。

  Different wall materials require different types of fasteners. According to the walls in your home, you can choose the appropriate fasteners, or consult your local hardware store. Please visit “Secure It! Wall Attachment Guide” for further reference.

• IKEA 的產品品質如何？ 有沒有品質保證？

  How is the IKEA product quality? Is there quality assurance?
  IKEA 所有的產品都符合嚴格的國際品質標準和規範，並以模擬實際生活的使用狀況進行商品測試，這也就是為什麼我們可以持續用更親切的價格，提供你更多好設計及好品質的商品。因為我們對品質的信心，所以我們針對多項商品提供三到二十五年不等的保固服務。歡迎點選這裡了解更多保固的商品及保固內容。

  All of IKEA products meet strict International Quality standards and regulations, and we test our products in simulated real life conditions. This is why we can continue offering you better designs and quality products at friendly prices. With the faith in our quality, we offer 10 to 25 year warranties on many IKEA products. To learn more about our products and warranties, please click here.
• IKEA 有嚴格的甲醛測試與規範嗎？

  Is IKEA strict on formaldehyde testing and regulations?
  IKEA 對於甲醛有嚴格的使用限制，除了使用不含甲醛的塗漆，也致力於降低黏著劑的甲醛釋出量。IKEA 每件木質材料的甲醛使用量約為歐洲E1標準的一半，安全無虞。

  IKEA has strict regulations on formaldehyde. Besides using formaldehyde-free paints, we are also dedicated to lower formaldehyde emission in our glues. The formaldehyde in every IKEA wooden product is about half the EU’s E1 standard limits.
• 為什麼新拆封的家具會有味道？

  Why does my newly opened furniture smell?
  IKEA 對於甲醛有嚴格的使用限制，符合安全標準，但木頭材質本身具有微量甲醛，由於商品製作完畢後直接包裝，密閉的包裝空間使甲醛無法消散，所以新品初次開封可能會有異味，只要在通風良好的環境下一段時間，異味就會消失，對身體健康無害。由於環境濕度過高也會影響異味揮發，若家中濕度較高，建議使用除濕機。

  IKEA has strict regulations on formaldehyde that meet safety standards. However, minor levels of formaldehyde may be left in the wood material. As our products were wrapped right after production, the formaldehyde can be trapped in the sealed packaging, and result in an odor when first opened. Simply air out the product in a well ventilated environment, the odor will disappear, and no harm is done to your body. Higher humidity in the environment also keeps odors from evaporating. Use a dehumidifier if you find it too humid at home.
• IKEA 家具會帶有白蟻卵在其中嗎？

  Are there termite eggs in IKEA furniture?
  IKEA 家具在製作過程中經過高溫高壓，一般蟲卵無法承受高溫高壓的過程，所以無法寄生於 IKEA 的家具中。

  IKEA furniture underwent high temperature and high pressure treatments that normal bug eggs cannot survive. So, those pesky bugs cannot parasitize IKEA furniture.
• 為什麼我家會有白蟻？

  Why are there termites in my home?
  蟲害的孳生原因大部分與環境因素有關，白蟻喜愛溫暖且潮濕的地方，且喜好啃食天然木製家具，所以家中需注意溼度與環境的清潔。

  Most pests multiply because of environmental reasons. Termites prefer warm and damp places, and they like eating natural wood furniture. So keep an eye on house humidity and environmental cleanliness.
• 為什麼我的櫃子背板會彎曲/發霉？

  Why does the back of my shelf bend / mold?
  台灣氣候潮濕，持續的高濕狀態不但影響身體健康也容易造成木質家具背板變型及發霉。IKEA已經針對多款櫃體加強防潮設計，但仍建議室內使用除濕機來維持適當濕度，對健康有益且可降低木質家具變型及發霉的可能性。

  Taiwan’s climate is rather humid. Not only impacting on our physical health, continuous high humidity might also cause wood furniture to bend or mold. IKEA has improved our damp proof treatment on many wood products, but we still recommend using dehumidifiers indoors. Maintaining a proper humidity level is beneficial to your health, and it can also decrease the chance of bending or molding for your wood furniture.
• 為什麼 IKEA 的羽絨寢具剛開始使用時會有異味？

  Why do new IKEA down beddings smell?
  天然羽毛/絨，因含有動物性蛋白質及油脂，為維護消費者使用安全，IKEA 不會以化學漂洗或使用添加物來掩蓋其氣味，拆封後初期所散發的味道為正常現象。拆開包裝後請置於通風處1-2天，味道就會消散。請勿將其拿去清洗並曝曬於陽光下，高溫會使油脂揮發，讓味道更明顯。

  Natural down and feathers may contain some animal proteins and oils. For the safety of our customers, IKEA does not treat the natural smell with bleach or chemical additives. The newly opened smell is natural. Once unwrapped, please put the product in a well-ventilated place for 1-2 days for the smell to dissipate. Please do not wash and sun-dry it, as high temperatures would cause the oils to evaporate, leading to stronger odors.
• IKEA不鏽鋼系列的等級及特性？

  What grade is IKEA’s stainless steel?
  不鏽鋼泛指各種不銹鋼合金，內含至少12%的鉻，還有鎳、鉬、鈦、鈮及其他媒介。
  
  不鏽鋼系列：
  (1) 316不鏽鋼 – HUVUDRATT 內層，特性：鎳和鉻含量最高，可抗腐蝕、耐酸鹼，為市面上最廣泛應用的頂級不鏽鋼。
  (2) 304不鏽鋼 – SENSUELL 內層，特性：防蝕及高延展性。以純鉻鎳鋼製成的產品，無法在電磁爐上使用，所以這種材質的鍋具通常有三層鍋底。
  (3) 443不鏽鋼 – IKEA 365+，特性：鉻含量較430高，防蝕效果更好，也提供把手較佳的穩定性，可在電磁爐上使用。
  (4) 430不鏽鋼 – SENSUELL 外層、OUMBÄRLIG、ANNONS、STABIL，特性：這種鋼含16%-18%的鉻，具有磁性，可在電磁爐上使用。
  (5) 420不鏽鋼 – HUVUDRATT 外層，特性：適合製成刀子和剪刀。即使經過長時間使用，鉻鋼刀刃一樣很銳利，也可以重複磨刀。
  
  
  IKEA不鏽鋼產品生鏽處理方式：
  不鏽鋼是合金材料，對於鏽蝕的抵抗是持續性的，不會像鐵材快速氧化。你只需要將造成鏽蝕的原因排除，再選用偏中性的洗劑或不鏽鋼專用清潔劑、保養劑將鏽斑清除，並保持乾淨乾燥，即可以避免腐蝕及生鏽了。

  Stainless steel refers to all kinds of stainless steel alloys that contain at least 12% of chromium, plus nickel, molybdenum, titanium, niobium, and other elements.
  
  Stainless Steel Grades ：
  (1) 316 - Inner layer of HUVUDRATT, features: Highest amount of nickel and chromium. Resistant to corrosion, acids, and bases. Most commonly-used top-grade stainless steel on the market.
  (2) 304 - Inner layer of SENSUELL, features: High amount of nickel and chromium. Corrosion-resistant, high formability, but not magnetic. So we usually have 3 layers in the bottom for this type of kitchenware.
  (3) 443 - IKEA365, features: 443 has 2 more percent of chromium than 430. This extra chromium is suitable for induction cooktops.
  (4) 430 - Outer layer of SENSUELL, features: 430 stainless steel includes 16 to 18% of chromium and no nickel. It’s also magnetic and suitable for induction cooktops.
  (5) 420 - Outer layer of HUVUDRATT, features: 420 stainless steel is a perfect material for knives and scissors. Chromium steel blades stay sharp for a long time, and you can also sharpen them regularly.
  
  What if my IKEA Stainless Steel product rusts?
  Stainless steel is an alloy with a consistent resistace against corrosion; it doesn't oxidize quickly like iron. All you need to do is avoid conditions that cause corrosion, use neutral detergent or stainless steel cleanser / polish to remove patina, and keep it clean and dry, and you can keep it from corrosion and rusting.
• IKEA的花盆為什麼沒有排水孔？

  Why do IKEA flower pots have no drainage hole in the bottom?
  花盆底部的排水孔讓植物通風，保護根部和土壤避免讓過多的水淹沒，這對某些植物很重要，但對其他植物則不太必要。室內植物使用無排水孔的花盆可當作室內裝飾，不用大量澆水，平常只要噴水器噴濕葉面及泥土濕潤即可。

  Drainage holes in the bottom of flower pots help the plant by providing ventilation and protecting roots and soil from flooding.  This is crucial to some plants, but less necessary for others. Indoor plants in pots without holes can serve as indoor decoration. No need for excessive watering, just hydrate the leaves and soil with a plant mister.

• 如何知道我想購買的商品在 IKEA 店內有沒有貨？

  How do I know if the product is in stock at the IKEA store?
  IKEA 官網上除了有數千種不同設計和價格的 IKEA 家具家飾商品供你瀏覽。在點入商品的詳細介紹頁面後，你可以使用查詢貨況功能確認想購買商品之貨況。不過因為貨況可能隨時變動，建議你來店之前，來電做最後確認。歡迎點選這裡確認各分店連絡方式。

  IKEA website, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on “Stock Check” to find out the product availability at the IKEA store.However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store. Please click here to contact IKEA store’s customer service team.
• 要買的商品在某家店缺貨，可以幫忙調貨嗎？

  The product I want is out of stock at a store. Could you order one in for me?
  IKEA 線上購物及分店的庫存皆獨立營運，所以無法提供調貨服務。

  IKEA.com.tw and each IKEA store run separate inventories, so unfortunately we cannot order items in for you.
• 可以預購缺貨商品嗎？

  Can I pre-order products that are out of stock?
  IKEA 目前無提供預購服務,建議你可以透過IKEA官網使用到貨通知功能。

  IKEA currently does not provide pre-order services. It is recommended that you use the arrival notification function through the IKEA official website.
• 為什麼官網上的庫存與分店的庫存不一樣?

  My product looked available when I looked online but when I came to the store it was gone. Why is that?
  為了使產品庫存訊息更加準確，官網庫存數字每30分鐘更新一次，但這期間也會有消費者將商品取走、購買，造成官網庫存與現場的差異。

  We have made stock information more accurate and data is now updated by 30 minutes. But of course, the product can be out of stock between checking and taking them from the shelf.
• 如果產品沒有庫存，為什麼還要在官網上或社交媒體打廣告?

  If products are not available, why are you still advertising them online/social media?
  IKEA 熱銷產品非常受歡迎，每日的銷售狀況皆不同，有的很快就售罄，有時候快到還來不及調整相關宣傳資訊。

  Our ambition is to make only high stock products visible online and in social media but are also humble to the fact that some of the products are very popular, they sell out quickly and sometimes it’s difficult for us to adjust our marketing in time.
• 我可以從電話預訂產品而無需提前付款嗎?

  Can I reserve an item in the store without having to pay in advance?
  IKEA 目前沒有提供電話預訂服務，你可以從線上購物訂購，付款完成後選擇宅配到府或取貨點取貨。

  No, unfortunately we currently do not offer reservations for goods. However, you can select items via the online shop, pay for them and then pick them up at a furniture store or a pick-up station using the Click & Collect service.
• 如果線上購物付款後我的訂單內有商品缺貨會怎麼作業?

  What if the products in my order go out of stock after my payment on online shopping?
  若你訂購的商品無存貨，本公司將透過手機簡訊通知你，並主動為你取消整筆訂單及辦理退款。

  If the products you ordered go out of stock, IKEA will notify you via cell phone SMS, cancel the entire order for you, and refund your payment.

• IKEA 美食小站有供應哪些食物？

  What food is served at the IKEA Bistro?
  IKEA 美食小站提供各種當季點心，例如熱狗、霜淇淋等等，還有很多友善環境的素食選項，能解解嘴饞、裹腹充飢。點選這裡看看 IKEA 美食小站現在的菜單吧。（*餐點供應依各分店現場為主）

  The IKEA Bistro serves seasonal snacks, from Hot dog to Frozen yogurt. We also offer many eco-friendly veggie options. Stop by for a quick bite or a sweet treat. Check out our IKEA Bistro’s latest menu. (*Availability may vary on site.)
• IKEA 餐廳有供應哪些食物？

  What food is served at the IKEA Restaurant?
  IKEA 餐廳的美食種類繁多，而且價格超值，你可以享用受歡迎的雞翅、經典肉丸、不定期推出的季節菜色和每月卡友餐，更有美味營養的兒童餐和素食餐點，絕對能滿足不同的需求。點選這裡看看 IKEA 瑞典餐廳當季菜單吧。（*餐點供應依各分店現場為主）

  The IKEA Restaurant serves a wide range of yummies, at a sweet price. Come enjoy the beloved Chicken wings, classic Swedish meatballs, occasional seasonal dishes, and monthly IKEA Family specials. Our kids’ meal and vegetarian options are healthy, tasty, and guaranteed to meet your needs. Please visit our IKEA Swedish Restaurant’s latest menu. (*Availability may vary on site.)
• IKEA 餐廳有規定用餐時間嗎？

  Is there a table time limit at the IKEA Restaurant?
  只要在餐廳營業時間內用餐，IKEA 都沒有限制顧客的用餐時間，讓你可以慢慢享用美食。餐廳營業時間分為早餐供應時間與主餐供應時間，請點選這裡查詢各分店餐廳營業時間。

  Good food shouldn’t be rushed. Within our business hours, there is no table time limit at the IKEA Restaurant. We have breakfast menu hours and regular menu hours. Find out each IKEA Restaurant’s business hours.
• IKEA 餐廳有規定最低消費嗎？

  Is there a minimum spend at the IKEA Restaurant?
  IKEA 所有分店的餐廳都沒有訂定最低消費，希望顧客都能依當下的心情、胃口選擇喜愛的餐點。請注意 IKEA cafe 與餐廳提供之餐點與用餐環境並不相同。

  There is no minimum spend at IKEA Restaurants. Relax, order what you love. Spend a good time here. . Please note that the menus and environment at the IKEA Café are different from IKEA Restaurants.

實體店面

Physical Stores

• IKEA 目前在台灣哪裡有分店？營業時間是幾點呢？

  Where can I find IKEA stores in Taiwan? What are the business hours?
  IKEA 在台灣目前有八家分店 - 內湖店、新店店、台北城市店-小巨蛋、新莊店、桃園店、台中店、嘉義城市店和高雄店，以及一間位於新竹的訂購取貨中心。請點選這裡查詢各店的地址和營業時間。

  IKEA currently has 8 stores in Taiwan: Neihu, Xindian, Taipei City Shop Arena, Hsinchuang, Taoyuan, Taichung, Chia Yi City Shop and Kaohsiung. We also have an IKEA Pickup and Order Point in Hsinchu. Please click here for their addresses and business hours.
• IKEA 有提供停車場嗎？停車收費標準是什麼？

  Is there a parking lot at IKEA? How much is the parking charge?
  IKEA 各分店與新竹取貨中心皆有提供停車場，在停車場內靠近入口處，亦設有家庭停車位和身心障礙者專用停車位。各店停車收費標準不同，請點選這裡了解如何抵達目的地停車場及其收費標準。

  There are parking lots at all IKEA Stores and the IKEA Pickup and Order Point in Hsinchu. Family-friendly and Accessible parking spaces are located near the store entrance in the parking lot. Each store has different parking fee policies. Click here  to learn more about the directions to each parking lot and their parking fee policies.

• IKEA 有提供適合孩童乘坐的推車嗎？

  Does IKEA offer strollers for children?
  IKEA 提供孩童能乘坐的購物車，方便全家一起享受購物時光。自行攜帶的孩童專用推車，也能在無障礙的店內通行無阻。

  IKEA shopping carts are built to seat your children so your family can shop together at ease. You can always bring your own strollers to navigate freely in our fully accessible stores.
• IKEA 有提供育嬰室與哺乳室嗎？

  Does IKEA offer nursing rooms and breastfeeding rooms?
  店內設有哺集乳室，裡面有專門的嬰兒尿布更換台，並設有舒適座位。此外，洗手間內亦附設親子廁所和尿布更換台。

  IKEA Stores offer nursing rooms complete with changing stations and comfortable seats. Our restrooms also feature family bathrooms and diaper changing tables.
• 店內有適合孩童玩耍而不怕干擾到他人的空間嗎？

  Is there space in IKEA for children to play without disturbing others?
  在靠近賣場入口處，提供免費由專人看顧的兒童遊戲室，身高95-115公分之兒童可以入場玩耍，讓家長安心購物，遊戲室入場、預約規定以各店為準，請點選這裡查看分店資訊。另外，賣場內多處有兒童遊戲設施，也能讓孩子適時放電，讓全家人一起享受購物時光。

  Småland is a free and supervised play area for your children, located near the entrance of IKEA store. Kids between 95cm and 115cm in height are welcome to play in Småland, so the parents can enjoy shopping on their own. Småland entrance and booking rules may vary at each store. In addition, toddler activity stations scattered through the IKEA showroom allow kids to burn off some energy, so that the family shopping experience is more enjoyable for everyone.
• 兒童推車或者輪椅是否能在店內使用？

  Can I use my own baby stroller or wheelchair in the IKEA Store?
  店內設有無障礙電梯、無障礙廁所等設施，提供友善推車與輪椅的購物環境。另外，IKEA 在賣場入口處也有提供行動不便者免費借用輪椅的服務，請注意租借時需填寫租借單據，並留下租借人之聯絡資料、抵押證件（身分證、駕照、健保卡擇一），若未攜帶證件可改為抵押新台幣$1,000。只要在當日營業結束前歸還租借之輪椅，經現場檢查無任何損壞後，我們便會歸還顧客原始抵押的證件或租金。

  IKEA Stores are fully accessible to strollers and wheelchairs, complete with facilities like accessible elevators and toilets. Near each IKEA Store entrance, free wheelchairs are also available to borrow for those in need. Please fill out a form and leave your contact info and an ID (National ID Card, Driver’s License, National Health Insurance Card, or $1000 TWD in case no ID is at hand.) When you return the wheelchair before the end of the business day, and the wheelchair is inspected on-site to have no damage, we will return your ID card or deposit.
• 我可以帶寵物一起逛 IKEA 嗎？

  Can I visit IKEA with my pets?
  可以，IKEA 各分店賣場開放寵物入店（基於食品安全衛生考量，不開放寵物進入餐廳），為維護店內其他顧客權益及賣場清潔，請將你的寵物裝在指定尺寸的寵物箱或寵物車後再一起享受購物樂趣！請點選這裡了解更多 IKEA 店內服務。

  Sure, all IKEA stores are open for the pets, except that Swedish Restaurants are excluded due to food safety and health issues. To maintain other customers’ rights and the stores’ environment, please let your pets sit in specified pet carriers or pet strollers when enjoying your shopping. Please click here to know more IKEA store service.

• 在 IKEA 購物，有哪些付款方式？

  How can I pay at IKEA?
  我們提供多樣化的付款方式，現金、信用卡(VISA、萬事達卡、JCB、美國運通卡)、Apple pay、Google pay、Samsung pay、LINE Pay、全支付、悠遊卡、悠遊付、街口支付或禮物卡均有接受。另外，宜家卡與企業卡卡友在店內購買家具家飾，使用指定銀行信用卡，單筆滿 $30,000 享 12 期 0 利率，單筆滿 $20,000 享 6 期 0 利率，請於結帳時告知收銀人員即可使用分期付款服務。(嘉義城市店和大潤發共用結帳通道，詳細付款方式以現場為主。)

  We offer a variety of payment options, including cash, credit cards (VISA, MasterCard, JCB, and American Express), Apple Pay, Google Pay, Samsung Pay, LINE Pay, PX Pay, JKO Pay, EasyCard, Easy Wallet, and IKEA gift cards.For IKEA Family and IKEA for Business member purchasing furniture and home furnishings in-store, we provide 0% interest instalment plans with designated bank credit cards: 6 months for single purchases of NT$20,000 or more, and 12 months for single purchases of NT$30,000 or more. Please inform the cashier at checkout if you wish to use the installment payment service.(At the Chiayi City Shop, which shares checkout counters with RT-Mart, available payment methods are subject to on-site arrangements.)
• 街口支付相關問題​

  For jkopay related questions​
  街口付款相關問題請聯絡街口客服客服專線02-8771-7212 或 service@jkopay.com ，由街口支付客服人員協助確認客戶使用問題。​ ​

  For jkopay related questions, please contact jkopay hotline 02-8771-7212 or service@jkopay.com ​
• 悠遊卡及悠遊付支付相關問題​

  ​For Easy Card and E Wallet related questions​​
  悠遊卡及悠遊付付款相關問題請聯絡悠遊卡24小時客服專線412-8880(手機及金馬地區請加02)，由悠遊卡客服人員協助確認客戶使用問題​ ​

  For Easy Card and E Wallet related questions, please contact Easy Card 24 hours hotline 412-8880 (For mobile phones and Kinmen area, please add 02 before the number.)​​

• 行銷/商業/優惠活動折抵

  Marketing/Commercial/Promotional activity discount
  1. 商品滿額抵用券、優惠券或活動代碼為IKEA無償發行之票券(統稱活動優惠票券)，不適用商品(服務)禮券定型化契約應記載及不得記載事項之規定。
  2. 活動優惠折抵之金額、生效日期與失效日期皆不相同，以當時公告之活動辦法為主。
  3. 活動優惠折抵之金額適用於 IKEA 宜家家居在台灣所有分店， 但不包括倉庫或分店特價品區(AS-IS 區)、 宜家家居餐廳、瑞典食品超市、美食小站 、運費及組裝費及所有「非 IKEA 品牌之商品」(例如，所有廚房家電及人造石檯面)及線上購物。
  4. 單筆消費發票只可使用一種優惠折抵，不得與其他行銷活動、折扣商品、卡友價或員工折扣合併使用。
  5. 限原價商品購買之總金額超過活動優惠折抵之金額以上始得適用優惠折抵，活動優惠折抵之金額限折抵一次，折抵金額不計入消費發票總金額，抵用金額將攤提至發票上的每個商品。
  6. 使用活動優惠折抵之消費，恕不接受退貨，如因商品瑕疵，僅限更換相同貨號商品，並請於購買日起 365 天內至原購買分店辦理。
  7. 活動優惠票券抵用之金額不開立發票，不得要求退還、折現或找零。
  8. 使用活動優惠折抵後之發票金額達新台幣 20,000 元(含)以上時，方可使用分期付款。如折抵後之發票金額低於新台幣 20,000 元以下時，則無法使用分期付款。
  9. 活動優惠票券超過使用期限、未標明使用期限或有任何經截角、塗改、仿冒或影印等情形均視為無效。如有遺失、被竊或損毀亦視為無效，恕不掛失或補發。
  10. IKEA 保有隨時變更或取消活動折抵內容之權利。

  1. Any form of vouchers, coupons, and activity codes issued free of charge by IKEA (collectively as “IKEA Gift Voucher”) is a gift. IKEA Gift Voucher does not apply to the Mandatory or Prohibitory Provisions of Standard Contracts for Gift Certificates of Goods (Services).
  2. The discounted amount, effective date and expiry date of the promotion discount are different, and the promotion method announced at that time shall prevail.
  3. The discounted amount of the activity discount is applicable to all IKEA stores in Taiwan but does not include the warehouse or in-store specials area (AS-IS area). IKEA restaurants, Swedish food supermarkets, bistro, delivery and assembly costs and all "non-IKEA branded goods" (e.g. all kitchen appliances and artificial stone countertops) and online shopping.
  4. Discount cannot be used in combination with other marketing activities, discounted products, IKEA Family prices or staff discounts.
  5. The discounted amount of the activity discount can only be used when the total purchase amount of the original-priced products exceeds the discounted amount of the activity discount (IKEA Gift Voucher). The discounted amount of the activity discount is limited to one discount. The purchase amount is not included in the total amount of the invoice, and the purchase amount will be amortized to each item on the invoice.
  6. Returns will not be accepted for purchases redeemed by using the promotion discounts. If the product is defective, it can only be replaced with the same item number, and please go to the original purchase store within 365 days from the date of purchase.
  7. The discounted amount of activity discounts (IKEA Gift Voucher) can only be used at the same checkout counter. Once used, no refund, discount or change is allowed.
  8. After using the discounted amount of the activity discount (IKEA Gift Voucher), and the purchase amount reaches $20,000, the installment payment can be used. Installment payments cannot be used if the deducted purchase amount is less than $20,000.
  9. If the use period is exceeded or the use period is not marked, it will be considered invalid if it is truncated, altered, counterfeited or photocopied. If it is lost, stolen or damaged, it will be considered invalid and will not be reported or reissued.
  10. IKEA reserves the right to change or cancel the activity to use the discount.

其他

Others

• IKEA 和其它家具家飾店有什麼不同？

  How is IKEA different from other furniture or home furnishing stores?
  我們相信好的家具應該有個讓人人都可以負擔得起的好價格，所以我們透過平整包裝，最有效率及最不破壞環境的製造方式來降低成本同時讓大家可以選擇透過自己組裝和運送，來省下更多的錢。
  
  不同於一般的家具家飾店，我們所有商品都歡迎你親自來試試，價格不論在店內或本網站都是公開透明，標示清楚的商品材質、產地，讓你放心選購。同時我們店內亦提供餐飲服務，非常適合帶全家人一起來逛逛!
  
  歡迎點選這裡了解更多有關 IKEA 店內服務的介紹。
   

  The IKEA Concepts starts with the idea that good furnitures should come at good prices that are affordable to all. We keep the prices friendly by packing flat and manufacturing in the most efficient, least environmental-impacting ways. At the same time, you can save even more money by choosing to carry and assemble by yourself.
  
  Unlike normal furniture and home furnishing stores, we welcome you to try on all our products. Our prices are transparent in store and online, specifying the materials and origin of our products, just so that you can shop at ease. We also provide food and beverage services in IKEA stores to make it a perfect place to bring your family.
  
  Please click here to learn more about services in IKEA stores.
   

• 什麼是產品評價機制？

  What is IKEA product Ratings and Reviews?
  「產品評價機制」是由曾經購買過該產品的顧客，針對該產品的各個面向(包含價格、品質、外觀和功能)、以及整體使用經驗給予評分與評論；該評分與評論將被顯示於 IKEA 網站產品頁上供所有用戶瀏覽，讓新的用戶可以參考該產品所獲得的整體評分以及評論，作為挑選和購買的依據。

  Ratings and Reviews is a tool that empowers customers who have purchased our products to share their opinions and insights about the products’ appearance, quality, price, function and overall usage experience. The Ratings and Reviews will be displayed on the IKEA website product information page for everyone to browsing. Other customers can gain a better understanding and based on those Ratings and Reviews for further product selection and purchase.
• 產品評價機制如何運作？

  What is product Ratings and Reviews working process?
  在顧客購買產品後的第 30 天，系統將會自動寄發一封「購物商品滿意度調查」至顧客所留存的 Email 中，顧客將可透過該 Email 針對每一項所購買的商品給予評分與評論。每一則評分都將會被顯示在 IKEA 網站產品頁中，但若評論文字包含與產品不相關或不適當的字眼以及詳細個資訊息(如姓名、電話號碼)，客服人員將會進行審查並隱藏。用戶將可以在產品頁面中，依據評分高低、時間先後以及其他用戶認為最有幫助的評價，篩選出更細節的評價進行參考。原顧客的個人與交易資料將不會被顯示出來。

  30 days after customers complete the purchase, the system will automatically send a post purchase email invitation to customers to evaluate the products they bought. Every Ratings and Reviews related to product itself will be displayed on IKEA website product information page. If the reviews include fraud, illegal wordings or personal information (like name or telephone number), our service team will moderated and hide those unappropriated comments. You can find the product reviews in the production information page, and filter by time, scores and most helpful or not. Your own personal information will not be displayed on the website.

• 如果我無法自己運送家具怎麼辦？

  What if I can’t ship the furniture myself?
  IKEA 大部份的商品都是平整包裝，你可以在商品頁面找到包裝的尺寸大小、重量等相關資訊，方便你在購買後自己搬回家，同時省下更多費用。
  
  如果你購買的是大型家具且需要運送到府的服務，我們也有提供專業的運送服務。歡迎點選這裡查詢運送服務的相關詳情。

  Most IKEA products are flat packed. You can find the package size, weight, etc. on the product page. Our products and packages are specific designed so you can easily take them home by yourself-- and save more money doing so.
  
  If you bought a large furniture and need a home delivery, we also provide professional delivery service. Please click here for more information about our delivery services.
• 我購買 IKEA 家具後，IKEA 可以提供組裝服務嗎？

  Can IKEA assemble the furnitures for me?
  為了降低產品的價格，我們將組裝服務作為額外選項。你可以透過產品附上的完整的組裝說明，自行組裝，節省成本。
  
  當然，你也可以選擇我們專業的組裝服務，為你節省時間。組裝費用為 7%，其費用未達 $400 者，最低以 $400 計算 (廚具、沙發、沙發床、扶手椅、洗手台、窗簾訂 製及燈具施工費另計)。歡迎點選這裡查詢組裝服務的相關詳情。

  To reduce the product prices, we made Assembly services optional. You can follow the comprehensive assembly instructions in the product and assemble by yourself to reduce costs.
  
  Of course, you can also choose our professional Assembly service to save you some time. Assembly service fees are 7% of the item price, with a minimum fee of $400 TWD. (Additional fees may apply to tailor made and/or installed kitchen systems, couches, sofa beds, sinks, curtains, and lighting systems.) Please click here for further information on Assembly services.
• 我預約了 IKEA 的運送組裝服務之後，可以更改時間嗎？

  I have booked Delivery and Assembly services from IKEA. Can I change the time afterwards?
  一張運送單僅代表一次性的運送服務，如需增加或修改或減少運送貨品或是更改服務時間，新竹以北 ( 含新竹 ) 地區請於運送 / 組裝日前兩日 16:00 前，苗栗以南地區請於運送 / 組裝日前三日 16:00 前到原購買分店完成整單取消退款，重新下單購買選擇新的運送日期及計算運費。如超過時間則恕無法變更且無法退回運費。 如欲變更組裝時間，亦須遵守上述可變更時間，如未及時提出或無故取消則需另外收取車馬費。

  A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.

• IKEA 企業卡是什麼？

  What is IKEA for Business Card?
  IKEA 企業卡(以下簡稱企業卡)是由 IKEA 審核並提供予有統一編號/公司行號/商號之企業或非營利事業組織之專屬會員卡。凡申請成功後的企業/公司都會核發一張企業卡，並可享有企業卡專屬優惠、服務與折扣。

  IKEA for Business Card (henceforth “Business Card”) is an IKEA-certified exclusive membership card for corporations or NPOs with a tax ID number. Once application approved, the corporation / company will receive a IKEA for Business Card and enjoy its exclusive offers, services, and discounts.
• 擁有企業卡有什麼好處？

  What are the IKEA for Business Card member benefits?
  (1) 單筆滿額免服務費
  持企業卡單筆消費 $20,000 享免費基本運送服務！
  (2) 企業卡專屬回饋
  持企業卡購買家具家飾消費每滿 $50,000元，即可獲得商品抵用券 NT$1,500 元，買越多賺越多，還享不定期專屬優惠活動和大宗採購服務，讓你採購方便又省荷包！
  (3) 分期消費 0 利率
  刷指定銀行信用卡單筆消費滿 $30,000 元，即可享有 12 期分期 0 利率優惠，滿$ 20,000 元可享 6 期 0 利率！
  (4) 免費諮詢服務
  企業卡卡友獨享一小時免費設計諮詢服務，讓你聰明開創事業，把空間交給專業的 IKEA for Business

  (1) 0 Service fee for large orders
  Free service fee for reaching certain amount Use IKEA for Business Card and choose IKEA for Business service, and get a free basic delivery or free picking service upon reaching $20,000.
  
  (2) IKEA for Business Card exclusive benefits
  Buy more, save more! Enjoy various exclusive offers and business order services to save more time and money!
  
  (3) The updated business space inspiration
  Shop with IKEA for Business Card, and you may get in our annual business brochure mailing list and receive IKEA for Business member newsletters.
  
  (4) Enjoy the IKEA member discounts
  Purchase furniture and home furnishings with IKEA for Business Card, and enjoy the IKEA FAMILY member discounts! Get your favorite products at the best price, any time!
   
• 申請企業卡的資格為何？

  What are the qualifications to apply for IKEA for Business Card?
  凡有統一編號/公司行號/商號而獲政府批准營運的企業、或經由 IKEA 審核通過之非營利事業組織所授權之申請人，皆可向IKEA提出申請企業卡。

  All government-approved corporations/ companies /firms that have a tax ID number, and NPOs that passed IKEA examinations, can authorize an applicant to apply for IKEA for Business Card.
• 如何申請企業卡？

  How do I apply for IKEA for Business Card?
  申請企業卡的方式有下列兩種：
  (1)親自到店申請
  (2)上網線上申請
  
  申請流程：
  1. 請上 IKEA 企業業務網站填寫公司及申請人資料，或至最近一家 IKEA 分店企業業務專區洽服務人員協助。
  2. 請至 IKEA 各店企業業務專區並出示申請人之公司名片及身分證明證件，即可完成申請手續。
  3. 由企業業務專區服務人員完成身分認證，即可當場核發一張 IKEA 企業卡，並可立即使用企業卡優惠。

  There are two ways to apply for IKEA for Business Card:
  (1)In-store application
  (2)Online application
  
  Application procedures:
  1. Please fill out the company and applicant information on the IKEA for Business website, or contact our co-worker at the IKEA for Business point in an IKEA store near you.
  2. Please visit the IKEA for Business point in IKEA store, and present the applicant’s company business card and ID to complete the application.
  3. Once our IKEA for Business co-workers complete the verification, you will be issued an IKEA for Business Card and start enjoying all Business Card member benefits.
• 請問如何完成開卡手續並領取企業卡？

  How do I receive the IKEA for Business Card?
  請於IKEA分店下表服務時間內，攜帶申請人之公司名片及身分證明證件，至店內 IKEA 企業業務專區完成開卡程序，即可當場領取企業卡。

  分店	各店企業專區位置及營業時間
  內湖店　企業業務專區	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新店店　企業業務專區	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新莊店　企業業務專區	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  桃園店　企業業務專區	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	週一~週日 10:00-20:00
  台中店　企業業務專區	4樓IKEA企業業務專區 (近廚房區) 台中市南屯區向上路二段 168 號	週一~週日 10:00-19:00
  高雄店　企業業務專區	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	週一~週日 11:00~20:00

  Please bring the applicant’s company business card and personal ID to the IKEA for Business service counter in IKEA stores to activate the card and receive your IKEA for Business Card on site during our business hour.

  Store	Floor and Address	Business Hour
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	Monday to Sunday 10:00-20:00
  Taichung Store	4F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	Monday to Sunday 10:00-19:00
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	Monday to Sunday 10:00-20:00

• 該怎麼使用企業卡優惠？

  How can I enjoy IKEA for Business Card member offer?
  如想要享有企業卡優惠，請於結帳時直接出示企業卡或告知收銀人員你有已核發之 IKEA 企業卡，以及申請時登記之公司統一編號或企業卡號碼。
  
  企業卡僅適用於宜家家居家具家飾品之消費；不包括瑞典餐廳、瑞典超市、美食小站、店內之特價品區(AS-IS 區)、運費及組裝安裝費及所有「非 IKEA 品牌之商品」。

  To enjoy the IKEA for Business Card member offers, please present your IKEA for Business Card upon checkout, or inform our checkout co-workers that you have an IKEA for Business Card and provide your registered tax ID number or IKEA for Business Card number.
  
  IKEA for Business Card can be used for furniture and home furnishing purchases. IKEA for Business Card cannot be used for: IKEA restaurants, Swedish Food Market, Bistro, Sale and Clearance (As-Is Section) in store, Delivery and Assembly service fees, and all other “non-IKEA” products.
• 一間公司可以申請多少張卡？

  How many IKEA for Business Card can one company apply for?
  (1) 一間公司/企業只能申請一張 IKEA 企業卡。
  (2) 如果一間公司/企業有多位採購者，可以在結賬時告知收銀人員你有已核發之 IKEA 企業卡，以及登記之統一編號或企業卡號碼。
  (3) 若企業卡遺失或毀損時，可以至店內 IKEA 企業業務專區申請補辦新卡，舊卡則會當場失效。前兩次補辦卡片免手續費；若已經過兩次補發，第三次起，每次須酌收新台幣 50 元手續費。

  (1) One company/ corporation can apply for one IKEA for Business Card only.
  (2) If there are multiple purchasing managers in your company/ corporation, please inform our checkout co-workers that you have an IKEA for Business Card and provide your registered tax ID number or IKEA for Business Card number.
  (3) If your IKEA for Business Card is missing or damaged, please apply for a reissue at our IKEA for Business point in store, and the old card would expire immediately. The first two reissues are free of charge. From the third reissue on, a NT$50 processing fee will incur for each reissue.
• 如何修改企業卡資料？

  How can I update the information of my IKEA for Business Card?
  為了確保企業卡申請人的權益，我們鼓勵申請人允許 IKEA 以 E-mail 或簡訊通知最新活動資訊與優惠訊息。若欲更新企業卡申請資料，請上IKEA企業業務網站自行更改。

  To ensure your rights as a IKEA for Business Card member, we encourage you to allow IKEA notifications on the latest promotions and member benefits via e-mails or text messages. If you would like to update your IKEA for Business card information, please make the changes on the IKEA For Business website.
• 累積消費回饋的商品抵用券怎麼領？

  How to get coupons with accumulated consumption rewards?
  活動辦法 https://www.ikea.com.tw/zh/ikea-for-business/reward
  領取地點及營業時間

  分店	各店領取地點及營業時間
  內湖店 企業業務專區	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新店店 企業業務專區	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  *台北城市店小巨蛋 客服櫃台	客服櫃台 台北市松山區敦化北路100號B1	週一~週日10:00~20:00
  新莊店 企業業務專區	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  桃園店 企業業務專區	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	週一~週日 10:00-20:00
  台中店 企業業務專區	4樓IKEA企業業務專區 (近廚房區) 台中市南屯區向上路二段 168 號	週一~週日 10:00-19:00
  高雄店 企業業務專區	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	週一~週日 11:00~20:00
  *新竹訂購取貨中心 客服櫃台	客服櫃台 新竹縣竹北市中正東路 98 號	週一~週日 12:00~20:00
  *嘉義城市店 客服櫃台	1樓規劃中心 嘉義市西區博愛路二段281號	週一~週日 12:00-20:00

  *台北城市店-小巨蛋、新竹訂購取貨中心、嘉義城市店領券時間為12:00-20:00

  If the IKEA for Business member newly added furniture and home decoration consumption in the previous month reach the specified amount, the member can get the coupon. Please bring your business card and ID card to IKEA stores to pick it up. If you don't pick it up by yourself, please provide a photocopy of the person in charge or contact person's ID card for identity verification. This coupon must be redeemed before the end of the next year February, otherwise it will become invalid.

  Store	Location	Business Hour
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Taipei City Shop Arena	Customer service counter B1 No. 100 Dun Hwa N. Road, Taipei	Monday to Sunday 10:00-20:00
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	Monday to Sunday 10:00-20:00
  Taichung Store	4F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	Monday to Sunday 10:00-19:00
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	Monday to Sunday 10:00-20:00
  Xin Chu Pick-up and Order Point	Customer service counter No. 98, Zhongzheng East Road, Zhubei City, Xinchu County	Monday to Sunday 12:00-20:00
  Chia Yi City Shop	Planning hub 1F, No. 281, Sec. 2, Bo'ai Rd., West Dist., Chiayi City	Monday to Sunday 10:00-20:00

• IKEA 企業業務專區聯絡方式

  Contact IKEA for Business
  若有其他關於企業卡的疑問，請直接聯絡各店的 IKEA 企業業務專區服務人員。
  或請撥打客服專線 412-8869 (行動電話用戶請加上區域號碼 02)，選擇分店後轉分機 8 由專人為你服務
   

  分店	各店企業專區位置及營業時間
  內湖店 企業業務專區	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	NHSbusin@ikea.com.tw
  新店店 企業業務專區	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	xdsbusin@ikea.com.tw
  新莊店 企業業務專區	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	hcsbusin@ikea.com.tw
  台中店 企業業務專區	4樓IKEA企業業務專區 (近廚房區) 台中市南屯區向上路二段 168 號	tcsbusin@ikea.com.tw
  桃園店 企業業務專區	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	tysbusin@ikea.com.tw
  高雄店 企業業務專區	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	khsbusin@ikea.com.tw

  For other inquiries regarding IKEA for Business, please contact IKEA for Business specialist in each store, or call our Customer Service hotline 412-8869 (dial 02 first for cellphones) for professional assistance. Our hotline hours are 10:00 to 21:00, Monday through Sunday.

  Store	Floor and Address	E-mail
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	NHSbusin@ikea.com.tw
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	xdsbusin@ikea.com.tw
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	hcsbusin@ikea.com.tw
  Taichung Store	4F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	tcsbusin@ikea.com.tw
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	tysbusin@ikea.com.tw
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	khsbusin@ikea.com.tw

• 什麼是宜家卡？

  What is IKEA FAMILY Card?
  IKEA 宜家卡是給愛 IKEA 的你所設計的專屬卡片! 人人都可申請，完全免費，而且申請只要三分鐘，即可立享卡友優惠! 歡迎點選這裡馬上登記成為卡友!

  IKEA Family Card is designed for IKEA lovers like you. It is available for all, completely free, and will give you all the benefits immediately. Click here to join IKEA Family for free. You might also visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
• 如何加入成為宜家卡卡友？
  請至宜家卡網站或店內宜家卡電腦專區，填寫資料後即可加入成為宜家卡卡友。
  申請時請詳細閱讀宜家卡使用條款，同意條款內容後請點選「同意加入」，並依照頁面指示完成填寫相關資料與密碼，系統將會寄發手機認證碼至你的 Line 帳號或是手機簡訊，請你在指定時間內完成認證後，即可成功加入宜家卡；網站登入即可使用認證後的手機號碼與密碼進行登入結帳。
• 請問我要怎麼領宜家卡？

  How can I receive an IKEA FAMILY card?
  宜家卡全面數位化，不再提供實體卡片。請加入 IKEA LINE 官方帳號後串聯宜家卡，即可直接使用數位卡功能囉！請點選這裡，簡單步驟輕鬆串聯！

  Just add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately.  If you are non-R.O.C. national and do not have a R.O.C. national ID, please visit IKEA customer service counter in-store in order to use the digital cards benefits.
• 我搬家了／改電子信箱等個人資訊，請問可以更改我的卡友資料嗎

  I moved / changed my e-mail address or other personal information. Can I update my IKEA Family membership information?
  沒問題! 你可隨時在宜家卡網站更新你的卡友資料，或親自至 IKEA 各分店內宜家卡電腦做更改。

  Of course. You can update your IKEA FAMILY membership information by e-mail us at iservice@ikea.com.tw, or visit our stores and update it on the IKEA FAMILY kiosk computers.
• 宜家卡卡友如何訂閱/取消訂閱電子報？

  How should I subscribe/unsubscribe the IKEA FAMILY newsletter?
  你可隨時在宜家卡網站更新【是否願意收到 IKEA 活動訊息(包含簡訊、電子報)】設定，或親自至 IKEA 各分店內宜家卡電腦辦理。

  You can visit IKEA customer service counter in-store or update at our in-store IKEA FAMILY kiosk.
• 宜家卡卡友如何進行手機驗證？

  How should I verify my phone number?
  宜家卡手機認證全新上線，完成設定後，即可輕鬆登入官網會員、線上購物，享受更便利安全的購物體驗。可至卡友驗證說明頁了解更多。

  To provide easier and safer shopping journey, IKEA Family system is upgraded with phone number verification. You can learn more fromMember verification page.

• 請問可以在哪裡購買/儲值禮物卡呢？

  Where can I buy / add value to IKEA Gift Cards?
  你可以到全台 IKEA 各分店(不含新竹訂購取貨中心)收銀櫃臺購買/儲值 IKEA 禮物卡，或洽店內收銀櫃檯服務人員。

  You can visit all IKEA stores* and buy / add value to IKEA Gift Cards at our checkout counter, or talk to our checkout co-workers for details.
  *excluding Hsinchu Pickup and Order Point
• 禮物卡儲值有金額限制嗎？

  Is there a limited range for IKEA Gift Card value adding?
  是的，每張禮物卡每次儲值最少 100 元，最多 10,000 元。但不限制儲值次數。

  Yes. You can add value from $100 to $10,000 TWD to one Card at a time. You can add value for unlimited times.
• 第一次儲值禮物卡需要押金嗎？

  Is there a deposit for the first value adding to my IKEA Gift Card?
  第一次儲值禮物卡不需要押金。

  No deposit is required for IKEA Gift Card value adding.
• 禮物卡是否可以重覆儲值？

  Can I add multiple values to my IKEA Gift Card?
  禮物卡可以重覆儲值使用。

  Yes, you can add multiple values to your IKEA Gift Card.
• 可以使用信用卡購買/儲值禮物卡嗎？

  Can I buy or add value to IKEA Gift Cards with my credit card?
  可以，我們接受現金及信用卡購買/儲值禮物卡。

  Yes, we accept cash and credit cards for IKEA Gift Card purchase and value adding.
• 禮物卡的餘額是否有保障？

  Is my IKEA Gift Card value guaranteed?
  是的，卡片餘額永久有效，並且已經依法委由台灣澳盛商業銀行提供一年期的足額履約保證。

  Yes. Your IKEA Gift Card value does not expire, and is guaranteed by ANZ Taiwan for one-year Gift Card Escrow Agreement.

• IKEA官方LINE好友通知型訊息傳送的條件

  Can I buy or add value to IKEA Gift Cards with my credit card?
  滿足以下三個條件者，將可收到通知型訊息。
  1. LINE 帳號設定的電話號碼與本公司/本服務所傳來的電話號碼比對相符
  2. 該 LINE 帳號已在 LINE APP 設定中，同意接收通知型訊息
  3. LINE 帳號未封鎖傳送訊息之 LINE 官方帳號。

  Yes, we accept cash and credit cards for IKEA Gift Card purchase and value adding.
• 為什麼會收到IKEA官方LINE好友的訊息?

  Is my IKEA Gift Card value guaranteed?
  本公司/本服務將以IKEA官方LINE好友的通知型訊息傳送重要訊息給你。即使未加入本公司/本服務好友，你仍可接收到通知型訊息。本公司/本服務傳送之通知型訊息以對你有效且重要的訊息為限，以廣告或其他目的的訊息皆不會被傳送。

  Yes. Your IKEA Gift Card value does not expire, and is guaranteed by ANZ Taiwan for one-year Gift Card Escrow Agreement.
• 如何更改接收IKEA官方LINE好友通知型訊息的設定？

  How to turn notification messages on and off?
  欲變更通知型訊息的設定，操作如下：
  
  1.點選「主頁」＞「設定」
  2.點選「隱私設定」
  3.點選「提供使用資料」
  4.點選「LINE 通知型訊息」
  5.開關「接收 LINE 通知型訊息」
  關閉「接收通知型訊息」後，將不會接收到來自任何企業官方帳號或認證官方帳號的通知型訊息。

  To turn notification messages on and off:」
  1. Tap the Home tab > Settings.」
  2. Tap Privacy.」
  3. Tap Provide usage data.」
  v Note: If you're using an Android device and don't see Provide usage data, try restarting your device after changing its language settings (e.g. from the current language to Japanese and back).」
  4. Tap LINE notification messages.」
  5. Turn Allow LINE notification messages ON or OFF.