常見問題

產品

Products

• 我在 IKEA 可以買到哪些商品？

  What kind of products can I buy at IKEA?
  在 IKEA 你可以找到各式各樣能滿足你日常生活需求的居家用品，例如客廳的沙發、廚房的廚具到臥室的床… 還有居家佈置的抱枕、蠟燭等家飾品。歡迎點選這裡看看 IKEA 超過 8,000 種不同設計和價格的產品供你選擇。

  At IKEA, you can find all sorts of housing items for your needs, like couches in living room, utensils in kitchen, beds in bedroom, along with decorative items like throw pillows and candles. Please click here to view over 8,000 IKEA products with different designs and prices.
• 店內有沒有單獨銷售家具的零件？

  Does IKEA sell individual parts of furniture?
  很抱歉！目前商品的零件均無單獨販售，請確認商品組裝說明書介紹零配件頁面，確認缺少的零配件編號，聯繫分店客服詢問備品。

  We are sorry but product parts currently are not sold separately. You can ask Customer Relations coworkers at our stores to see if there are spare parts. Please check the parts and screws page in our product assembly instructions, find the part’s number (6 digits,) and contact our IKEA store Customer Service coworker to ask about spare parts.
• 我購買的商品需要退換貨，該怎麼做呢？

  What if I need to return or exchange my purchase?
  在 IKEA，如果你對於購買的產品不滿意，你可在 365 天內，攜帶完好的商品、原始包裝、統一發票及明細（刷卡購買者需信用卡與簽單）到 IKEA 分店(不包含城市店、取貨中心及快閃店)退換貨。完整退換貨資訊請點選這裡。 或是你也可以與 IKEA 客服連繫確認，請點選這裡確認各分店連絡方式。

  At IKEA, if you’re not totally satisfied with your purchase, you can return or exchange it within 365 days. Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to IKEA stores(exclude City Shop, Pick-up and Order Point and Mobile Shop). For detailed return policy, please click here.
  
  You can also contact IKEA Customer Service Center for more details. For contact information for each store, please click here.
• 為什麼IKEA有些產品的標籤會直接黏貼在產品上？標籤要如何移除？

  Why do some IKEA items have labels glued on them? How do I remove the sticky labels?
  IKEA 致力於永續發展，希望能降低對環境的負擔，因此部分家具家飾不再使用一次性塑膠包裝。建議使用吹風機將標籤吹熱後即可方便移除。

  IKEA is devoted to sustainable development, and we wish to reduce our impact on the planet. That’s why some of our furniture and home furnishings no longer have single-use plastic packaging. You can het up the stickers with a hair dryer for an easy removal.
• 甚麼是「家具固定上牆服務」？

  What is the furniture Mounting service?
  為確保家居安全以免家具傾倒造成危險，如購買之家具內附有固定於牆上之安全配件，例如：部分衣櫃、書櫃、抽屜櫃貨品並選用組裝服務，我們會將該家具固定在混凝土實心牆上；若你不接受安全固定安裝，則需簽屬切結書。有關更多「家具上牆」詳細說明，你可以參考家具固定指南。

  For your home safety, and to prevent furniture from tipping over, if your purchase includes furniture that come with mounting safety kits (e.g., some closets, shelves, drawers, etc.) and you chose our Assembly service, we will mount the said furniture onto solid concrete walls. If you do not accept this safety Mounting service, you will need to sign a waiver. For more information, you can consult our Wall Anchoring Guide for details.
• 我購買的層架跟櫃子為什麼沒有附上牆螺絲釘？

  Why did the shelves and cabinets that I bought not come with mounting screws?
  不同牆壁材質需使用不同種類的上牆配件，你可以參考家中牆壁材質搭配使用適合的上牆配件，搭配 FIXA 螺絲/壁虎 260件組或是向當地的五金行詢問購買。請參考：家具固定上牆的方法。

  Different wall materials require different types of fastners. According to the walls in your home, you can choose the appropriate fasteners, get a FIXA 260-piece screw and plug set, or consult your local hardware store. Please visit “Secure It! Wall Attachment Guide” for further reference.

• IKEA 的產品品質如何？ 有沒有品質保證？

  How is the IKEA product quality? Is there quality assurance?
  IKEA 所有的產品都符合嚴格的國際品質標準和規範，並以模擬實際生活的使用狀況進行商品測試，這也就是為什麼我們可以持續用更親切的價格，提供你更多好設計及好品質的商品。因為我們對品質的信心，所以我們針對多項商品提供三到二十五年不等的保固服務。歡迎點選這裡了解更多保固的商品及保固內容。

  All of IKEA products meet strict International Quality standards and regulations, and we test our products in simulated real life conditions. This is why we can continue offering you better designs and quality products at friendly prices. With the faith in our quality, we offer 10 to 25 year warranties on many IKEA products. To learn more about our products and warranties, please click here.
• IKEA 有嚴格的甲醛測試與規範嗎？

  Is IKEA strict on formaldehyde testing and regulations?
  IKEA 對於甲醛有嚴格的使用限制，除了使用不含甲醛的塗漆，也致力於降低黏著劑的甲醛釋出量。IKEA 每件木質材料的甲醛使用量約為歐洲E1標準的一半，安全無虞。

  IKEA has strict regulations on formaldehyde. Besides using formaldehyde-free paints, we are also dedicated to lower formaldehyde emission in our glues. The formaldehyde in every IKEA wooden product is about half the EU’s E1 standard limits.
• 為什麼新拆封的家具會有味道？

  Why does my newly opened furniture smell?
  IKEA 對於甲醛有嚴格的使用限制，符合安全標準，但木頭材質本身具有微量甲醛，由於商品製作完畢後直接包裝，密閉的包裝空間使甲醛無法消散，所以新品初次開封可能會有異味，只要在通風良好的環境下一段時間，異味就會消失，對身體健康無害。由於環境濕度過高也會影響異味揮發，若家中濕度較高，建議使用除濕機。

  IKEA has strict regulations on formaldehyde that meet safety standards. However, minor levels of formaldehyde may be left in the wood material. As our products were wrapped right after production, the formaldehyde can be trapped in the sealed packaging, and result in an odor when first opened. Simply air out the product in a well ventilated environment, the odor will disappear, and no harm is done to your body. Higher humidity in the environment also keeps odors from evaporating. Use a dehumidifier if you find it too humid at home.
• IKEA 家具會帶有白蟻卵在其中嗎？

  Are there termite eggs in IKEA furniture?
  IKEA 家具在製作過程中經過高溫高壓，一般蟲卵無法承受高溫高壓的過程，所以無法寄生於 IKEA 的家具中。

  IKEA furniture underwent high temperature and high pressure treatments that normal bug eggs cannot survive. So, those pesky bugs cannot parasitize IKEA furniture.
• 為什麼我家會有白蟻？

  Why are there termites in my home?
  蟲害的孳生原因大部分與環境因素有關，白蟻喜愛溫暖且潮濕的地方，且喜好啃食天然木製家具，所以家中需注意溼度與環境的清潔。

  Most pests multiply because of environmental reasons. Termites prefer warm and damp places, and they like eating natural wood furniture. So keep an eye on house humidity and environmental cleanliness.
• 為什麼我的櫃子背板會彎曲/發霉？

  Why does the back of my shelf bend / mold?
  台灣氣候潮濕，持續的高濕狀態不但影響身體健康也容易造成木質家具背板變型及發霉。IKEA已經針對多款櫃體加強防潮設計，但仍建議室內使用除濕機來維持適當濕度，對健康有益且可降低木質家具變型及發霉的可能性。

  Taiwan’s climate is rather humid. Not only impacting on our physical health, continuous high humidity might also cause wood furniture to bend or mold. IKEA has improved our damp proof treatment on many wood products, but we still recommend using dehumidifiers indoors. Maintaining a proper humidity level is beneficial to your health, and it can also decrease the chance of bending or molding for your wood furniture.
• 為什麼 IKEA 的羽絨寢具剛開始使用時會有異味？

  Why do new IKEA down beddings smell?
  天然羽毛/絨，因含有動物性蛋白質及油脂，為維護消費者使用安全，IKEA 不會以化學漂洗或使用添加物來掩蓋其氣味，拆封後初期所散發的味道為正常現象。拆開包裝後請置於通風處1-2天，味道就會消散。請勿將其拿去清洗並曝曬於陽光下，高溫會使油脂揮發，讓味道更明顯。

  Natural down and feathers may contain some animal proteins and oils. For the safety of our customers, IKEA does not treat the natural smell with bleach or chemical additives. The newly opened smell is natural. Once unwrapped, please put the product in a well-ventilated place for 1-2 days for the smell to dissipate. Please do not wash and sun-dry it, as high temperatures would cause the oils to evaporate, leading to stronger odors.
• IKEA不鏽鋼系列的等級及特性？

  What grade is IKEA’s stainless steel?
  不鏽鋼泛指各種不銹鋼合金，內含至少12%的鉻，還有鎳、鉬、鈦、鈮及其他媒介。
  
  不鏽鋼系列：
  (1) 316不鏽鋼 – HUVUDRATT 內層，特性：鎳和鉻含量最高，可抗腐蝕、耐酸鹼，為市面上最廣泛應用的頂級不鏽鋼。
  (2) 304不鏽鋼 – SENSUELL 內層，特性：防蝕及高延展性。以純鉻鎳鋼製成的產品，無法在電磁爐上使用，所以這種材質的鍋具通常有三層鍋底。
  (3) 443不鏽鋼 – IKEA 365+，特性：鉻含量較430高，防蝕效果更好，也提供把手較佳的穩定性，可在電磁爐上使用。
  (4) 430不鏽鋼 – SENSUELL 外層、OUMBÄRLIG、ANNONS、STABIL，特性：這種鋼含16%-18%的鉻，具有磁性，可在電磁爐上使用。
  (5) 420不鏽鋼 – HUVUDRATT 外層，特性：適合製成刀子和剪刀。即使經過長時間使用，鉻鋼刀刃一樣很銳利，也可以重複磨刀。
  
  
  IKEA不鏽鋼產品生鏽處理方式：
  不鏽鋼是合金材料，對於鏽蝕的抵抗是持續性的，不會像鐵材快速氧化。你只需要將造成鏽蝕的原因排除，再選用偏中性的洗劑或不鏽鋼專用清潔劑、保養劑將鏽斑清除，並保持乾淨乾燥，即可以避免腐蝕及生鏽了。

  Stainless steel refers to all kinds of stainless steel alloys that contain at least 12% of chromium, plus nickel, molybdenum, titanium, niobium, and other elements.
  
  Stainless Steel Grades ：
  (1) 316 - Inner layer of HUVUDRATT, features: Highest amount of nickel and chromium. Resistant to corrosion, acids, and bases. Most commonly-used top-grade stainless steel on the market.
  (2) 304 - Inner layer of SENSUELL, features: High amount of nickel and chromium. Corrosion-resistant, high formability, but not magnetic. So we usually have 3 layers in the bottom for this type of kitchenware.
  (3) 443 - IKEA365, features: 443 has 2 more percent of chromium than 430. This extra chromium is suitable for induction cooktops.
  (4) 430 - Outer layer of SENSUELL, features: 430 stainless steel includes 16 to 18% of chromium and no nickel. It’s also magnetic and suitable for induction cooktops.
  (5) 420 - Outer layer of HUVUDRATT, features: 420 stainless steel is a perfect material for knives and scissors. Chromium steel blades stay sharp for a long time, and you can also sharpen them regularly.
  
  What if my IKEA Stainless Steel product rusts?
  Stainless steel is an alloy with a consistent resistace against corrosion; it doesn't oxidize quickly like iron. All you need to do is avoid conditions that cause corrosion, use neutral detergent or stainless steel cleanser / polish to remove patina, and keep it clean and dry, and you can keep it from corrosion and rusting.
• IKEA的花盆為什麼沒有排水孔？

  Why do IKEA flower pots have no drainage hole in the bottom?
  花盆底部的排水孔讓植物通風，保護根部和土壤避免讓過多的水淹沒，這對某些植物很重要，但對其他植物則不太必要。室內植物使用無排水孔的花盆可當作室內裝飾，不用大量澆水，平常只要噴水器噴濕葉面及泥土濕潤即可。

  Drainage holes in the bottom of flower pots help the plant by providing ventilation and protecting roots and soil from flooding.  This is crucial to some plants, but less necessary for others. Indoor plants in pots without holes can serve as indoor decoration. No need for excessive watering, just hydrate the leaves and soil with a plant mister.

• 如何知道我想購買的商品在 IKEA 店內有沒有貨？

  How do I know if the product is in stock at the IKEA store?
  IKEA 官網上除了有數千種不同設計和價格的 IKEA 家具家飾商品供你瀏覽。在點入商品的詳細介紹頁面後，你可以使用查詢貨況功能確認想購買商品之貨況。不過因為貨況可能隨時變動，建議你來店之前，來電做最後確認。歡迎點選這裡確認各分店連絡方式。

  IKEA website, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on “Stock Check” to find out the product availability at the IKEA store.However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store. Please click here to contact IKEA store’s customer service team.
• 要買的商品在某家店缺貨，可以幫忙調貨嗎？

  The product I want is out of stock at a store. Could you order one in for me?
  IKEA 線上購物及分店的庫存皆獨立營運，所以無法提供調貨服務。

  IKEA.com.tw and each IKEA store run separate inventories, so unfortunately we cannot order items in for you.
• 可以預購缺貨商品嗎？

  Can I pre-order products that are out of stock?
  IKEA 目前無提供預購服務, 我們可以為你登記貨到通知, 請聯繫分店客服, 並留下姓名、電話、貨號。請注意, 商品到貨後會以簡訊或電話通知, 不代表已經購買, 需以現場實際貨況為主, 貨到通知並未提供保留服務。

  Pre-orders are currently unavailable at IKEA, but we can book an arrival notice for you. Please contact our IKEA store Customer Service co-worker and leave your name, phone number, and Article Number. You will receive a text message or a call once the item arrives at the store. Please note that the arrival notice indicates neither purchase nor reservation. Purchases are subject to on-site inventories.
• 為什麼有些產品缺貨好久，遲遲沒有補貨?

  Why An article has not been available for a long time without supplement?
  疫情導致全球的工廠生產力和配送都受到影響，也影響了我們產品到店的狀況，我們持續不斷的與供應商緊密合作，希望能儘早補充這些產品。IKEA 非常重視你的需求，也很積極的處理缺貨的問題，再次感謝你的諒解。

  Covid-19 has affected the productivity and distribution of global factories, and also affected the status of our products to the store. We continue to work closely with suppliers and hope to supplement these products as soon as possible. IKEA attaches great importance to your needs and is also very active in dealing with out-of-stock issues. Thank you again for your understanding.
• 為什麼官網上的庫存與分店的庫存不一樣?

  My product looked available when I looked online but when I came to the store it was gone. Why is that?
  為了使產品庫存訊息更加準確，官網庫存數字每30分鐘更新一次，但這期間也會有消費者將商品取走、購買，造成官網庫存與現場的差異。

  We have made stock information more accurate and data is now updated by 30 minutes. But of course, the product can be out of stock between checking and taking them from the shelf.
• 如果產品沒有庫存，為什麼還要在官網上或社交媒體打廣告?

  If products are not available, why are you still advertising them online/social media?
  IKEA 熱銷產品非常受歡迎，每日的銷售狀況皆不同，有的很快就售罄，有時候快到還來不及調整相關宣傳資訊。

  Our ambition is to make only high stock products visible online and in social media but are also humble to the fact that some of the products are very popular, they sell out quickly and sometimes it’s difficult for us to adjust our marketing in time.
• 要買的商品在某家店缺貨，可以從別家分店訂購運送到我居住城市的分店嗎?

  Can I have an item delivered from one store to another?
  IKEA 目前無法提供分店調貨服務，你可以從線上購物訂購並選擇鄰近的取貨點取貨。

  No, unfortunately. Items cannot be shipped from one store to another.
• 我可以從電話預訂產品而無需提前付款嗎?

  Can I reserve an item in the store without having to pay in advance?
  IKEA 目前沒有提供電話預訂服務，你可以從線上購物訂購，付款完成後選擇宅配到府或取貨點取貨。

  No, unfortunately we currently do not offer reservations for goods. However, you can select items via the online shop, pay for them and then pick them up at a furniture store or a pick-up station using the Click & Collect service.
• 如果線上購物付款後我的訂單內有商品缺貨會怎麼作業?

  What if the products in my order go out of stock after my payment on online shopping?
  若你訂購的商品無存貨，本公司將透過手機簡訊通知你，並主動為你取消整筆訂單及辦理退款。

  If the products you ordered go out of stock, IKEA will notify you via cell phone SMS, cancel the entire order for you, and refund your payment.

• IKEA 美食小站有供應哪些食物？

  What food is served at the IKEA Bistro?
  IKEA 美食小站提供各種當季點心，例如熱狗、霜淇淋等等，還有很多友善環境的素食選項，能解解嘴饞、裹腹充飢。點選這裡看看 IKEA 美食小站現在的菜單吧。（*餐點供應依各分店現場為主）

  The IKEA Bistro serves seasonal snacks, from Hot dog to Frozen yogurt. We also offer many eco-friendly veggie options. Stop by for a quick bite or a sweet treat. Check out our IKEA Bistro’s latest menu. (*Availability may vary on site.)
• IKEA 餐廳有供應哪些食物？

  What food is served at the IKEA Restaurant?
  IKEA 餐廳的美食種類繁多，而且價格超值，你可以享用受歡迎的雞翅、經典肉丸、不定期推出的季節菜色和每月卡友餐，更有美味營養的兒童餐和素食餐點，絕對能滿足不同的需求。點選這裡看看 IKEA 瑞典餐廳當季菜單吧。（*餐點供應依各分店現場為主）

  The IKEA Restaurant serves a wide range of yummies, at a sweet price. Come enjoy the beloved Chicken wings, classic Swedish meatballs, occasional seasonal dishes, and monthly IKEA Family specials. Our kids’ meal and vegetarian options are healthy, tasty, and guaranteed to meet your needs. Please visit our IKEA Swedish Restaurant’s latest menu. (*Availability may vary on site.)
• IKEA 餐廳有規定用餐時間嗎？

  Is there a table time limit at the IKEA Restaurant?
  只要在餐廳營業時間內用餐，IKEA 都沒有限制顧客的用餐時間，讓你可以慢慢享用美食。餐廳營業時間分為早餐供應時間與主餐供應時間，請點選這裡查詢各分店餐廳營業時間。

  Good food shouldn’t be rushed. Within our business hours, there is no table time limit at the IKEA Restaurant. We have breakfast menu hours and regular menu hours. Find out each IKEA Restaurant’s business hours.
• IKEA 餐廳有規定最低消費嗎？

  Is there a minimum spend at the IKEA Restaurant?
  IKEA 所有分店的餐廳都沒有訂定最低消費，希望顧客都能依當下的心情、胃口選擇喜愛的餐點。僅新店店的 IKEA cafe 有規定內用低消100元/人，12歲(含)以下則免低消，請注意 IKEA cafe 與餐廳提供之餐點與用餐環境並不相同。

  There is no minimum spend at IKEA Restaurants. Relax, order what you love. Spend a good time here. Only the IKEA Café in Xindian requires a minimum dine-in spend of $100 TWD per person, except for children 12 years old or younger. Please note that the menus and environment at the IKEA Café are different from IKEA Restaurants.

實體店面

Physical Stores

• IKEA 目前在台灣哪裡有分店？營業時間是幾點呢？

  Where can I find IKEA stores in Taiwan? What are the business hours?
  IKEA 在台灣目前有七家分店 - 內湖店、新店店、台北城市店-小巨蛋、新莊店、桃園店、台中店和高雄店，以及一間位於新竹的訂購取貨中心。請點選這裡查詢各店的地址和營業時間。

  IKEA currently has 7 stores in Taiwan: Neihu, Xindian, Taipei City Shop Arena, Hsinchuang, Taoyuan, Taichung, and Kaohsiung. We also have an IKEA Pickup and Order Point in Hsinchu. Please click here for their addresses and business hours.
• IKEA 有提供停車場嗎？停車收費標準是什麼？

  Is there a parking lot at IKEA? How much is the parking charge?
  IKEA 各分店與新竹取貨中心皆有提供停車場，在停車場內靠近入口處，亦設有家庭停車位和身心障礙者專用停車位。各店停車收費標準不同，請點選這裡了解如何抵達目的地停車場及其收費標準。

  There are parking lots at all IKEA Stores and the IKEA Pickup and Order Point in Hsinchu. Family-friendly and Accessible parking spaces are located near the store entrance in the parking lot. Each store has different parking fee policies. Click here  to learn more about the directions to each parking lot and their parking fee policies.

• IKEA 有提供適合孩童乘坐的推車嗎？

  Does IKEA offer strollers for children?
  IKEA 提供孩童能乘坐的購物車，方便全家一起享受購物時光。自行攜帶的孩童專用推車，也能在無障礙的店內通行無阻。

  IKEA shopping carts are built to seat your children so your family can shop together at ease. You can always bring your own strollers to navigate freely in our fully accessible stores.
• IKEA 有提供育嬰室與哺乳室嗎？

  Does IKEA offer nursing rooms and breastfeeding rooms?
  店內設有哺集乳室，裡面有專門的嬰兒尿布更換台，並設有舒適座位。此外，洗手間內亦附設親子廁所和尿布更換台。

  IKEA Stores offer nursing rooms complete with changing stations and comfortable seats. Our restrooms also feature family bathrooms and diaper changing tables.
• 店內有適合孩童玩耍而不怕干擾到他人的空間嗎？

  Is there space in IKEA for children to play without disturbing others?
  在靠近賣場入口處，提供免費由專人看顧的兒童遊戲室，身高95-115公分之兒童可以入場玩耍，讓家長安心購物，遊戲室入場、預約規定以各店為準，請點選這裡查看分店資訊。另外，賣場內多處有兒童遊戲設施，也能讓孩子適時放電，讓全家人一起享受購物時光。

  Småland is a free and supervised play area for your children, located near the entrance of IKEA store. Kids between 95cm and 115cm in height are welcome to play in Småland, so the parents can enjoy shopping on their own. Småland entrance and booking rules may vary at each store. In addition, toddler activity stations scattered through the IKEA showroom allow kids to burn off some energy, so that the family shopping experience is more enjoyable for everyone.
• 兒童推車或者輪椅是否能在店內使用？

  Can I use my own baby stroller or wheelchair in the IKEA Store?
  店內設有無障礙電梯、無障礙廁所等設施，提供友善推車與輪椅的購物環境。另外，IKEA 在賣場入口處也有提供行動不便者免費借用輪椅的服務，請注意租借時需填寫租借單據，並留下租借人之聯絡資料、抵押證件（身分證、駕照、健保卡擇一），若未攜帶證件可改為抵押新台幣$1,000。只要在當日營業結束前歸還租借之輪椅，經現場檢查無任何損壞後，我們便會歸還顧客原始抵押的證件或租金。

  IKEA Stores are fully accessible to strollers and wheelchairs, complete with facilities like accessible elevators and toilets. Near each IKEA Store entrance, free wheelchairs are also available to borrow for those in need. Please fill out a form and leave your contact info and an ID (National ID Card, Driver’s License, National Health Insurance Card, or $1000 TWD in case no ID is at hand.) When you return the wheelchair before the end of the business day, and the wheelchair is inspected on-site to have no damage, we will return your ID card or deposit.
• 我可以帶寵物一起逛 IKEA 嗎？

  Can I visit IKEA with my pets?
  可以，IKEA 各分店賣場開放寵物入店（基於食品安全衛生考量，不開放寵物進入餐廳），為維護店內其他顧客權益及賣場清潔，請將你的寵物裝在指定尺寸的寵物箱或寵物車後再一起享受購物樂趣！請點選這裡了解更多 IKEA 店內服務。

  Sure, all IKEA stores are open for the pets, except that Swedish Restaurants are excluded due to food safety and health issues. To maintain other customers’ rights and the stores’ environment, please let your pets sit in specified pet carriers or pet strollers when enjoying your shopping. Please click here to know more IKEA store service.

• 在 IKEA 購物，有哪些付款方式？

  How can I pay at IKEA?
  我們提供多樣化的付款方式，現金、信用卡(VISA、萬事達卡、JCB、美國運通卡)、Apple pay、Google pay、Samsung pay或禮物卡均有接受。另外，只要你在店內購買家具家飾，使用指定銀行信用卡，單筆滿 $30,000 享 12 期 0 利率，單筆滿 $20,000 享 6 期 0 利率，請於結帳時告知收銀人員即可使用分期付款服務。

  We offer multiple payment options. Cash, credit cards (VISA, Master, JCB, and American Express), Apple pay, Google pay, Samsung pay and IKEA gift card are accepted.
  Also, for credit cards issued by designated banks, we offer 0% interest for 6 months (minimum spending of $20,000 TWD) or 12 months (minimum spending of $30,000 TWD) on in-store furniture and home furnishing purchases. Just inform the check-outs if you would like to opt for 0% instalment payment plan.

• 我住的地方離 IKEA 很遠，可以透過傳真訂購 IKEA 的商品嗎？

  I live quite far from IKEA stores. Can I order IKEA products via fax?
  我們的各分店有傳真或 E-mail 訂購服務可以接受訂購。
  (1) 首先點選這裡找到離你最近的 IKEA 分店，下載傳真或 E-mail 訂購單。
  (2) 接著瀏覽本網站，將你想購買的商品資訊填入傳真或 E-mail 訂購單中。
  (3) 最後將訂購單傳真或 E-mail 到你選擇的 IKEA 分店，我們專業服務人員會和你聯絡。
  進一步洽詢各分店的傳真訂購/E-mail 訂購資訊，請點選這裡與各分店連繫。

  All of our stores accept orders via fax and e-mail.
  (1) First, click here to locate the nearest IKEA store from you, and download the fax / e-mail order form.
  (2) Then, browse this website, find the products you want, and fill out the fax / e-mail order form with the product info.
  (3) Lastly, fax or e-mail the order form to the IKEA store of your choice. Our professional coworkers will contact you for confirmation.
  For further information on fax / e-mail orders at each store, please click here to contact our IKEA stores.

線上購物

Online Shopping

• 如何註冊成為 IKEA 官網會員？

  How can I have an IKEA account?
  原宜家卡/企業卡卡友
  
  (1) 點選 IKEA 官網右上角的【登入/註冊/購物清單】。
  (2) 輸入身分證號(企業卡請輸入統一編號)與電子郵件後按送出。
  (3) 符合卡友資格者將會收到會員認證信，開啟信件，按下認證連結，設定密碼。
  (4) 密碼設定完成後，即可使用已認證的電子郵件與自行設定的密碼登入使用。
  
  非宜家卡/企業卡卡友
  
  (1) 先至宜家卡/IKEA 企業業務網站申請成為卡友
  (2) 點選 IKEA 官網右上角的【登入/註冊/購物清單】。
  (3) 輸入身分證號(企業卡請輸入統一編號)與電子郵件後按送出。
  (4) 符合卡友資格者將會收到會員認證信，開啟信件，按下認證連結，設定密碼。
  (5) 密碼設定完成後，即可使用已認證的電子郵件與自行設定的密碼登入使用。

  How can I have an IKEA account? (IKEA Family)
  
  If you are existing IIKEA Family member
  (1) Register for an official website account and verify your account (only needed for the first time login). If you are non-R.O.C. national who already has an IKEA Family Card but have not linked your card to the IKEA online shopping account yet, please contact our customer service team at onsales@IKEA.com.tw. Our co-workers will assist you with the account-linking process.
  
  If you are not an IKEA Family member
  (1) Please sign up for an IKEA Family membership first If you are R.O.C. national, please use our online application system, or alternatively, visit a nearby IKEA store and apply for an IKEA Family Card on the kiosk.
  
  If you are non-R.O.C. national and do not have a R.O.C. national ID, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process. Thank you.
  
  How can I have an IKEA account? (IKEA For Business)
  
  If you are existing IKEA for BUSINESS member
  (1) Click “log-in/register”.
  (2) Key in your tax ID number and your email.
  (3) You will receive a verification email. Click the link in the mail and set your password.
  (4) After setting your password, you can log-in your IKEA account with verified email and password.
  
  If you are not an IKEA for BUSINESS member
  (1) Become an IKEA for BUSINESS member.
  (2) Click “log-in/register”.
  (3) Key in your tax ID number and your email.
  (4) You will receive a verification email. Click the link in the mail and set your password.
  (5) After setting your password, you can log-in your IKEA account with verified email and password.
• 為什麼要註冊/登入 IKEA 官網會員？

  Why should I register for an account on IKEA.com.tw?
  為了提供更完整的使用體驗，IKEA 官網升級改版後，以宜家卡或企業卡卡友帳號登入/註冊成為會員。綁定卡友身分和官網會員帳號後，僅需使用一個電子郵件以及自行設定的密碼，即可享有以下好處：
  
  1. 建立及儲存我的最愛清單
  2. 建立及儲存購物清單
  3. 線上購物享有精選商品卡友價
  4. 可查詢線上購物的歷史購買訂單
  5. 儲存常用地址，線上購物結帳更快速

  To provide more complete user journey, you should log in or register for an IKEA account with IKEA FAMILY or IKEA for BUSINESS member ID at the upgraded IKEA website. After bind your member ID with IKEA account, you can:
  
  1. Create and save “your favorite”
  2. Create and save “your shopping list”
  3. Enjoy IKEA FAMILY member offer
  4. Check your online shopping order history
  5. Save your address, make your online shopping easier
• 我收不到驗證信，怎麼辦？

  I didn’t get the verification letter. What should I do?
  請進入宜家卡友區更新 email，勾選 我願意收到行銷活動資訊，更新完成後請重新點擊忘記密碼提交申請。系統會重新發送一組新密碼至你登記的電子郵件信箱；登入後，系統將請你重設密碼。

  If you are non-R.O.C. national who already has an IKEA Family Card but have not linked your card to the IKEA online shopping account yet, please contact our customer service team at onsales@IKEA.com.tw. Our co-workers will assist you and send a new password to your registered email address. When logged in successfully, you will be asked to set a new password.
• 我已經是宜家卡會員了，為什麼無法登入線上購物？

  I am already a member of IKEA FAMILY. Why can’t I log in to online shopping？
  如果已有宜家卡會員，請進入步驟二: 已經是卡友？ 請進行首次官網帳號認證。如果還不是宜家卡會員，請進入步驟一: 成為卡友，並依照步驟成為宜家卡及官網會員 (請務必勾選願意收到行銷活動資訊，避免遺漏驗證信件及訂單資訊更新)。

  If you already have an IKEA FAMILY card, please contact our customer service team at onsales@IKEA.com.tw to complete the New Account  Verification process. If you are not yet an IKEA FAMILY member, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
• 我的信箱顯示已被註冊使用，該怎麼辦？

  My email address appears “registered.” What should I do?
  請至宜家卡友區(編輯連結)確認電子郵件 (請務必勾選願意收到行銷活動資訊，避免遺漏驗證信件及訂單資訊更新) ；如果同為企業卡及宜家卡會員，電子郵件不能為同一個。

  Please contact our customer service team at onsales@IKEA.com.tw. Our co-workers will assist you to confirm your email address. If you have both IKEA BUSINESS and IKEA FAMILY cards, please use a different email address for each account.
• 官網會員跟宜家卡會員跟線上規劃軟體帳戶需要分開登入？

  Do I need to log in to IKEA.com.tw, IKEA FAMILY, and online Planning Tools accounts separately?
  官網會員及宜家卡會員可串聯。 線上規劃軟體帳戶需另外註冊登入。

  You can use the same account for IKEA.com.tw and IKEA FAMILY. For online Planning Tools, you’ll need to register and log into a different account.
• 忘記網站的帳號密碼該怎麼辦？

  What if I forget my account and password?
  若你忘記了你的網站登入密碼，請點擊忘記密碼提交申請。系統會重新發送一組新密碼至你登記的電子郵件信箱；登入後，系統將請你重設密碼。

  What if I forget my account and password? (IKEA Family)
  If you forget your password, please contact our customer service team at onsales@ikea.com.tw. Our co-workers will send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.
  
  What if I forget my account and password? (IKEA for Business)
  If you forget your password, please click "forget password" to reset. We’ll send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.

• 購物前是否需要註冊網站帳戶？

  Do I need to sign up for an account before purchase?
  你不需要註冊 IKEA 網站帳戶即可進行購物，並不會影響你購物時的相關權益。
  若你選擇註冊 IKEA 網站帳戶，或使用既有帳戶登入，系統將會在你再次消費時，自動為你帶入地址等相關資訊，節省你購物的時間。

  You can shop on IKEA.com.tw without an account and still enjoy all the same rights.
  If you choose to sign up for an account on IKEA.com.tw, or log in your existing account, the system will automatically load your information (e.g. address, etc.) to save your time!
• 如何建立我的購物清單？

  How to create my shopping list?
  只要四步驟，就能輕鬆建立專屬購物清單：
  (1) 將欲購買商品【加入購物車】
  (2) 點選【前往結帳】進入「我的購物車」頁面
  (3) 於「選擇運送方式」選項中點選【儲存購物清單】
  (4) 輸入電子郵件寄送購物清單或登入/註冊官網會員，將購物清單儲存至你的帳戶

  特別提醒：以電子郵件方式寄送購物清單為一次性使用；如有未來查詢的需求，請選擇登入/註冊，將購物清單儲存至你的帳戶。

  Please follow the steps below to create your shopping list:
  (1) Choose products and click “Add to cart”.
  (2) Click “Begin Checkout”, enter to shopping cart page.
  (3) Click “Save shopping list” under the Delivery service section.
  (4) You can directly send it to you email. Or log-in/register for an IKEA account to save your shopping list.

  Please note: If you have future reference of shopping list, it’s suggested to save it to your IKEA account.
• 在這網站裡面看到的產品，都可以在店內找到嗎？

  Can I find any product on this website in an IKEA store?
  網站提供超過千項不同設計和價格的 IKEA 家具家飾商品供你瀏覽。你可透過貨況查詢功能了解你喜歡的商品在店內的貨況。由於貨況為即時變動，建議來店前，請來電做最後確認。歡迎點選這裡查詢各店的聯絡辦法和營業時間。

  IKEA.com.tw offers you thousands of IKEA furniture and home furnishing products of various designs and prices. You can click on “Stock Check” to find out the product availability in IKEA stores. Since product availability may fluctuate any time, please phone us for final confirmation before coming to the store. Please click here for contact information and business hours of each store.
• 官網的產品售價與 IKEA 各分店是否一致？

  Are the prices online same as store prices?
  產品價格相同，但各分店特殊優惠將不適用於線上購物，請見諒。

  All product prices are the same, both in-store and online. Occasionally, local promotions may not apply to online shopping.
• 如何查詢線上購物的商品庫存？

  How do I check the stock availability while shopping online?
  產品頁內「查詢貨況」為各分店現存貨量的參考訊息。一般而言，在產品頁中設有「加入購物車」黃色按鍵的產品，代表該產品有庫存可於線上購買，惟實際可購買數量需在進行付款程序時，系統自動更新的實際存貨量為準。

  On the IKEA product pages, “Stock Check” shows stock availability at each store for your reference. In general, if there is a yellow “Add to shopping cart” button on the product page, there would be enough stock available for online shopping. However, the exact quantity available is subject to the system update at the time of your payment.
• 是否可以於網站上訂購缺貨產品？

  Can I place an order online on items that are out of stock?
  目前缺貨商品無法於線上訂購，可選擇至鄰近有貨分店購買，或等待到貨時進行線上下單。

  Out of stock items cannot be ordered online right now. You can buy them at nearby stores where the items are available, or place the order when the items are restocked online.
• 可否在網站上查閱過去購買的歷史訂單？

  Can I check the order history of my past purchases on IKEA.com.tw?
  若你已註冊成為官網會員，登入後可至我的帳戶頁面中的”我的訂單”查詢歷史訂單訊息。已付款之訂單明細也會以 E-mail 形式傳送至你登記的個人信箱供留存。

  If you already register as website member, you can check all the history order details in “My Account” page. Also, details of order will be sent to your registered e-mail address for future references.
• 我可以使用 IKEA 企業卡卡友的身份，在線上進行訂購嗎？

  Can I shop online as an IKEA BUSINESS member?
  若你為 IKEA 企業卡卡友，請在發票地址頁面填寫你的企業卡卡號共8碼；若欲申辦 IKEA 企業卡，請參考 IKEA for BUSINESS 。
  
  (1) 企業卡卡友，單筆線上購物訂單滿 TWD$20,000，可獲得商品抵用券 $200。
  (2) 企業卡卡友，單筆線上購物訂單滿 TWD$40,000 可免基本運送費，以商品抵用券替代。
  (3) 該商品抵用券將於運送完成十四個工作日後以掛號寄出，可於各實體分店結帳時使用(線上購物除外)。

  If you are an IKEA BUSINESS member, please provide your 8-digit IKEA BUSINESS card number on the invoice page. If you would like to apply for IKEA BUSINESS membership, please refer to IKEA for BUSINESS for details.
  
  (1) For a single online order of $20,000 TWD or above, IKEA BUSINESS members can receive a $200 TWD coupon.
  (2) For a single online order of $40,000 TWD or above, IKEA BUSINESS members can receive coupons.
  (3) The coupons will be sent as registered mail within 14 business days after product delivery, and can be used at IKEA stores upon check out (not applicable to online shopping).
• 在 IKEA 網站上購物是否可使用 IKEA FAMILY (宜家卡)專屬優惠？

  Are IKEA FAMILY offers applicable to online shopping at IKEA.com.tw?
  卡友優惠可同步於線上購物使用，請於結帳時登入帳戶(卡友首次使用需先完成線上註冊流程)，系統即會自動進行折抵，享有精選商品卡友價優惠及不定期滿額禮活動。看更多宜家卡友優惠商品。

  IKEA FAMILY offers are applicable to online shopping. Simply log in your account (Please register and verify your IKEA Family account when you first time use online shopping) upon check out, and the system will apply your discounts automatically. IKEA FAMILY members enjoy great offers and occasional free gifts with purchase.
• 線上購物與 IKEA 全台各店的宜家卡卡友價優惠是否一致？

  If online IKEA FAMILY offers are same as those in store?
  IKEA 全台各店可能擁有獨家的宜家卡卡友優惠，部分店內優惠商品與折扣活動不一定適用於線上購物，請以各店店內公告以及 IKEA 官網實際標示為主。

  All IKEA store in Taiwan may have their own local IKEA FAMILY promotions, and some offers and discounts may not apply to online shopping. Please refer to in-store posts and IKEA.com.tw for details.
• 為什麼我用 Microsoft Internet Explorer 8 之瀏覽器無法正常進行線上購物？

  Why can’t I shop at IKEA.com.tw with my Microsoft Internet Explorer 8 browser?
  IKEA 網站目前不支援 Internet Explorer 8, 9, 10 版本；Mozilla Firefox 37 或以下版本；Google Chrome 38 或以下版本以及Apple Safari 7.0 或以下版本。

  IKEA.com.tw does not support Internet Explorer 8, 9, 10, Mozilla Firefox 37 or below, Google Chrome 38 or below, and Apple Safari 7.0 or below.

• 什麼是折扣代碼？

  What is a Discount Code?
  折扣代碼為 IKEA 線上購物專屬的折扣優惠，可用於IKEA官網線上購買商品時，在結帳時所使用可折抵消費金額。

  A Discount Code is a discount exclusive to IKEA Online Shopping. Discount Codes can be used upon checkout to deduct amounts from your purchase on IKEA website.
• 如何使用折扣代碼？

  How to use discount code？
  於 IKEA 線上購物結帳流程時，在步驟「檢視你的訂單」時，輸入折扣代碼，並按下「使用」後，折扣代碼之優惠方可生效。
  

  During online check out process of “review your order”, enter the discount code and click apply.
  
• 折扣代碼有沒有使用期限？

  Will Discount Codes expire?
  折扣代碼之使用期限，依各行銷活動之公告規定為準，逾期失效，恕不補發。

  The expiration date of the Discount Code will be announced at each promotion. A Discount Code will be invalid after its expiration date and will not be reissued.
• 折扣代碼有沒有數量限制？

  Is there a quota limit on the Discount Codes?
  一張訂單僅能使用一組折扣代碼；折扣代碼之發送數量與兌換數量，依各活動之公告規定為準，如達兌換數量，則無法再使用此折扣代碼。

  Each discount code can only apply to an order. Please refer to each activity announcement for the limitation of discount codes. If the redemption quantity exceeds, you can’t use the code anymore.
• 使用折扣代碼後，是否還可以使用分期付款？

  After using a Discount Code, can I still apply for instalment?
  使用折扣代碼折抵後之訂單金額需達 $20,000，方可使用分期付款。如折抵後訂單金額低於 $20,000，則將無法使用分期付款。

  You can apply for instalment if your purchase is $20,000 NTD or more after the application of Discount Code. Instalment is not available for purchases less than $20,000 NTD after discount.
• 實體門市是否適用線上購物折扣代碼？

  Can I use the Discount Codes at an IKEA store?
  折扣代碼為 IKEA 線上購物專屬的折扣優惠，不適用於 IKEA 各實體門市，亦無法兌換為現金。

  Discount Codes are exclusive discounts to IKEA Online Shopping. Discount Codes are not applicable to IKEA stores and cannot be redeemed for cash.
• 使用折扣代碼後，如果想要退換貨，該怎麼做？

  What if I need to return or exchange my purchase after using the Discount Code?
  如需辦理退換貨時，則參照 IKEA 線上購物現有條款辦理。
  
  部份退貨時，退款金額將依據使用折扣代碼的比例進行攤提。舉例說明：針對滿千折百之折扣活動，原訂單金額為$2,000，訂單內包含A商品$1,500以及B商品$500，使用折扣代碼後實際付款金額為$1,900，若顧客欲進行A商品之部份退貨，實際退款金額為$1,425；若顧客欲進行B商品之部份退貨，實際退款金額為$475，依此類推。

  If you need to return or exchange your purchase, please follow the current rules of IKEA Online Shopping.
  
  If you are returning or exchanging part of your purchase, the refund will be discounted in proportion. For example: with a “$100 off every $1,000” promotion, the original purchase totaled $2,000, including product A $1,500 and product B $500, and the actual payment was $1,900 with the Discount Code. If the customer returns product A, the refund will be $1,425. If the customer returns product B, the refund will be $475.
• 如果我在購買後，發現沒有輸入折扣代碼，請問我該怎麼做？

  What if I forgot to use the Discount Code after my purchase?
  如於訂購完成後才發現未使用折扣代碼，則無法再進行修改，需重新訂購，於購物車結帳時輸入折扣代碼。

  The order cannot be changed after the checkout. Please place your order again, and use the Discount Code upon checkout.
• 折扣代碼是否可與其他優惠合併使用？

  Can I use the Discount Code with other promotions?
  折扣代碼僅適用於產品金額，每筆交易僅限使用一組折扣代碼，並不得與其他優惠活動如合購優惠商品、卡友價商品合併使用，折抵金額將不計入消費發票總金額。

  A Discount Code applies only to purchase totals. Each order allows one Discount Code only. A Discount Code cannot be used with other promotions, like group promos, member benefits, etc. The discounted amount will not be included in the total payment amount on the invoice.
• 折扣代碼是否可以折抵運費或是組裝費用？

  Can I apply the Discount Code to Delivery Fees or Assembly service fees?
  折扣代碼僅適用於產品金額，不適用於運費和組裝費。

  Discount Codes can only be applied to product prices, and not applicable to Delivery Fees and Assembly service fees.

• 決定好要購買的商品，該如何進行付款流程？

  I’ve picked out the products I want. How can I pay for them?
  1

  點擊【加入購物車】按鈕

  2

  點擊購物車 icon 或是【前往結帳】按鈕進行結帳

  3

  確認商品數量與金額，選擇運送方式，點擊【安全付款】按鈕

  4

  選擇登入帳戶或是使用訪客身分結帳

  5

  確認收件資料、運送方式、是否組裝與你的發票類型

  特別提醒：記得選擇需人工搬運樓層數，如需組裝需另外收取組裝服務費用，最後記得選擇你需要的發票類型

  6

  檢視你的訂單，並線上付款

  特別提醒：分期選項只限單筆金額超過 2 萬元

  7

  交易完成及訂單詳情

  因近期出貨量增加，大型家具訂單將會在下單後3~5個工作日與你聯繫約配，並於下單後7~10個工作日完成送貨。商品未配達前感謝你的耐心等候，造成不便請見諒。

  8

  依照選取的運送方式取貨或等待貨運送達

  The images below are for reference only. Please find actual information on IKEA.com.tw.

  1

  Click the “Buy Online” button

  2

  Click the shopping cart icon to pay

  3

  Confirm quantity and price, and click “Begin Checkout”

  4

  Fill out delivery info

  Please note: remember to specify how many flights of stairs our deliver staff need to climb. If you are IKEA FAMILY or IKEA BUSINESS member, remember to write your membership card number!

  5

  Confirm delivery plan, optional assembly service, and your preferred invoice type.

  Please note: additional fees apply to our assembly service. Don’t forget to choose the type of invoice you need!

  6

  Pay online

  Please note: instalments are available for single order of $20,000 TWD or above.

  7

  Complete payment and view order details

  Due to increased online orders, for furniture purchase, it will takes 3~5 business days for delivery time arrangement after your complete the order. And the items would be delivered within 7~10 days after your order placement.

  8

  Pick up or wait for delivery as specified
• 有哪些付款方式？

  What are my payment options?
  你可以選擇信用卡一次付清(Visa、Master、JCB)或是分期付款，也可以選擇使用 LINE Pay。
  
  信用卡分期付款指定銀行零利率如下:
  (1) 單筆滿 $30,000，12 期 0 利率限使用花旗銀行、國泰世華、星展銀行信用卡。
  (2) 單筆滿 $20,000，6 期 0 利率合作銀行：國泰世華、中國信託、台北富邦、台新、花旗、玉山、匯豐及星展銀行。
  (3) 使用分期付款之訂單如需退貨，僅接受整筆訂單所有商品退貨，無法接受部分商品退貨。

  You can choose to pay the full amount or in instalments with your credit card (Visa, Master or JCB.), you also can choose to use LINE Pay.
  
  0% instalment plan for specific bank:
  (1) For an order total of $30,000 TWD or more, we offer 12-month 0% instalment for Citibank, Cathay United and DBS credit cards only.
  (2) For an order total of $20,000 TWD or more, we offer 6-month 0% instalment for Cathay United, China Trust, Citibank, Taipei Fubon, Taihsin, HSBC, E.Sun and DBS credit cards.
  (3) If you used 0% instalment plan and need to return some items, you must return all items in the same order.
• 可否使用外國卡/ Debit 卡(借記卡)進行刷卡？

  Can I pay with a foreign credit card or debit card?
  只要你的卡別發卡單位是屬於 MasterCard、Visa或 JCB，不論是外國卡或 Debit 卡(借記卡)皆可使用。

  As long as your card is Master, Visa or JCB card, you can feel free using it in IKEA.
• 線上購物是否有額度限制？

  Is there any limitation on the amount for shopping online?
  除了你個人的信用額度以外，基於安全理由，線上購物每筆交易之最高額度為新台幣 $200,000。若你的單筆刷卡金額超過新台幣 $200,000，你將無法成功完成付款，交易畫面將顯示為付款失敗；若你有超過新台幣 $200,000 以上之採購需求，請與我方客服人員聯繫 (412-8869 # 6)，客服人員將會協助你完成訂單。
  另外， 依據託運限制，超商取貨每筆交易限制為新台幣 $19,999；若購買金額超過$19,999，請改由運送到府出貨方式。

  Other than your own credit limit, for safety reasons, the highest amount for each online shopping order is $200,000 TWD. If your credit card payment exceeds $200,000 TWD in one single order, the transaction will not complete and you will see an error notice on the transaction page. If your order is over $200,000 TWD, please contact our Customer Service agents at 412-8869 #6 to receive further assistance.
  In addition, according to the consignment restrictions, the 7-ELEVEN/FamilyMart parcel Pick-up Service is limited to NT$19,999 per transaction; if the purchase amount exceeds $19,999, please change to the delivery service method.
• 線上購物可使用優惠券或禮券嗎？

  Can I use a coupon or gift vouchers when shopping online?
  線上購物目前接受信用卡付款及 LINE Pay，無法使用優惠券或禮券。

  We currently accept only credit card payment and LINE Pay. Coupons and gift vouchers are not accepted for online shopping.
• IKEA 官網上標示的宜家卡優惠，於線上購物結帳過程中，為什麼沒有顯示折扣後的金額？

  There is IKEA FAMILY offer on IKEA.com.tw, but the total price doesn’t reflect the discount when I check out?
  IKEA 官網上標示的宜家卡卡友價商品，部分只適用於 IKEA 全台各店，請以各店店內公告以及 IKEA 官網實際標示為主。若你於線上購物結帳時商品未顯示卡友價，請洽線上購物客服協助 (電話：412-8869 # 6)(手機請加02)。

  Some IKEA FAMILY offers may apply to IKEA stores only. Please refer to in-store posts and IKEA.com.tw for actual details. If your online shopping prices do not reflect IKEA FAMILY offers, please contact our online shopping customer service at: 412-8869 #6 (Please dial 02 first when using mobile phone).
• 我的個人資料安全嗎？

  Is my personal data secured?
  對於你的個人資料，IKEA 線上購物將遵守「個人資料保護法」相關規範，依據國家法令標準進行網路安全監控作業，確保你的資料安全和隱私權不被侵犯，你亦可以參考「IKEA 隱私權保護及網站使用與購物政策」。

  IKEA.com.tw complies with the Computer-Processed Personal Data Protection Law. To protect your personal data and privacy from infringement, we follow the national legal standards in monitoring network security. You can also click here to view the IKEA Privacy Protection, Internet Usage, and Shopping Policies.
• 若付款完成後，沒有收到確認 E-mail，應該怎麼處理？

  I have finished payment, but have not received the confirmation e-mail. What should I do?
  付款完成後，我們將會發送訂單確認信至你的電子信箱；如未接獲確認 E-mail，請檢查「垃圾郵件匣」。如仍無法尋獲相關 E-mail，請聯繫 IKEA 線上購物客服人員 (412-8869 # 6)。

  Once the payment is completed, we would send an order confirmation to your e-mail address. If you have not received the confirmation e-mail, please check the junk mail folder. If the confirmation e-mail is still not found, please contact our online shopping customer service at: 412-8869 #6.
• 我在進行付款時顯示刷卡失敗，請問該怎麼處理？

  Transaction failed during my payment process. What should I do?
  請你向持卡行確認你的信用卡額度，若額度不足，你可向持卡行要求放寬「網路單筆消費額度」。
  IKEA 線上購物的信用卡付款方式採3D驗證機制，若刷卡失敗，請確認以下幾點：
  (1) 信用卡發卡銀行是否提供3D驗證服務。
  (2) 你的信用卡的聯絡電話是否仍在使用。(你的發卡銀行會用簡訊發一次性驗證密碼到你的手機號碼)
  (3) 你的手機是否可接收商業簡訊。
  (4) 你的手機是否安裝過濾來電軟體或有黑名單過濾功能。
  (5) 你的手機是否有足夠的儲存空間可接收簡訊。
  (6) 若人在國外，請確認你的信用卡的聯絡電話可接收國際漫遊簡訊。
  
  若3D驗證仍持續失敗，請嘗試重新開機並確認所在地訊號正常，或聯絡你的發卡銀行了解問題。

  Please confirm the credit limit with your credit card issuing bank. If the credit limit is insufficient, you can ask the issuing bank to increase your credit limit for a single online payment.
  We run 3D secure process during online payment, please ensure:
  (1) Your credit card issuing bank provide 3D secure service.
  (2) Your phone number registered for credit card remain valid (your credit card issuing bank will text message you an one-time password (OTP) for validation).
  (3) Your phone accepts text message for business.
  (4) Your phone doesn’t have software blocking text message.
  (5) Your phone has enough storage to receive text message.
  (6) You can receive text message via phone number registered for credit card if you are travelling aboard.
  If 3D secure process continues to fail, restart your phone and check your Internet connectivity or contact your credit card issuing bank.
• LINE Pay 付款相關問題請參考此處。

  For LINE Pay related questions, please refer to this information.
  LINE Pay 客服：
  客服專線: 02-6631-5166 (365天, 09:00~22:00)
  客服信箱: https://contact-cc.line.me/serviceId/11399

  LINE Pay Customer Service：
  Hotline: 02-6631-5166 (365 days, 09:00~22:00)
  Customer service mail: https://contact-cc.line.me/serviceId/11399

• 線上購物目前提供何種運送方式？「便利箱宅配服務」與「貨運配送服務」有什麼區別？

  What delivery service does IKEA offer? What’s the difference between “parcel delivery” and “truck delivery”?
  若你的訂單商品可以置放於 50x45x45 公分的紙箱內(< 30 公斤)，我們將提供「便利箱宅配服務」，系統將會自動計算訂單所需要的裝箱數，每箱收費 250 元；我們將會將你的商品置放於最適宜的箱子尺寸中。若你的商品無法全部安置於便利箱中，我們將為你安排「貨運配送服務」，請注意兩者的收費模式將有所差別。
  
  若訂單商品可置放於小於 45x30x30 公分的紙箱(< 10 公斤)，可於運送頁面選擇 7-ELEVEN、全家便利商店，門市取貨不付款服務，每箱收費 59 元。
  
  若為 7-ELEVEN、全家便利商店、IKEA 實體門市取貨，我們將會盡速將你的訂單運送至你指定的地點，訂單發票將會隨貨提供。商品送達門市後我們將發送簡訊至你所留存的手機號碼進行通知。收到簡訊或電話後，請於 7 日內（含例假日）攜帶身分證正本（提貨者需為購買本人）至門市提領，若你未能在七天內提領，商品將會以退貨處理，退貨憑證將由 IKEA 代為處理。
  
  針對貨運配送商品，你可以在結帳頁面中選擇需要組裝的商品，並填寫發票寄送及商品運送地址，系統將會為你計算該筆訂單的應付總金額。選用便利箱宅配、現場取貨以及超商取貨之商品無法使用組裝服務。

  If your order can be placed in a box measuring 50 cm × 45 cm × 45 cm and weighing less than 30 kg, “Parcel Delivery” is available at $250 TWD per box. Our system will calculate the number of boxes needed, and your purchase will be put in the most appropriate boxes.
  
  If your purchase cannot all fit in boxes, we will arrange customized “Truck Delivery” for you.Please noticed that Parcel and Truck delivery services may differ in charges.
  
  If your order can be placed in a box measuring 45 cm × 30 cm × 30 cm and weighing less than 10kg, you can pick up from 7-ELEVEN or Family Mart at $59 TWD per box.
  
   For 7-ELEVEN pick up, Family Mart pick up and self pick up orders, we will send your order to the store/ pick up point which you choose, along with the invoice for the order. When the order is delivered, we will send message to the phone number you specified. For pick-up at Kerry Logistics station, you will receive the phone call within 7 days. Once you receive the message or phone call, please bring your ID in person to pick up your order at the 7-ELEVEN store, Family Mart or pick up points within 7 days (including holidays). If you cannot pick up the order within 7 days, the order will be returned, and the returned invoice will be handled by IKEA.
  
  For Truck Delivery services, you can choose the items that require Assembly services on the checkout page, and provide the addresses for invoice and order delivery. We will calculate the total amount for your order. Assembly services are not available for Parcel Delivery, Pick-up point, 7-ELEVEN pick-up orders and Family Mart pick-up orders.
• 請問貨運及便利箱服務的費用計算方式？

  How will I be charged for Truck and Parcel Delivery services?
  請見價目表

  Please refer to the delivery fee table.
• 如何選擇運送和組裝服務時間？

  How should I choose the time for delivery and Assembly services?
  在一般情況下，便利箱宅配商品將在訂單完成後 3 個工作天內完成運送；針對加購組裝的貨運配送商品，運送廠商會有專人透過電話與你聯繫安排運送日期與時段，並在訂單完成後 7 個工作天內完成運送 (部分偏遠地區除外)。東部地區(宜蘭、花蓮、台東)貨運配送商品如遇週末或國定例假日將不進行配送，請見諒。如我們未能在訂購日起 5-7 個工作天內與你取得聯繫並安排送貨，我們將取消該筆訂單。
  
  請參考以下運送時效：不適用宜蘭、花蓮、台東與部分偏遠地區；貨運配送恕不接受大於 14 天以後之配送安排。

  運送方式	運送時效(訂單完成隔日起計算)
  貨運配送(加購組裝)	3-5 個工作日 (電聯約定配送及組裝日期) 7 個工作日 (送達指定地點)
  貨運配送(無需組裝)	7 個工作日 (送達指定地點)、配送當日電聯通知
  便利箱宅配	3 個工作日 (送達指定地點)、配送當日電聯通知
  超商取貨	5 個工作日 (送達超商)
  門市/取貨中心取貨	7 個工作日 (送達門市)

  Generally, Parcel Delivery items will be devlivered within 3 business days after your order placement. For Truck Delivery with Assembly items, our delivery provider will contact you via phone calls to arrange the date and time of delivery, and the items would generally be delivered within 7 days after your order placement (except certain remote areas.) Please understand that delivery to eastern Taiwan (Yilan, Hualien, Taitung) is off on weekends and national holidays. If we fail to contact you for delivery arrangements within 5~7 business days after your order, the order will be canceled.
  
  Please note this timetable does not apply to Yilan, Hualien, Taitung and remote area. We don’t accept truck delivery arrangement >14 days from purchase day.

  Shipping Service	Delivery Time (Calculate from order next day)
  Truck Delivery With Assembly	3~5 business days, 3rd party vendor will call for appointment 7 business days, 3rd party vendor will complete the service
  Truck Delivery Without Assembly	7 business days, 3rd party vendor will call on the delivery date
  Parcel Delivery	3 business days, 3rd party vendor will call on the delivery date
  7-Eleven pick-up	5 business days
  Pick-up point/Store pick-up	7 business days

• 是否可以更改運送日期、時段或運送地址？

  Can I change the date, time, or address for delivery?
  欲更改運送日期、時段或運送地址，請於訂單成立後的隔日晚上六點前致電 IKEA 客服人員 412-8869 #6；若你於上述時間後才欲取消訂單或變更運送地址、時段，你需負擔全額之運送服務費用或更改運送地址導致服務費用之差額。7-ELEVEN、IKEA 實體門市取貨，訂單完成後恕無法變更所選取貨地點。
  
  ※ 提醒你，針對貨運配送商品，訂購商品若經配送一次無法送達，且經無法聯繫超過5個工作天者，我們將與你聯繫安排退款事宜，但因運送服務屬勞務性質，運費部分將無法退還。若因送貨地址無人收貨而需重新安排送貨，顧客須負擔第二次配送的運費。

  To change the date, time, or address for delivery, please contact IKEA Customer Service at 412-8869 #6 before 6pm of the day after your order placement. If changes result in additional service fees, please make up the balance. If you would like to cancel your order after the aforementioned time, you will need to pay for the full delivery service fee. For 7-ELEVEN or self pick-up orders, the selected store cannot be changed after your order placement.
  
  ※ Please note that, for Truck Delivery orders, if the first delivery attempt failed, and our delivery provider fails to contact you for over 5 business days, we will contact you for refunds. However, since delivery is a labor service, delivery service fees will not be returned. If the delivery attempt fails because nobody was present to receive the delivery, the second delivery fee will be charged to the customer.
• 線上購物是否提供產品組裝服務？

  Is Assembly service available for online shopping?
  若有需要組裝的商品，你可在訂購流程中選擇組裝服務；組裝費用以組裝商品發票金額 6.5% 計費，（沙發、 沙發床、扶手椅另外計費）；其費用未達 $400 者，最低以 $400 計算。如需組裝系統家具 (如: BESTA/PAX/BOAXEL) 請務必事前於組裝日提供規劃圖給施工師傅。目前線上購物不提供廚具、洗手台、燈具及窗簾桿類的組裝和施工；如有需要，請聯繫鄰近分店。床墊商品不收取組裝費。組裝服務不適用於便利箱宅配、超商及現場取貨服務。你亦可點擊組裝服務查閱相關詳情。

  For products that require assembly, you can choose our Assembly service during the order process. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to couches, sofa beds, and armchairs.) If you need Assembly service for furniture systems (like BESTA / PAX / BOAXEL), please make sure you provide the planning sheet to our technicians prior to the designated assembly date. Assembly service is currently unavailable to kitchen systems, sinks, lights, and curtain rods in our online shopping system. If you need Assembly services for these products, please contact nearby IKEA stores.Mattresses require no Assembly fee. Assembly service is unavailable for Parcel Delivery, 7-ELEVEN pick-up, Family Mart pick-up or self pick-up orders.You can also visit “Assembly Services” for more details.
• 在線上購買之貨品可否於 IKEA 各門市或提貨中心自行提取呢？

  Can I pick up products I bought online at an IKEA store or pickup points by myself?
  目前線上購物現場取貨開放地點請見取貨地點資訊，可於結帳頁面輸入發票地址後的”運送方式”頁面做選擇。現場取貨商品將無法選擇組裝服務。

  Please click here to see current available pick-up points for online orders.
  You can choose pick-up point on the “Delivery Info” page after providing invoice address on payment info page. Assembly services are not available to self pick-up orders.

• 如何取消訂單？

  How do I cancel an order?
  若欲取消訂單，請於訂單成立後的隔日晚上六點前致電 IKEA 客服人員；若你於上述時間後才欲取消訂單，則需負擔全額之運送服務費用，煩請特別留意。
  
  請使用隨貨寄送之折讓單、或於網站上下載空白折讓單，填上訂貨單號，並於右下方空白處親筆簽名後寄回至指定的地址；登載有統一編號的客人需列印兩份折讓單，加蓋公司大小章或統一發票專用章。我們會在收到折讓單確認無誤後，扣除相關費用後將剩餘的款項退還給你。
  
  ※請點此下載折讓單
  ※折讓單寄送地址：台中市南屯區向上路二段168號，請註明「IKEA 線上購物」收

  To cancel an order, please phone our IKEA Customer Service co-worker before 6pm of the day after order placement. If you would like to cancel your order after the said time, you will need to pay for the full delivery service fees. Please bear with us and bear in mind.
  
  Please use the Debit Note that came with the delivery, or download a blank Debit Note on IKEA.com.tw, and provide your order reference number, sign in the blank on the lower right corner, then post it back to the Debit Note mailing address.If your tax ID number is printed on the invoice, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamp.
  Once we receive and confirm your Debit Note(s), relevant fees will be deducted, and you will receive the remaining refund.
  
  ※ Please click here to download Debit Note.
  ※ Debit Note mailing address: No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City, 408. Please specify “IKEA Online Shopping” on the envelope.
  
  For any question, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
• 請問我取消訂單之後，何時才會將款項退還給我？

  When will I receive my refund after order cancellation?
  (1) 若該筆訂單尚未結算，我們將會為你做取消請款的動作，取消請款成功後會以 E-mail 通知你，若退款處理時程已超過當期帳單結帳日，將延至下一期帳單退款。
  (2) 若該筆訂單已經結算，我們會將款項退回你當初付款的信用卡或是 LINE Pay 中，退款成功後會以 E-mail 通知你，若退款處理時程已超過當期帳單結帳日，將延至下一期帳單退款。

  (1) If the order is not settled, we will cancel the transaction for you. Once the transaction is successfully canceled, you will be notified via e-mail. The actual chargeback time depends on the process of the credit card issuing bank. If the refund processing time has exceeded the billing date of the current bill, it will be postponed to the next bill refund.
  (2) If the order is already settled, we will issue the refund to the credit card or LINE Pay account of your payment. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank.

• ※ 換貨指的是更換相同商品(同貨號)，而非換購其他商品。
  ※ Exchange refers to exchanging for a same product (same Article Number); not redeeming for a different product.
• IKEA 線上購物是否提供鑑賞期之服務？

  Does the free return service apply to IKEA online shopping?
  透過 IKEA 線上購物消費即享有商品到貨 14 天內猶豫期的服務(猶豫期非試用期，退回之商品仍必須是全新狀態)。
  14 天猶豫期計算基準，是由消費者收到貨品的次日起，計算 14 天。
  14 天猶豫期之內申請退貨，已產生之各項服務費不予退還。
  14 天猶豫期之後，你也可在365天內，自行將商品寄回 IKEA 線上購物顧客服務中心或載回 IKEA 分店(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理，新竹取貨中心恕尚未接受退貨辦理)。
  如對商品有退貨需求，可透過 412-8869轉6或者連絡我們與我們客服人員申請退貨，我們將會通知物流公司取回商品判定，確認退貨商品完整及相關資料無誤後進行刷退，刷退當日寄發退款確認 E-mail 給你。

  IKEA online shopping offers free return within 14 days after the arrival of the goods (Please note that free return within 14 days is not a free trial, returned products must be in new condition).
  The 14-day cooling-off period is counted 14 days from the day after the customer receives the products.​
  For return services within the 14-day cooling-off period, previously charged service fees will not be refunded.
  After the 14-day cooling-off period, within 365 days, you can send the product back to IKEA Online Shopping Customer Service Center or an IKEA Store. (For orders using installment plans, price combinations, or coupons/vouchers, the products cannot be returned to IKEA Stores. Also, IKEA Pickup and Order Point in Hsinchu does not accept return applications.)
  If you need the return service for a product, please call 412-8869 #6 or contact our Customer Service co-workers for a return application. We will notify the logistics company to collect the product for return assessment. Once the returned product is proven intact and all information correct, we will issue a refund to your credit card account, and send you a refund confirmation email on the same day.
• 收到商品之後，我該如何辦理退換貨？

  How do I return or exchange a received product?
  如果你對於購買之產品不滿意，請在購物日期 365 天內至 IKEA 分店辦理退貨(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理，台北城市店-小巨蛋和新竹取貨中心恕尚未接受退貨辦理)，或聯繫 IKEA 安排專人到府取貨。

  If you are not satisfied with the product, please contact us for reverse logistics or return at IKEA stores within 365 days from date of purchase. Orders with 0% installment by credit cards, combo offers and products paid with coupons/vouchers are not allowed to be returned. Besides, IKEA Pickup and Order Point in Hsinchu is not applicable to the free return service.
• 我可以在 IKEA 網站上申請退換貨嗎？

  Can I file for a return or exchange on IKEA.com.tw?
  IKEA 線上購物目前不提供線上退換貨申請；你需連繫客服安排到府取貨。
  線上購物客服信箱：來信
  線上購物客服電話：412-8869 # 6

  Currently we do not provide online return or exchange services on IKEA.com.tw. Please contact our Customer Service co-workers for arrangements.
  Online Shopping Customer Service e-mail: click Here
  Online Shopping Customer Service hotline: 412-8869 #6
• 申請到府收貨服務，我需要負擔到府收貨的運費嗎？

  Do I have to pay for the reverse logistics fees for product retrieval?
  14 天猶豫期之內申請退貨，到府取貨費用由我方負擔（已產生之各項服務費不予退還）；
  14 天猶豫期之後才申請退貨，除已產生之服務費外，還需負擔商品運回費用，或是自行將商品寄回 IKEA 線上購物顧客服務中心。

  For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
  For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.
• 如果我訂錯商品或是對商品不滿意，請問我可以在線上直接換購其他商品嗎？

  If I ordered the wrong product, or am not satisfied with the product, can I exchange for other products online?
  目前尚未提供線上直接變更訂單內容、或是退補差額換購其它商品之服務，請見諒。

  Order alteration or product exchanges are currently unavailable online. We appreciate your understanding.
• 我要如何知道退貨的進度？

  How do I track the status of my return?
  請你來信或致電 412-8869 # 6，告知我們你的訂單編號，將會有專人幫你確認退貨的流程及進度。

  Please e-mail us (or call 412-8869 #6) and provide your order reference number. Our Customer Service co-worker will confirm the status of your return.
• 我已經將商品退貨完成，請問何時才會將貨款退還給我？

  I have returned the products. When will I receive my refunds?
  我們會將款項退回你當初付款的信用卡或是 LINE Pay 中，若退款處理時程已超過當期帳單結帳日，將延至下一期帳單退款。

  we will issue the refund to the credit card account or LINE Pay of your payment. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank. If the refund processing time has exceeded the billing date of the current bill, it will be postponed to the next bill refund.
• 我是使用線上刷卡的方式進行購買，請問退款是直接退到我的信用卡帳戶嗎？

  I paid with my credit card online. Are the credits refunded back to my credit card account?
  是的，我們會直接將款項刷退至你當初使用來付款的信用卡帳戶中。由於退款尚需作業時間，因此會佔用你的信用卡額度。實際額度返還的時程請與你的持卡銀行確認。

  Yes, we will issue a refund to the credit card account used for payment. As refund processes may take some time, your credit may be pending before the refund is settled. For the actual chargeback time, please contact your credit card issuing bank.

• 線上購物提供哪些發票選擇？

  What are my invoice options for online shopping?
  IKEA 線上購物使用電子發票，目前提供的類型有：
  (1) 個人紙本電子發票，將配送至你指定的發票地址。
  (2) 個人紙本電子發票，發票存入自然人憑證載具。
  (3) 個人紙本電子發票，發票存入手機載具。
  (4) 個人電子發票捐贈，我們將統一捐贈予「世界展望會」。
  (5) 企業紙本電子發票，需填寫企業統一編號，將配送至你指定的發票地址。

  IKEA.com.tw issues e-invoices, and the current available types include:
  (1) Printed personal e-invoice-- sent to your designated address
  (2) Personal e-invoice-- saved to your Citizen Digital Certificate carrier （Printed certificate for personal e-invoice-- the invoice is saved to your Citizen Digital Certificate carrier.）
  (3) Personal e-invoice-- saved to your cell phone carrier （Printed certificate for personal e-invoice-- the invoice is saved to your cell phone carrier.）
  (4) Donate personal e-invoice-- all e-invoices are donated to World Vision International.
  (5) Printed business entity e-invoice-- requires your tax ID number; sent to your designated address.
• 一筆訂單可以開立多張發票嗎？

  Can I request multiple invoices for one order?
  由於配合整個電子請款結帳，故一筆訂單對應一張發票，恕無法分別開立多張發票。

  Since the entire billing process is electronical; one order corresponds to one invoice, so we cannot offer multiple invoices for one order.
• 發票可否指定開立日期、更改品名或金額？

  Can I request a certain date, change of the product names or prices for my invoice?
  因訂單發票印製為系統自動作業，發票上之產品名稱將依訂購的品名和金額進行開立，恕無法指定開立特定日期、更改品名或金額。

  The invoice system is automatic, and all product names and prices will correspond to your order. Therefore, the dates, product names, and prices cannot be altered on the invoice.
• 發票可否申請換開為個人戶或企業戶發票？

  Can I change my personal invoice into a business entity invoice?
  依統一發票使用辦法規定，發票一經開立，即無法進行變更。個人戶發票無法換開為企業戶發票；企業戶發票無法換開為個人戶發票。發票一經開立，對於買方名稱及統一編號不得任意更改或應買方要求改開其他營利事業及統一編號。

  According to Rules Governing the Use of Unified Invoices, only erroneous invoices can be reissued. Personal invoices cannot be changed into a business entity invoice, and vice versa. Once an invoice is issued, the buyer’s title and tax ID number shall not be changed to another business entity or altered without authorization. Please pay extra attention when providing the information.
• 如何選擇開立企業統一發票？

  How do I choose a business entity invoice?
  請在結帳流程中的「發票類型」處，選擇企業統一發票並填寫統一編號。

  During the payment process, at “Invoice Type,” choose “business entity invoice” and provide your tax ID number.
• 發票沒有顯示抬頭，是否可以加開抬頭？

  My business entity title is not shown on the invoice. Can I add the title to my invoice?
  配合財政部新版電子發票格式，目前電子發票證明聯一律無抬頭欄位，恕無法加開抬頭，請見諒。

  According to the new e-invoice format issued by National Taxation Bureau, all e-invoices come without the title field. Please understand that no title can be added to the e-invoice.
• 收到發票，但是統一編號有錯怎麼辦？

  I received the invoice, but there’s a mistake in my tax ID number. What shall I do?
  發票一經開立，即無法進行變更。線上購物之發票若因 IKEA 原因導致發票抬頭、內容或金額錯誤，請於發票開立日的次月五日前聯繫客服人員為你安排更換發票事宜，往返快遞費用由 IKEA 承擔。若因顧客個人原因導致發票內容錯誤，我們將無法提供發票重開，煩請填寫時特別留意。

  Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your company title, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.
  （Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your tax ID number, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.）

• 請問若超過約定之運送時間，仍未收到商品時該如何處理？

  I have not received my order past the designated delivery time. What should I do?
  請來電 412-8869 # 6 將由專人為你服務。

  Please call 412-8869 #6 for our professional assistance.
• 請問我有舊家具要回收，你們有協助回收嗎？

  I want to recycle my old furniture, can you help me recycle?
  IKEA 目前沒有提供這項服務，建議你連絡住家當區清潔隊以協助清運。如需協助搬至住家樓下，則需現場收費，費用以商品大小及件數計價；若需人工搬運樓層時，將額外加收樓層費，詳情請參考舊家具搬運委託書。

  Currently IKEA Taiwan does not provide recycle services. You are advised to contact your local cleaning team for removal assistance. If you need help moving your old furniture out of the house, removal service fees will be charged on site, based on sizes and pieces of objects. If no elevator is available, extra floor-to-floor handling fees will be charged. For more details, please consult the old furniture removal authorization form. Or please visit IKEA customer service counter in-store. Our service co-workers will assist you.
• 如運抵的貨品有瑕疵或損毀，應該怎麼辦？

  If my items arrived flawed or damaged, what shall I do?
  請你在收到商品時仔細檢查貨品，如有任何瑕疵或損毀，請致電 412-8869 # 6，或來信將由專人為你服務。

  Please inspect the products carefully upon reception. In case of any flaw or damage, please call 412-8869 #6 or e-mail us for professional assistance.
• 線上訂購產品可享有「床墊 365 天試睡保證」嗎？

  Is the “Try It at Home for 365 days” mattress guarantee valid for online shopping?
  是的，線上購物同樣享有床墊 365天試睡服務。請按此查詢詳情。

  Yes, our “Try It at Home for 365 days” mattress guarantee is valid for online shopping too. Please click here for more information.
• 線上訂購產品可享有「365 天退換貨服務」嗎？

  Is the “365-day Return Service” available for online shopping?
  IKEA 線上購物提供你自購買日起 365天內退換貨之權益，但提醒你注意所退回的商品，必須保持所有商品、贈品、附件、包裝、及所有附隨文件或資料在出貨當時狀態的完整性，若有以下情形我們將取消你的退貨權限：
  
  (1) 在不影響你檢查商品情形下，你將商品包裝拆除、封條移除、吊牌拆除、貼膠移除或標籤拆除等情形。
  (2) 人為導致商品有毀損、滅失或變更者。
  (3) 依你要求所為之客製化給付。
  
  商品一經拆封及組裝則不得退貨，亦不退回組裝費用，退貨時應連同發票一併退回及簽署折讓單(登載有統一編號的客人需加蓋公司大小章或統一發票專用章)等相關法令所要求之單據；否則，本公司得拒絕接受你的退款要求。
  
  十四天鑑賞期之內申請退貨，到府取貨費用由我方負擔(已產生之各項服務費不予退還)；
  十四天鑑賞期之後申請退貨，除已產生之服務費不予退還外，
  還需負擔商品運回費用，或是自行將商品寄回 IKEA 線上購物顧客服務中心。

  IKEA online shopping provides you the rights to return or exchange products within 365 days from date of purchase. Please take notice that the returned product, gifts, parts, packaging, and all appended documents or information are intact as they arrived.
  In case of the following situations, we will cancel your rights to return products:
  
  (1) Without interfering your inspection of products, your removal of product packaging, banners, tags, tapes, or marks.
  (2) Artificial damage, diminish, or alteration.
  (3) Customized payment upon your request.
  
  Once the product is open and assembled, it is not returnable, and no Assembly service fees are refundable. All required documents such as the original invoice and a signed Debit Note* shall be returned with the product in question. Otherwise, we may refuse your request for refund.
  
  *If your invoices states your tax ID number, please also seal the Debit Note with company and legal representative stamps or tax ID stamp.
  
  For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
  For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.
• 可否於訂單付款完成後，進行商品明細之變更？

  Can I make changes to my order after finishing payment?
  線上購物付款完成後，將無法再進行訂單商品明細的變更。如需查詢，請與客服人員聯繫或登入 IKEA 官網會員進行查詢。

  After payment for online shopping, the order details cannot be changed. For inquiry, please contact our Customer Service co-worker or check it in your IKEA account.
• 線上訂單可否與已付款之門市訂單、或其他筆線上購物訂單合併運送？

  Can I combine my online order with other orders (e.g. a paid store order or other online orders) for delivery?
  線上購物目前未能提供訂單合併服務，造成不便敬請見諒。

  Order combination is currently unavailable for online shopping. We apologize for any inconvenience.
• 購買的商品缺少配件該如何處理？

  What should I do if my product arrived with missing parts?
  若你購買的商品發生缺少配件的情況，請聯繫客服人員，並提供購買資訊以確認缺失配件型號，我們將後續為你安排郵寄配件或者更換配件的服務。

  If there are parts missing in your purchased items, please contact our Customer Service co-workers and provide the purchase information to confirm the missing part details. We will arrange for part delivery or exchange services.

• 如何聯絡我們？

  How to Contact Us
  你可以來信至：onsales@ikea.com.tw或是致電線上購物客服電話：412-8869 # 6（手機請加02），我們將有專人為你處理線上購物相關問題。我們的電話客服服務時間為週一至週日 09:00~18:00，例假日照常服務。

  You can e-mail us at onsales@ikea.com.tw, or call our Online Shopping Customer Service hotline 412-8869 #6 (dial 02 first for cellphones) for professional assistance. Our holine hours are 10:00 to 21:00, Monday through Sunday, and holidays, too!

其他

Others

• IKEA 和其它家具家飾店有什麼不同？

  How is IKEA different from other furniture or home furnishing stores?
  我們相信好的家具應該有個讓人人都可以負擔得起的好價格，所以我們透過平整包裝，最有效率及最不破壞環境的製造方式來降低成本同時讓大家可以選擇透過自己組裝和運送，來省下更多的錢。
  
  不同於一般的家具家飾店，我們所有商品都歡迎你親自來試試，價格不論在店內或本網站都是公開透明，標示清楚的商品材質、產地，讓你放心選購。同時我們店內亦提供餐飲服務，非常適合帶全家人一起來逛逛!
  
  歡迎點選這裡了解更多有關 IKEA 店內服務的介紹。
   

  The IKEA Concepts starts with the idea that good furnitures should come at good prices that are affordable to all. We keep the prices friendly by packing flat and manufacturing in the most efficient, least environmental-impacting ways. At the same time, you can save even more money by choosing to carry and assemble by yourself.
  
  Unlike normal furniture and home furnishing stores, we welcome you to try on all our products. Our prices are transparent in store and online, specifying the materials and origin of our products, just so that you can shop at ease. We also provide food and beverage services in IKEA stores to make it a perfect place to bring your family.
  
  Please click here to learn more about services in IKEA stores.
   

• 什麼是產品評價機制？

  What is IKEA product Ratings and Reviews?
  「產品評價機制」是由曾經購買過該產品的顧客，針對該產品的各個面向(包含價格、品質、外觀和功能)、以及整體使用經驗給予評分與評論；該評分與評論將被顯示於 IKEA 網站產品頁上供所有用戶瀏覽，讓新的用戶可以參考該產品所獲得的整體評分以及評論，作為挑選和購買的依據。

  Ratings and Reviews is a tool that empowers customers who have purchased our products to share their opinions and insights about the products’ appearance, quality, price, function and overall usage experience. The Ratings and Reviews will be displayed on the IKEA website product information page for everyone to browsing. Other customers can gain a better understanding and based on those Ratings and Reviews for further product selection and purchase.
• 產品評價機制如何運作？

  What is product Ratings and Reviews working process?
  在顧客購買產品後的第 30 天，系統將會自動寄發一封「購物商品滿意度調查」至顧客所留存的 Email 中，顧客將可透過該 Email 針對每一項所購買的商品給予評分與評論。每一則評分都將會被顯示在 IKEA 網站產品頁中，但若評論文字包含與產品不相關或不適當的字眼以及詳細個資訊息(如姓名、電話號碼)，客服人員將會進行審查並隱藏。用戶將可以在產品頁面中，依據評分高低、時間先後以及其他用戶認為最有幫助的評價，篩選出更細節的評價進行參考。原顧客的個人與交易資料將不會被顯示出來。

  30 days after customers complete the purchase, the system will automatically send a post purchase email invitation to customers to evaluate the products they bought. Every Ratings and Reviews related to product itself will be displayed on IKEA website product information page. If the reviews include fraud, illegal wordings or personal information (like name or telephone number), our service team will moderated and hide those unappropriated comments. You can find the product reviews in the production information page, and filter by time, scores and most helpful or not. Your own personal information will not be displayed on the website.

• 如果我無法自己運送家具怎麼辦？

  What if I can’t ship the furniture myself?
  IKEA 大部份的商品都是平整包裝，你可以在商品頁面找到包裝的尺寸大小、重量等相關資訊，方便你在購買後自己搬回家，同時省下更多費用。
  
  如果你購買的是大型家具且需要運送到府的服務，我們也有提供專業的運送服務。歡迎點選這裡查詢運送服務的相關詳情。

  Most IKEA products are flat packed. You can find the package size, weight, etc. on the product page. Our products and packages are specific designed so you can easily take them home by yourself-- and save more money doing so.
  
  If you bought a large furniture and need a home delivery, we also provide professional delivery service. Please click here for more information about our delivery services.
• 我購買 IKEA 家具後，IKEA 可以提供組裝服務嗎？

  Can IKEA assemble the furnitures for me?
  為了降低產品的價格，我們將組裝服務作為額外選項。你可以透過產品附上的完整的組裝說明，自行組裝，節省成本。
  
  當然，你也可以選擇我們專業的組裝服務，為你節省時間。組裝費用為產品售價的 6.5%，其費用未達$400者，最低以 $400 計算 (廚具、沙發、沙發床、扶手椅、洗手台、窗簾訂製及燈具施工費另計)。歡迎點選這裡查詢組裝服務的相關詳情。

  To reduce the product prices, we made Assembly services optional. You can follow the comprehensive assembly instructions in the product and assemble by yourself to reduce costs.
  
  Of course, you can also choose our professional Assembly service to save you some time. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to tailor made and/or installed kitchen systems, couches, sofa beds, sinks, curtains, and lighting systems.) Please click here for further information on Assembly services.
• 我預約了 IKEA 的運送組裝服務之後，可以更改時間嗎？

  I have booked Delivery and Assembly services from IKEA. Can I change the time afterwards?
  如欲更改商品的運送日期與時間，請運送前一日 16:00 前告知 IKEA 客服中心。運送當日恕無法變更運送日期與時間。

  To change the product delivery date or time, please inform IKEA Customer Service Center no later than 16:00 on the day before the delivery. No delivery date changes can be made on the day of delivery or time.

• IKEA 企業卡是什麼？

  What is IKEA for Business Card?
  IKEA 企業卡(以下簡稱企業卡)是由 IKEA 審核並提供予有統一編號/公司行號/商號之企業或非營利事業組織之專屬會員卡。凡申請成功後的企業/公司都會核發一張企業卡，並可享有企業卡專屬優惠、服務與折扣。

  IKEA for Business Card (henceforth “Business Card”) is an IKEA-certified exclusive membership card for corporations or NPOs with a tax ID number. Once application approved, the corporation / company will receive a IKEA for Business Card and enjoy its exclusive offers, services, and discounts.
• 擁有企業卡有什麼好處？

  What are the IKEA for Business Card member benefits?
  (1) 單筆滿額免服務費
  持企業卡單筆消費 $14,000 元享免費基本運送服務，滿 $20,000 元 再享免費專人取貨服務！
  (2) 企業卡專屬回饋
  持企業卡購買家具家飾消費每滿 $20,000元，即可獲得商品抵用券 NT$1,000 元，買越多賺越多，還享不定期專屬優惠活動和大宗採購服務，讓你採購方便又省荷包！
  (3) 分期消費 0 利率
  刷指定銀行信用卡單筆消費滿 $30,000 元，即可享有 12 期分期 0 利率優惠，滿$ 20,000 元可享 6 期 0 利率！
  (4) 免費諮詢服務
  企業卡卡友獨享一小時免費設計諮詢服務，讓你聰明開創事業，把空間交給專業的 IKEA for Business

  (1) 0 Service fee for large orders
  Use IKEA for Business Card and choose IKEA for Business services, get a free picking service upon reaching NT$20,000, and basic deliveries upon reaching NT$40,000.
  
  (2) IKEA for Business Card exclusive benefits
  Buy more, save more! Enjoy various exclusive offers and business order services to save more time and money!
  
  (3) The updated business space inspiration
  Shop with IKEA for Business Card, and you may get in our annual business brochure mailing list and receive IKEA for Business member newsletters.
  
  (4) Enjoy the IKEA member discounts
  Purchase furniture and home furnishings with IKEA for Business Card, and enjoy the IKEA FAMILY member discounts! Get your favorite products at the best price, any time!
   
• 申請企業卡的資格為何？

  What are the qualifications to apply for IKEA for Business Card?
  凡有統一編號/公司行號/商號而獲政府批准營運的企業、或經由 IKEA 審核通過之非營利事業組織所授權之申請人，皆可向IKEA提出申請企業卡。

  All government-approved corporations/ companies /firms that have a tax ID number, and NPOs that passed IKEA examinations, can authorize an applicant to apply for IKEA for Business Card.
• 如何申請企業卡？

  How do I apply for IKEA for Business Card?
  申請企業卡的方式有下列兩種：
  (1)親自到店申請
  (2)上網線上申請
  
  申請流程：
  1. 請上 IKEA 企業業務網站填寫公司及申請人資料，或至最近一家 IKEA 分店企業業務專區洽服務人員協助。
  2. 請至 IKEA 各店企業業務專區並出示申請人之公司名片及身分證明證件，即可完成申請手續。
  3. 由企業業務專區服務人員完成身分認證，即可當場核發一張 IKEA 企業卡，並可立即使用企業卡優惠。

  There are two ways to apply for IKEA for Business Card:
  (1)In-store application
  (2)Online application
  
  Application procedures:
  1. Please fill out the company and applicant information on the IKEA for Business website, or contact our co-worker at the IKEA for Business point in an IKEA store near you.
  2. Please visit the IKEA for Business point in IKEA store, and present the applicant’s company business card and ID to complete the application.
  3. Once our IKEA for Business co-workers complete the verification, you will be issued an IKEA for Business Card and start enjoying all Business Card member benefits.
• 請問如何完成開卡手續並領取企業卡？

  How do I receive the IKEA for Business Card?
  請於IKEA分店下表服務時間內，攜帶申請人之公司名片及身分證明證件，至店內 IKEA 企業業務專區（高雄店請至結帳收銀台）完成開卡程序，即可當場領取企業卡。

  分店	樓層資訊	營業時間
  內湖店	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新店店	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新莊店	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  桃園店	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	週一~週日 10:00-20:00
  台中店	1 樓 IKEA 企業業務專區 台中市南屯區向上路二段 168 號	週一~週日 10:00-20:00
  高雄店	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	週一~週日 10:00~20:00

  Please bring the applicant’s company business card and personal ID to the IKEA for Business service counter in IKEA stores to activate the card and receive your IKEA for Business Card on site during our business hour.

  Store	Floor and Address	Business Hour
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	Monday to Sunday 10:00-20:00
  Taichung Store	1F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	Monday to Sunday 10:00-20:00
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	Monday to Sunday 10:00-20:00

• 該怎麼使用企業卡優惠？

  How can I enjoy IKEA for Business Card member offer?
  如想要享有企業卡優惠，請於結帳時直接出示企業卡或告知收銀人員你有已核發之 IKEA 企業卡，以及申請時登記之公司統一編號或企業卡號碼。
  
  企業卡僅適用於宜家家居家具家飾品之消費；不包括瑞典餐廳、瑞典超市、美食小站、店內之特價品區(AS-IS 區)、運費及組裝安裝費及所有「非 IKEA 品牌之商品」。

  To enjoy the IKEA for Business Card member offers, please present your IKEA for Business Card upon checkout, or inform our checkout co-workers that you have an IKEA for Business Card and provide your registered tax ID number or IKEA for Business Card number.
  
  IKEA for Business Card can be used for furniture and home furnishing purchases. IKEA for Business Card cannot be used for: IKEA restaurants, Swedish Food Market, Bistro, Sale and Clearance (As-Is Section) in store, Delivery and Assembly service fees, and all other “non-IKEA” products.
• 一間公司可以申請多少張卡？

  How many IKEA for Business Card can one company apply for?
  (1) 一間公司/企業只能申請一張 IKEA 企業卡。
  (2) 如果一間公司/企業有多位採購者，可以在結賬時告知收銀人員你有已核發之 IKEA 企業卡，以及登記之統一編號或企業卡號碼。
  (3) 若企業卡遺失或毀損時，可以至店內 IKEA 企業業務專區申請補辦新卡，舊卡則會當場失效。前兩次補辦卡片免手續費；若已經過兩次補發，第三次起，每次須酌收新台幣 50 元手續費。

  (1) One company/ corporation can apply for one IKEA for Business Card only.
  (2) If there are multiple purchasing managers in your company/ corporation, please inform our checkout co-workers that you have an IKEA for Business Card and provide your registered tax ID number or IKEA for Business Card number.
  (3) If your IKEA for Business Card is missing or damaged, please apply for a reissue at our IKEA for Business point in store, and the old card would expire immediately. The first two reissues are free of charge. From the third reissue on, a NT$50 processing fee will incur for each reissue.
• 如何修改企業卡資料？

  How can I update the information of my IKEA for Business Card?
  為了確保企業卡申請人的權益，我們鼓勵申請人允許 IKEA 以 E-mail 或簡訊通知最新活動資訊與優惠訊息。若欲更新企業卡申請資料，請上IKEA企業業務網站自行更改。

  To ensure your rights as a IKEA for Business Card member, we encourage you to allow IKEA notifications on the latest promotions and member benefits via e-mails or text messages. If you would like to update your IKEA for Business card information, please make the changes on the IKEA for BUSINESS website.
• 累積消費回饋的商品抵用券怎麼領？

  How to get coupons with accumulated consumption rewards?
  IKEA 企業卡卡友前月新增家具家飾消費每滿 NT$20,000 元，即可獲得商品抵用券 NT$1,000。IKEA 將於每月 5 日(若遇假日則順延到假期結束的第一個工作天)統一結算前月符合資格之家具家飾消費發票，以簡訊或電子郵件通知已開卡並符合活動資格之企業卡卡友，請攜帶企業卡及身分證到 IKEA 各店領取，非本人領取請協助提供負責人或聯絡人證件影本以利身分確認。當年度發放之抵用券需於次年 2 底前兌換完畢，逾期失效。

  分店	領取地點	營業時間
  內湖店	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新店店	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  新莊店	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	週一~週五 10:00-20:00、週末及國定假日 11:00-20:00
  桃園店	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	週一~週日 10:00-20:00
  台中店	1 樓 IKEA 企業業務專區 台中市南屯區向上路二段 168 號	週一~週日 10:00-20:00
  高雄店	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	週一~週日 10:00~20:00
  新竹訂購取貨中心	客服櫃台 新竹縣竹北市中正東路 98 號	週一~週日 12:00~20:00

  * IKEA台北城市店小巨蛋目前尚未開放兌換累積消費回饋商品抵用券，請至上述分店領取

  If the IKEA for Business member newly added furniture and home decoration consumption in the previous month reach the specified amount, the member can get the coupon. Please bring your business card and ID card to IKEA stores to pick it up. If you don't pick it up by yourself, please provide a photocopy of the person in charge or contact person's ID card for identity verification. This coupon must be redeemed before the end of the next year February, otherwise it will become invalid.

  Store	Location	Business Hour
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	Monday to Friday 10:00-20:00, weekends and national holidays 11:00-20:00
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	Monday to Sunday 10:00-20:00
  Taichung Store	1F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	Monday to Sunday 10:00-20:00
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	Monday to Sunday 10:00-20:00
  Xin Chu Pick-up and Order Point	Customer service counter No. 98, Zhongzheng East Road, Zhubei City, Xinchu County	Monday to Sunday 12:00-20:00

• IKEA 企業業務專區聯絡方式

  Contact IKEA for Business
  若有其他關於企業卡的疑問，請直接聯絡各店的 IKEA 企業業務專區服務人員。
  或請撥打客服專線 412-8869 (行動電話用戶請加上區域號碼 02)，選擇分店後轉分機 8 由專人為你服務
   

  分店	樓層資訊	E-mail
  內湖店	3 樓 IKEA 企業業務專區 台北市內湖區舊宗路一段 128 號	NHSbusin@ikea.com.tw
  新店店	4 樓 IKEA 企業業務專區 新北市新店區中央路 159 號 4 樓 (小碧潭捷運站捷運通道)	xdsbusin@ikea.com.tw
  新莊店	4 樓 IKEA 企業業務專區 新北市新莊區中正路 1 號	hcsbusin@ikea.com.tw
  台中店	1 樓 IKEA 企業業務專區 台中市南屯區向上路二段 168 號	tcsbusin@ikea.com.tw
  桃園店	5 樓 IKEA 企業業務專區 桃園市中壢區站前東路一段 1 號	tysbusin@ikea.com.tw
  高雄店	2 樓 IKEA 企業業務專區 高雄市中華五路 1201 號	khsbusin@ikea.com.tw

  For other inquiries regarding IKEA for Business, please contact IKEA for Business specialist in each store, or call our Customer Service hotline 412-8869 (dial 02 first for cellphones) for professional assistance. Our hotline hours are 10:00 to 21:00, Monday through Sunday.

  Store	Floor and Address	E-mail
  Neihu Store	3F IKEA for Business 3F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City.	NHSbusin@ikea.com.tw
  Xindian Store	4F IKEA for Business 4F., No.159, ZhongYang Rd., Xindian Dist., New Taipei City.	xdsbusin@ikea.com.tw
  Hsinchuang Store	4F IKEA for Business No.1, Jhong Jheng Rd., Hsinchuang Dist., New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）	hcsbusin@ikea.com.tw
  Taichung Store	1F IKEA for Business No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City	tcsbusin@ikea.com.tw
  Taoyuan Store	5F IKEA for Business No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City	tysbusin@ikea.com.tw
  Kaohsiung Store	2F IKEA for Business No.1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City	khsbusin@ikea.com.tw

• 什麼是宜家卡？

  What is IKEA FAMILY Card?
  IKEA 宜家卡是給愛 IKEA 的你所設計的專屬卡片! 人人都可申請，完全免費，而且申請只要三分鐘，即可立享卡友優惠! 歡迎點選這裡馬上登記成為卡友!

  IKEA FAMILY Card is designed for IKEA lovers like you. It is available for all, completely free, and will give you all the benefits immediately.  If you are non-R.O.C. national and do not have a R.O.C. national ID, please visit IKEA customer service counter in-store. Our service co-workers will assist you with the application process.
• 請問我要怎麼領宜家卡？

  How can I receive an IKEA FAMILY card?
  宜家卡全面數位化，不再提供實體卡片。請加入 IKEA LINE 官方帳號後串聯宜家卡，即可直接使用數位卡功能囉！請點選這裡，簡單步驟輕鬆串聯！

  Just add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately.  If you are non-R.O.C. national and do not have a R.O.C. national ID, please visit IKEA customer service counter in-store in order to use the digital cards benefits.
• 我搬家了／改電子信箱，請問可以更改我的卡友資料嗎？

  I moved / changed my e-mail address. Can I update my IKEA FAMILY membership information?
  沒問題! 你可隨時在宜家卡網站更新你的卡友資料，或親自至 IKEA 各分店內宜家卡電腦做更改。

  Of course. You can update your IKEA FAMILY membership information by e-mail us at onsales@IKEA.com.tw, or visit our stores and update it on the IKEA FAMILY kiosk computers.
• 宜家卡不見了怎麼辦？

  What if I lost my IKEA FAMILY card?
  如果你原來的卡片找不到或損毀了，沒關係，你可以直接在結帳時提供你的身分證字號進行結帳，或加入 IKEA LINE 官方帳號，並串聯宜家卡資料，即可使用數位宜家卡功能，於結帳時出示，讓購物更便利！

  If your IKEA FAMILY card is missing or damaged, it’s OK. You can visit IKEA customer service counter in-store before checkout. Or add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately.
• 宜家卡卡友如何訂閱/取消訂閱電子報？

  How should I subscribe/unsubscribe the IKEA FAMILY newsletter?
  你可隨時在宜家卡網站更新【是否願意收到 IKEA 活動訊息(包含簡訊、電子報)】設定，或親自至 IKEA 各分店內宜家卡電腦辦理。

  You can visit IKEA customer service counter in-store or update at our in-store IKEA FAMILY kiosk.

• 我要如何取得 IKEA 的年度型錄呢？

  How can I receive the IKEA annual catalog?
  由於媒體消費和顧客行為已發生變化，因此深受大家喜愛的< IKEA 型錄 >在2021年夏天起不再續刊，我們將轉仰賴更多 IKEA 數位平台，提供顧客更多居家佈置靈感。

  As media consumption and consumer behavior have changed, the beloved “IKEA Catalog” will no longer be published since summer, 2021. We will continue to inspire home solutions in renovated ways.
• 除了型錄上的商品，IKEA 還有賣其他東西嗎？

  Other than products on the catalog, does IKEA sell anything else?
  有的！過去的型錄頁數有限，所以只能展示出 IKEA 一小部分的商品。歡迎常來 IKEA 官網拜訪我們，看看更多不同設計和價格的產品。也歡迎來店內逛逛超過 8,000 種的多樣豐富商品，我們天天都有不同的居家佈置靈感等你來發掘！請點選這裡查詢各店的地址和營業時間。

  Yes! Since the past catalog has limited pages, we can only show a small part of IKEA products. Please visit IKEA.com.tw for more products of different designs and prices. You are also more than welcome to visit our stores and experience the 8,000+ IKEA products in person. There are always different home decoration ideas for your! Click here for the address and business hours of each IKEA store.

• 什麼是 IKEA App？

  What is the IKEA App?
  IKEA App 進行改版升級中，目前的 IKEA Store App已停止使用，歡迎直接在 IKEA 官網進行瀏覽。不便之處，敬請見諒！新版 IKEA App 即將在不久後推出，詳情請留意 IKEA 官網。
   

  We are working on IKEA App Upgrade. Current IKEA Store App is removed. Welcome to browse products on IKEA website. Sorry for any inconvenience caused. New IKEA App will be coming soon!

• 請問可以在哪裡購買/儲值禮物卡呢？

  Where can I buy / add value to IKEA Gift Cards?
  你可以到全台 IKEA 各分店(不含新竹訂購取貨中心)收銀櫃臺購買/儲值 IKEA 禮物卡，或洽店內收銀櫃檯服務人員。

  You can visit all IKEA stores* and buy / add value to IKEA Gift Cards at our checkout counter, or talk to our checkout co-workers for details.
  *excluding Hsinchu Pickup and Order Point
• 禮物卡儲值有金額限制嗎？

  Is there a limited range for IKEA Gift Card value adding?
  是的，每張禮物卡每次儲值最少 100 元，最多 10,000 元。但不限制儲值次數。

  Yes. You can add value from $100 to $10,000 TWD to one Card at a time. You can add value for unlimited times.
• 第一次儲值禮物卡需要押金嗎？

  Is there a deposit for the first value adding to my IKEA Gift Card?
  第一次儲值禮物卡不需要押金。

  No deposit is required for IKEA Gift Card value adding.
• 禮物卡是否可以重覆儲值？

  Can I add multiple values to my IKEA Gift Card?
  禮物卡可以重覆儲值使用。

  Yes, you can add multiple values to your IKEA Gift Card.
• 可以使用信用卡購買/儲值禮物卡嗎？

  Can I buy or add value to IKEA Gift Cards with my credit card?
  可以，我們接受現金及信用卡購買/儲值禮物卡。

  Yes, we accept cash and credit cards for IKEA Gift Card purchase and value adding.
• 禮物卡的餘額是否有保障？

  Is my IKEA Gift Card value guaranteed?
  是的，卡片餘額永久有效，並且已經依法委由台灣澳盛商業銀行提供一年期的足額履約保證。

  Yes. Your IKEA Gift Card value does not expire, and is guaranteed by ANZ Taiwan for one-year Gift Card Escrow Agreement.