常見問題 │ IKEA

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常見問題

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最常見的 6 個問題

FAQ Top 5

如果我無法自己運送家具怎麼辦?

IKEA 大部份的商品都是平整包裝，你可以在商品頁面找到包裝的尺寸大小、重量等相關資訊，方便你在購買後自己搬回家，同時省下更多費用。

如果你購買的是大型家具且需要運送到府的服務，我們也有提供專業的運送服務。歡迎點選這裡查詢運送服務的相關詳情。
我購買的商品需要退換貨，該怎麼做呢?

在 IKEA，如果你對於購買的產品不滿意，你可在 365 天內，攜帶完好的商品、原始包裝、統一發票及明細（刷卡購買者需信用卡與簽單）到 IKEA 分店退換貨。完整退換貨資訊請點選這裡。或是你也可以與IKEA客服連繫確認，請點選這裡確認各分店連絡方式。
我購買 IKEA 家具後，IKEA 可以提供組裝服務嗎?

我們的商品除了包裝平整，方便你購買後直接帶走，還有完整的組裝說明，讓你按步驟組裝。當然，你也可以選擇我們專業的組裝服務，為你節省時間。組裝費用為產品售價的 6.5%，其費用未達 $400 者，最低以 $400 計算 (廚具、洗手台及窗簾訂製施工費另計)。歡迎點選這裡查詢組裝服務的相關詳情。
如何知道我想購買的商品在 IKEA 店內有沒有貨?

IKEA官網除了有數千種不同設計和價格的 IKEA 家具家飾商品供你瀏覽。在點入商品的詳細介紹頁面後，你可以使用查詢貨況功能確認想購買商品之貨況。

不過因為貨況可能隨時變動，建議你來店之前，來電做最後確認。歡迎點選這裡確認各分店連絡方式。
如何建立我的購物清單?

只要四步驟，就能輕鬆建立專屬購物清單：
(1) 將欲購買商品【加入購物車】
(2) 點選【前往結帳】進入「我的購物車」頁面
(3) 於「選擇運送方式」選項中點選【儲存購物清單】
(4) 輸入電子郵件寄送購物清單或登入/註冊官網會員，將購物清單儲存至你的帳戶
特別提醒：以電子郵件方式寄送購物清單為一次性使用；如有未來查詢的需求，請選擇登入/註冊，將購物清單儲存至你的帳戶。
IKEA如何確保線上購物交易安全?

IKEA提供的線上購物相當安全，我們也對相關個資等資訊進行妥善的保管，請安心使用。

IKEA商品只有透過官網電子商務平台，或親臨全台店點進行選購，才可獲得完整的退換貨服務與相關保障。建議勿於其他電子商務平台、拍賣商家、代購平台、或是非IKEA賣場購買IKEA的產品，以避免遇到詐騙或假冒商家等情況，敬告顧客謹慎選擇購物管道，以確保自身權益。

What if I can’t ship the furniture by myself?

Most IKEA products are flat-packed. You can find the package size, weight, and other related information on product information pages. Our products and packages are designed for you to take them home easily, and save more money doing so.

If you purchase large items and need help, we provide professional delivery service. Please click here for more information about the delivery services.
What if I need to return or exchange my purchase?

At IKEA, if you’re not totally satisfied with your purchase, you can return or exchange it within 365 days. Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to IKEA stores. For detailed return policy, please click here.

You can also contact IKEA Customer Service Center for more details. For contact information for each store, please click here.
Does IKEA provide assembly service?

Our products are designed to be easily transported and assembled. There are comprehensive instructions for you to assemble step by step.

Of course, you can also choose our professional assembly service to save your time. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to the installment of tailor-made kitchen systems, sinks, and curtains.) Please click here for further information on assembly services.
How do I know if the product is in stock at the IKEA store?

On our website, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on Stock Check”to find out the product availability. You can also click here, enter your desired product number or product name, and see if they are available at the IKEA store.

However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store. Please click here for contact information of our stores.
How to create my shopping list?

Please follow the steps below to create your shopping list:
(1) Choose products and click “Add to cart”.
(2) Click “Begin Checkout”, enter to shopping cart page.
(3) Click “Save shopping list” under the Delivery service section.
(4) You can directly send it to you email. Or log-in/register for an IKEA account to save your shopping list.
Please note: If you have future reference of shopping list, it’s suggested to save it to your IKEA account.

產品及服務

我在 IKEA 可以買到哪些商品?

在 IKEA 你可以找到各式各樣能滿足你日常生活需求的居家用品，例如客廳的沙發、廚房的廚具到臥室的床… 還有居家佈置的抱枕、蠟燭等家飾品。歡迎點選這裡看看 IKEA 超過 8,000 種不同設計和價格的產品供你選擇。
如何知道我想購買的商品在 IKEA 店內有沒有貨?

IKEA官網上除了有數千種不同設計和價格的 IKEA 家具家飾商品供你瀏覽。在點入商品的詳細介紹頁面後，你可以使用查詢貨況功能確認想購買商品之貨況。

不過因為貨況可能隨時變動，建議你來店之前，來電做最後確認。歡迎點選這裡確認各分店連絡方式。
店內有沒有單獨銷售家具的零件?

很抱歉!目前商品的零件均無單獨販售，你可至店內的顧客關係部詢問是否有備用零件可供替代使用。
歡迎點選這裡確認各分店連絡方式，與營業時間。
IKEA 的產品品質如何? 有沒有品質保證?

IKEA 所有的產品都符合嚴格的國際品質標準和規範，並以模擬實際生活的使用狀況進行商品測試，這也就是為什麼我們可以持續用更親切的價格，提供你更多好設計及好品質的商品。因為我們對品質的信心，所以我們針對多項商品提供三到二十五年不等的保固服務。歡迎點選這裡了解更多保固的商品及保固內容。
我購買的商品需要退換貨，該怎麼做呢?

在 IKEA，如果你對於購買的產品不滿意，你可在 365 天內，攜帶完好的商品、原始包裝、統一發票及明細（刷卡購買者需信用卡與簽單）到 IKEA 分店退換貨。完整退換貨資訊請點選這裡。或是你也可以與IKEA客服連繫確認，請點選這裡確認各分店連絡方式。

Products and services

What kind of products can I buy at IKEA?

At IKEA, you can find all sorts of housing items for your needs, like couches in living room, utensils in kitchen, beds in bedroom, along with decorative items like throw pillows and candles. Please click here to view over 8,000 IKEA products with different designs and prices.
How do I know if the product is in stock at the IKEA store?

IKEA website, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on “Stock Check” to find out the product availability at the IKEA store.
However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store.
Does IKEA sell individual parts of furniture?

We are sorry but product parts currently are not sold separately. You can ask Customer Relations coworkers at our stores to see if there are spare parts.
Please click here for contact information and business hours for each IKEA store.
How is the IKEA product quality? Is there quality assurance?

All of IKEA products meet strict International Quality standards and regulations, and we test our products in simulated real life conditions. This is why we can continue offering you better designs and quality products at friendly prices. With the faith in our quality, we offer 10 to 25 year warranties on many IKEA products. To learn more about our products and warranties, please click here.
What if I need to return or exchange my purchase?

At IKEA, if you’re not totally satisfied with your purchase, you can return or exchange it within 365 days. Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to IKEA stores. For detailed return policy, please click here.

You can also contact IKEA Customer Service Center for more details. For contact information for each store, please click here.

分店資訊

IKEA 目前在台灣哪裡有分店? 營業時間是幾點呢?

IKEA 在台灣目前有六家分店 - 新店店、敦北店、新莊店、桃園店、台中店和高雄店，以及一間位於新竹的訂購取貨中心。請點選這裡查詢各店的地址和營業時間。
我可以帶寵物一起逛 IKEA 嗎?

可以，IKEA各分店賣場開放寵物入店（基於食品安全衛生考量，不開放寵物進入餐廳），為維護店內其他顧客權益及賣場清潔，請將你的寵物裝在指定尺寸的寵物箱或寵物車後再一起享受購物樂趣！請點選這裡了解更多IKEA店內服務。
我住的地方離 IKEA 很遠，可以透過傳真訂購 IKEA 的商品嗎?

我們的各分店有傳真或 E-mail 訂購服務可以接受訂購。
(1) 首先點選這裡找到離你最近的 IKEA 分店，下載傳真或 E-mail 訂購單。
(2) 接著瀏覽本網站，將你想購買的商品資訊填入傳真或 E-mail 訂購單中。
(3) 最後將訂購單傳真或 E-mail 到你選擇的 IKEA 分店，我們專業服務人員會和你聯絡。
進一步洽詢各分店的傳真訂購/E-mail 訂購資訊，請點選這裡與各分店連繫。
在 IKEA 購物，有哪些付款方式？

我們提供多樣化的付款方式，現金、信用卡(VISA、萬事達卡、JCB、美國運通卡)、Apple pay、Google pay、Samsung pay或禮物卡均有接受。另外，只要你在店內購買家具家飾，使用指定銀行信用卡，單筆滿 $30,000 享 12 期 0 利率，單筆滿 $20,000 享 6 期 0 利率，請於結帳時告知收銀人員即可使用分期付款服務。
如何使用活動優惠券(包含商品抵用券、商品滿額抵用券)？

1. 每張優惠券可折抵之金額、生效日期與失效日期皆不相同，需以當時活動辦法之公告網頁為主，使用限制亦依照活動內容規範為準，逾期無效。
2. 使用優惠券之消費一經退貨，僅退還實際所支付的金額，優惠券恕不退還。
3. 使用優惠券之消費，恕不接受退貨，如因商品瑕疵，僅限更換相同貨號商品，並請於購買日起365天內至原購買分店辦理。
4. 優惠券一經使用，不得要求退還、折現或找零，折抵金額不計入消費發票總金額，折抵金額將攤提至發票上的每個商品。
5. 單筆消費只可使用一種優惠折抵，不得與其他行銷活動、折扣商品、卡友價或員工折扣合併使用。
6. 使用優惠券後，消費金額達$20,000，方可使用分期付款。如折抵後消費金額低於$20,000，則無法使用分期付款。
7. 抵用券/優惠券適用於IKEA 宜家家居在台灣所有分店，但不包括倉庫或店內之特價品區(AS-IS區）宜家家居餐廳、瑞典食品超市、美食小站、運費及組裝安裝費及所有「非IKEA 品牌之商品」（如：所有廚房家電及人造石檯面）及線上購物。
8. 超過使用期限或未標明使用期限，經截角、塗改、仿冒或影印均視為無效。如有遺失、被竊或損毀視為無效，恕不掛失或補發。
9. IKEA保有活動變更或取消優惠券使用之權利。

Store Information

Where can I find IKEA stores in Taiwan? What are the business hours?

IKEA currently has 6 stores in Taiwan: Xindian, Taipei, Hsinchuang, Taoyuan, Taichung, and Kaohsiung. We also have an IKEA Pickup and Order Point in Hsinchu. Please click here for their addresses and business hours.
Can I bring my pet(s) to shop at IKEA stores?

We are sorry. To respect all the customers, we cannot allow pets in most IKEA stores. If you are bringing service animals (such as guide dogs), please contact our Customer Relations coworkers for assistance. Thank you! For more store information, please click here.
I live quite far from IKEA stores. Can I order IKEA products via fax?

All of our stores accept orders via fax and e-mail.
(1) First, click here to locate the nearest IKEA store from you, and download the fax / e-mail order form.
(2) Then, browse this website, find the products you want, and fill out the fax / e-mail order form with the product info.
(3) Lastly, fax or e-mail the order form to the IKEA store of your choice. Our professional coworkers will contact you for confirmation.
For further information on fax / e-mail orders at each store, please click here to contact our IKEA stores.
How can I pay at IKEA?

We offer multiple payment options. Cash, credit cards (VISA, Master, JCB, and American Express), Apple pay, Google pay, Samsung pay and IKEA gift card are accepted.
Also, for credit cards issued by designated banks, we offer 0% interest for 6 months (minimum spending of $20,000 TWD) or 12 months (minimum spending of $30,000 TWD) on in-store furniture and home furnishing purchases. Just inform the check-outs if you would like to opt for 0% instalment payment plan.

線上購物-訂購流程

決定好要購買的商品，該如何進行付款流程?

1
點擊【加入購物車】按鈕

2
點擊購物車 icon 或是【前往結帳】按鈕進行結帳

3
確認商品數量與金額，選擇運送方式，點擊【安全付款】按鈕

4
選擇登入帳戶或是使用訪客身分結帳

5
確認收件資料、運送方式、是否組裝與你的發票類型
特別提醒：記得選擇需人工搬運樓層數，如需組裝需另外收取組裝服務費用，最後記得選擇你需要的發票類型

6
檢視你的訂單，並線上付款
特別提醒：分期選項只限單筆金額超過 2 萬元

7
交易完成及訂單詳情
因近期出貨量增加，大型家具訂單將會在下單後3~5個工作日與你聯繫約配，並於下單後7~10個工作日完成送貨。商品未配達前感謝你的耐心等候，造成不便請見諒。

8
依照選取的運送方式取貨或等待貨運送達
購物前是否需要註冊網站帳戶?

你不需要註冊 IKEA 網站帳戶即可進行購物，並不會影響你購物時的相關權益。
若你選擇註冊 IKEA 網站帳戶，或使用既有帳戶登入，系統將會在你再次消費時，自動為你帶入地址等相關資訊，節省你購物的時間。
忘記網站的帳號密碼該怎麼辦?

若你忘記了你的網站登入密碼，請點擊忘記密碼提交申請。系統會重新發送一組新密碼至你登記的電子郵件信箱；登入後，系統將請你重設密碼。
官網的產品售價與 IKEA 各分店是否一致?

產品價格相同，但各分店特殊優惠將不適用於線上購物，請見諒。
如何查詢線上購物的商品庫存?

IKEA 產品頁內「查詢貨況」為各分店現存貨量的參考訊息。一般而言，在產品頁中設有「加入購物車」黃色按鍵的產品，代表該產品有庫存可於線上購買，惟實際可購買數量需在進行付款程序時，系統自動更新的實際存貨量為準。
是否可以於網站上訂購缺貨產品?

目前缺貨商品無法於線上訂購，可選擇至鄰近有貨分店購買，或等待到貨時進行線上下單。
可否在網站上查閱過去購買的歷史訂單?

若你已註冊成為官網會員，登入後可至我的帳戶頁面中的”我的訂單”查詢歷史訂單訊息。已付款之訂單明細也會以 E-mail 形式傳送至你登記的個人信箱供留存。
我可以使用 IKEA 企業卡卡友的身份，在線上進行訂購嗎?

若你為 IKEA 企業卡卡友，請在發票地址頁面填寫你的企業卡卡號共8碼；若欲申辦 IKEA 企業卡，請參考 IKEA for BUSINESS 。

(1) 企業卡卡友，單筆線上購物訂單滿 TWD$20,000，可獲得商品抵用券 $200。
(2) 企業卡卡友，單筆線上購物訂單滿 TWD$40,000 可免基本運送費，以商品抵用券替代。
(3) 該商品抵用券將於運送完成十四個工作日後以掛號寄出，可於各實體分店結帳時使用(線上購物除外)。
在IKEA網站上購物是否可使用 IKEA FAMILY (宜家卡)專屬優惠？

卡友優惠可同步於線上購物使用，請於結帳時登入帳戶(卡友首次使用需先完成線上註冊流程)，系統即會自動進行折抵，享有精選商品卡友價優惠及不定期滿額禮活動。看更多宜家卡友優惠商品
線上購物與 IKEA 全台各店的宜家卡卡友價優惠是否一致？

IKEA 全台各店可能擁有獨家的宜家卡卡友優惠，部分店內優惠商品與折扣活動不一定適用於線上購物，請以各店店內公告以及 IKEA 官網實際標示為主。
IKEA官網上標示的宜家卡優惠，於線上購物結帳過程中，並沒有顯示折扣後的金額？

IKEA 官網上標示的宜家卡卡友價商品，部分只適用於IKEA全台各店，請以各店店內公告以及IKEA官網實際標示為主。若你於線上購物結帳時商品未顯示卡友價，請洽線上購物客服協助 (電話：412-8869 # 6)(手機請加02)。
為什麼我用 Microsoft Internet Explorer 8 之瀏覽器無法正常進行線上購物?

IKEA網站目前不支援 Internet Explorer 8, 9, 10 版本；Mozilla Firefox 37 或以下版本；Google Chrome 38 或以下版本以及Apple Safari 7.0 或以下版本。

Online Shopping - the How-to Guide

I’ve decided on what to buy. How do I pay?

1
Click the “Buy Online” button

2
Click the shopping cart icon to pay

3
Confirm quantity and price, and click “Begin Checkout”

4
Fill out delivery info
Please note: remember to specify how many flights of stairs our deliver staff need to climb. If you are IKEA FAMILY or IKEA BUSINESS member, remember to write your membership card number!

5
Confirm delivery plan, optional assembly service, and your preferred invoice type.
Please note: additional fees apply to our assembly service. Don’t forget to choose the type of invoice you need!

6
Pay online
Please note: instalments are available for single order of $20,000 TWD or above.

7
Complete payment and view order details

Due to increased online orders, for furniture purchase, it will takes 3~5 business days for delivery time arrangement after your complete the order. And the items would be delivered within 7~10 days after your order placement.

8
Pick up or wait for delivery as specified
Do I need to sign up for an account before purchase?

You can shop on IKEA.com.tw without an account and still enjoy all the same rights.
If you choose to sign up for an account on IKEA.com.tw, or log in your existing account, the system will automatically load your information (e.g. address, etc.) to save your time!
What if I forget my account and password?

If you forget your password, please click forget password”to reset. We’ll send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.
Are the prices online same as store prices?

All product prices are the same, both in-store and online. Occasionally, local promotions may not apply to online shopping.
How do I check the stock availability while shopping online?

On the IKEA product pages, “Stock Check” shows stock availability at each store for your reference. In general, if there is a yellow “Add to shopping cart” button on the product page, there would be enough stock available for online shopping. However, the exact quantity available is subject to the system update at the time of your payment.
Can I place an order online on items that are out of stock?

Out of stock items cannot be ordered online right now. You can buy them at nearby stores where the items are available, or place the order when the items are restocked online.
Can I check the order history of my past purchases on IKEA.com.tw?

If you already register as website member, you can check all the history order details in “My Account” page. Also, details of order will be sent to your registered e-mail address for future references.
Can I shop online as an IKEA BUSINESS member?

If you are an IKEA BUSINESS member, please provide your 8-digit IKEA BUSINESS card number on the invoice page. If you would like to apply for IKEA BUSINESS membership, please refer to IKEA for BUSINESS for details.

(1) For a single online order of $20,000 TWD or above, IKEA BUSINESS members can receive a $200 TWD coupon.
(2) For a single online order of $40,000 TWD or above, IKEA BUSINESS members can receive coupons.
(3) The coupons will be sent as registered mail within 14 business days after product delivery, and can be used at IKEA stores upon check out (not applicable to online shopping).
Are IKEA FAMILY offers applicable to online shopping at IKEA.com.tw?

IKEA FAMILY offers are applicable to online shopping. Simply log in your account (Please register and verify your IKEA Family account when you first time use online shopping) upon check out, and the system will apply your discounts automatically. IKEA FAMILY members enjoy great offers and occasional free gifts with purchase. Look here for more IKEA FAMILY member offers!
If online IKEA FAMILY offers are same as those in store?

All IKEA store in Taiwan may have their own local IKEA FAMILY promotions, and some offers and discounts may not apply to online shopping. Please refer to in-store posts and IKEA.com.tw for details.
There is IKEA FAMILY offer on IKEA.com.tw, but the total price doesn’t reflect the discount when I check out?

Some IKEA FAMILY offers may apply to IKEA stores only. Please refer to in-store posts and IKEA.com.tw for actual details. If your online shopping prices do not reflect IKEA FAMILY offers, please contact our online shopping customer service at: 412-8869 #6 (Please dial 02 first when using mobile phone).
Why can’t I shop at IKEA.com.tw with my Microsoft Internet Explorer 8 browser?

IKEA.com.tw does not support Internet Explorer 8, 9, 10, Mozilla Firefox 37 or below, Google Chrome 38 or below, and Apple Safari 7.0 or below.

線上購物-折扣代碼

什麼是折扣代碼？

折扣代碼為IKEA線上購物專屬的折扣優惠，可用於 https://www.ikea.com.tw/zh/ 線上購買商品時，在結帳時所使用可折抵消費金額。
如何使用折扣代碼？

於IKEA線上購物結帳流程時，在步驟「檢視你的訂單」時，輸入折扣代碼，並按下「使用」後，折扣代碼之優惠方可生效。
折扣代碼有沒有使用期限？

折扣代碼之使用期限，依各行銷活動之公告規定為準，逾期失效，恕不補發。
折扣代碼有沒有數量限制？

一張訂單僅能使用一組折扣代碼；折扣代碼之發送數量與兌換數量，依各活動之公告規定為準，如達兌換數量，則無法再使用此折扣代碼。
使用折扣代碼後，是否還可以使用分期付款？

使用折扣代碼折抵後之訂單金額需達$20,000，方可使用分期付款。如折抵後訂單金額低於$20,000，則將無法使用分期付款。
實體門市是否適用線上購物折扣代碼？

折扣代碼為IKEA線上購物專屬的折扣優惠，不適用於IKEA各實體門市，亦無法兌換為現金。
使用折扣代碼後，如果想要退換貨，該怎麼做？

如需辦理退換貨時，則參照IKEA線上購物現有條款辦理。

部份退貨時，退款金額將依據使用折扣代碼的比例進行攤提。舉例說明：針對滿千折百之折扣活動，原訂單金額為$2,000，訂單內包含A商品$1,500以及B商品$500，使用折扣代碼後實際付款金額為$1,900，若顧客欲進行A商品之部份退貨，實際退款金額為$1,425；若顧客欲進行B商品之部份退貨，實際退款金額為$475，依此類推。
如果我在購買後，發現沒有輸入折扣代碼，請問我該怎麼做？

如於訂購完成後才發現未使用折扣代碼，則無法再進行修改，需重新訂購，於購物車結帳時輸入折扣代碼。
折扣代碼是否可與其他優惠合併使用？

折扣代碼僅適用於產品金額，每筆交易僅限使用一組折扣代碼，並不得與其他優惠活動如合購優惠商品、卡友價商品合併使用，折抵金額將不計入消費發票總金額。
折扣代碼是否可以折抵運費或是組裝費用？

折扣代碼僅適用於產品金額，不適用於運費和組裝費。

Online Shopping - Discount Code

What is a Discount Code?

A Discount Code is a discount exclusive to IKEA Online Shopping. Discount Codes can be used upon checkout to deduct amounts from your purchase on https://www.ikea.com.tw/zh/.
How to use discount code？

During online check out process of “review your order”, enter the discount code and click apply.
Will Discount Codes expire?

The expiration date of the Discount Code will be announced at each promotion. A Discount Code will be invalid after its expiration date and will not be reissued.
Is there a quota limit on the Discount Codes?

Each discount code can only apply to an order. Please refer to each activity announcement for the limitation of discount codes. If the redemption quantity exceeds, you can’t use the code anymore.
After using a Discount Code, can I still apply for instalment?

You can apply for instalment if your purchase is $20,000 NTD or more after the application of Discount Code. Instalment is not available for purchases less than $20,000 NTD after discount.
Can I use the Discount Codes at an IKEA store?

Discount Codes are exclusive discounts to IKEA Online Shopping. Discount Codes are not applicable to IKEA stores and cannot be redeemed for cash.
What if I need to return or exchange my purchase after using the Discount Code?

If you need to return or exchange your purchase, please follow the current rules of IKEA Online Shopping.

If you are returning or exchanging part of your purchase, the refund will be discounted in proportion. For example: with a “$100 off every $1,000” promotion, the original purchase totaled $2,000, including product A $1,500 and product B $500, and the actual payment was $1,900 with the Discount Code. If the customer returns product A, the refund will be $1,425. If the customer returns product B, the refund will be $475.
What if I forgot to use the Discount Code after my purchase?

The order cannot be changed after the checkout. Please place your order again, and use the Discount Code upon checkout.
Can I use the Discount Code with other promotions?

A Discount Code applies only to purchase totals. Each order allows one Discount Code only. A Discount Code cannot be used with other promotions, like group promos, member benefits, etc. The discounted amount will not be included in the total payment amount on the invoice.
Can I apply the Discount Code to Delivery Fees or Assembly service fees?

Discount Codes can only be applied to product prices, and not applicable to Delivery Fees and Assembly service fees.

線上購物-線上付款

決定好要購買的商品，該如何進行付款流程?

1
點擊【加入購物車】按鈕

2
點擊購物車 icon 或是【前往結帳】按鈕進行結帳

3
確認商品數量與金額，選擇運送方式，點擊【安全付款】按鈕

4
選擇登入帳戶或是使用訪客身分結帳

5
確認收件資料、運送方式、是否組裝與你的發票類型
特別提醒：記得選擇需人工搬運樓層數，如需組裝需另外收取組裝服務費用，最後記得選擇你需要的發票類型

6
檢視你的訂單，並線上付款
特別提醒：分期選項只限單筆金額超過 2 萬元

7
交易完成及訂單詳情
因近期出貨量增加，大型家具訂單將會在下單後3~5個工作日與你聯繫約配，並於下單後7~10個工作日完成送貨。商品未配達前感謝你的耐心等候，造成不便請見諒。

8
依照選取的運送方式取貨或等待貨運送達
有哪些付款方式?

你可以選擇信用卡一次付清(Visa、Master、JCB)或是分期付款。

(1) 單筆滿 $30,000，12 期 0 利率限使用花旗銀行、國泰世華信用卡。
(2) 單筆滿 $20,000，6 期 0 利率合作銀行：國泰世華、中國信託、花旗銀行、台北富邦、台新、匯豐及玉山銀行。
*注意事項：符合辦理分期付款之消費 : 恕不含瑞典食品超市、美食小站、餐廳、特價商品區 (ASIS)之消費金額。於結帳區外結帳之運送、組裝及裁縫費用亦不列入辦理分期付款之總金額相關限制條款依店內公告為準。 (3) 使用分期付款之訂單如需退貨，僅接受整筆訂單所有商品退貨，無法接受部分商品退貨。
可否使用外國卡/ Debit 卡(借記卡)進行刷卡?

只要你的卡別發卡單位是屬於 MasterCard、Visa或 JCB，不論是外國卡或 Debit 卡(借記卡)皆可使用。
線上購物是否有額度限制?

除了你個人的信用額度以外，基於安全理由，線上購物每筆交易之最高額度為新台幣 $200,000。若你的單筆刷卡金額超過新台幣 $200,000，你將無法成功完成付款，交易畫面將顯示為付款失敗；若你有超過新台幣 $200,000 以上之採購需求，請與我方客服人員聯繫 (412-8869 # 6)，客服人員將會協助你完成訂單。
線上購物可使用優惠券或禮券嗎?

我們目前只接受信用卡付款，無法使用優惠券或禮券，折扣代碼使用可點選這裡。
我的個人資料安全嗎?

對於你的個人資料，IKEA 線上購物將遵守「個人資料保護法」相關規範，依據國家法令標準進行網路安全監控作業，確保你的資料安全和隱私權不被侵犯，你亦可以參考「IKEA 隱私權保護及網站使用與購物政策」。
若付款完成後，沒有收到確認 E-mail，應該怎麼處理?

付款完成後，我們將會發送訂單確認信至你的電子信箱；如未接獲確認 E-mail，請檢查「垃圾郵件匣」。如仍無法尋獲相關 E-mail，請聯繫IKEA線上購物客服人員 (412-8869 # 6)。
我在進行付款時顯示刷卡失敗，請問該怎麼處理?

請你向持卡行確認你的信用卡額度，若額度不足，你可向持卡行要求放寬「網路單筆消費額度」。
IKEA線上購物的信用卡付款方式採3D驗證機制，若刷卡失敗，請確認以下幾點：
(1) 信用卡發卡銀行是否提供3D驗證服務。
(2) 你的信用卡的聯絡電話是否仍在使用。(你的發卡銀行會用簡訊發一次性驗證密碼到你的手機號碼)
(3) 你的手機是否可接收商業簡訊。
(4) 你的手機是否安裝過濾來電軟體或有黑名單過濾功能。
(5) 你的手機是否有足夠的儲存空間可接收簡訊。
(6) 若人在國外，請確認你的信用卡的聯絡電話可接收國際漫遊簡訊。

若3D驗證仍持續失敗，請嘗試重新開機並確認所在地訊號正常，或聯絡你的發卡銀行了解問題。

Online Shopping - Pay Online

I’ve picked out the products I want. How can I pay for them?

The images below are for reference only. Please find actual information on IKEA.com.tw.

1
Click the “Buy Online” button

2
Click the shopping cart icon to pay

3
Confirm quantity and price, and click “Begin Checkout”

4
Fill out delivery info
Please note: remember to specify how many flights of stairs our deliver staff need to climb. If you are IKEA FAMILY or IKEA BUSINESS member, remember to write your membership card number!

5
Confirm delivery plan, optional assembly service, and your preferred invoice type.
Please note: additional fees apply to our assembly service. Don’t forget to choose the type of invoice you need!

6
Pay online
Please note: instalments are available for single order of $20,000 TWD or above.

7
Complete payment and view order details

Due to increased online orders, for furniture purchase, it will takes 3~5 business days for delivery time arrangement after your complete the order. And the items would be delivered within 7~10 days after your order placement.

8
Pick up or wait for delivery as specified
What are my payment options?

You can choose to pay the full amount or in instalments with your credit card (Visa, Master or JCB.)

(1) For an order total of $30,000 TWD or more, we offer 12-month 0% instalment for Citibank and Cathay United credit cards only.
(2) For an order total of $20,000 TWD or more, we offer 6-month 0% instalment for Cathay United, China Trust, Citibank, Taipei Fubon, Taihsin, HSBC and E.Sun bank credit cards.
(3) If you used 0% instalment plan and need to return some items, you must return all items in the same order.
Can I pay with a foreign credit card or debit card?

As long as your card is Master, Visa or JCB card, you can feel free using it in IKEA.
Is there any limitation on the amount for shopping online?

Other than your own credit limit, for safety reasons, the highest amount for each online shopping order is $200,000 TWD. If your credit card payment exceeds $200,000 TWD in one single order, the transaction will not complete and you will see an error notice on the transaction page. If your order is over $200,000 TWD, please contact our Customer Service agents at 412-8869 #6 to receive further assistance.
Can I use a coupon or gift vouchers when shopping online?

We currently accept only credit card payments. Coupons and gift vouchers are not accepted for online shopping. To use a Discount Code, please click here.
Is my personal data secured?

IKEA.com.tw complies with the Computer-Processed Personal Data Protection Law. To protect your personal data and privacy from infringement, we follow the national legal standards in monitoring network security. You can also click here to view the IKEA Privacy Protection, Internet Usage, and Shopping Policies.
I have finished payment, but have not received the confirmation e-mail. What should I do?

Once the payment is completed, we would send an order confirmation to your e-mail address. If you have not received the confirmation e-mail, please check the junk mail folder. If the confirmation e-mail is still not found, please contact our online shopping customer service at: 412-8869 #6.
Transaction failed during my payment process. What should I do?

Please confirm the credit limit with your credit card issuing bank. If the credit limit is insufficient, you can ask the issuing bank to increase your credit limit for a single online payment.
We run 3D secure process during online payment, please ensure:
(1) Your credit card issuing bank provide 3D secure service.
(2) Your phone number registered for credit card remain valid (your credit card issuing bank will text message you an one-time password (OTP) for validation).
(3) Your phone accepts text message for business.
(4) Your phone doesn’t have software blocking text message.
(5) Your phone has enough storage to receive text message.
(6) You can receive text message via phone number registered for credit card if you are travelling aboard.
If 3D secure process continues to fail, restart your phone and check your Internet connectivity or contact your credit card issuing bank.

線上購物-運送與組裝服務

線上購物目前提供何種運送方式?「便利箱宅配服務」與「貨運配送服務」有什麼區別?

若你的訂單商品可以置放於 50x45x45 公分的紙箱內(< 30 公斤)，我們將提供「便利箱宅配服務」，系統將會自動計算訂單所需要的裝箱數，每箱收費 250 元；我們將會將你的商品置放於最適宜的箱子尺寸中。若你的商品無法全部安置於便利箱中，我們將為你安排「貨運配送服務」，請注意兩者的收費模式將有所差別。

若訂單商品可置放於小於 45x30x30 公分的紙箱(<10 公斤)，可於運送頁面選擇 7-ELEVEN 門市取貨不付款服務，每箱收費 59 元。

若為 7-ELEVEN、IKEA 實體門市取貨，我們將會盡速將你的訂單運送至你指定的地點，訂單發票將會隨貨提供。商品送達門市後我們將發送簡訊至你所留存的手機號碼進行通知。收到簡訊或電話後，請於 7 日內（含例假日）攜帶身分證正本（提貨者需為購買本人）至門市提領，若你未能在七天內提領，商品將會以退貨處理，退貨憑證將由 IKEA 代為處理。

針對貨運配送商品，你可以在結帳頁面中選擇需要組裝的商品，並填寫發票寄送及商品運送地址，系統將會為你計算該筆訂單的應付總金額。選用便利箱宅配、現場取貨以及超商取貨之商品無法使用組裝服務。
請問貨運及便利箱服務的費用計算方式?

請見價目表

如何選擇運送和組裝服務時間?

在一般情況下，便利箱宅配商品將在訂單完成後3個工作天內完成運送；針對加購組裝的貨運配送商品，運送廠商會有專人透過電話與你聯繫安排運送日期與時段，並在訂單完成後 7 個工作天內完成運送 (部分偏遠地區除外)。東部地區(宜蘭、花蓮、台東)貨運配送商品如遇週末或國定例假日將不進行配送，請見諒。如我們未能在訂購日起 5 個工作天內與你取得聯繫並安排送貨，我們將取消該筆訂單。

請參考以下運送時效：不適用宜蘭、花蓮、台東與部分偏遠地區；貨運配送恕不接受大於14天以後之配送安排。

運送方式	運送時效(訂單完成隔日起計算)
貨運配送(加購組裝)	3~5 個工作日 (電聯約定配送及組裝日期) 7 個工作日 (送達指定地點)
貨運配送(無需組裝)	7 個工作日 (送達指定地點)、配送當日電聯通知
便利箱宅配	3 個工作日 (送達指定地點)、配送當日電聯通知
超商取貨	5 個工作日 (送達超商)
門市/取貨中心取貨	7 個工作日 (送達門市)

是否可以更改運送日期、時段或運送地址?

欲更改運送日期、時段或運送地址，請於訂單成立後的隔日晚上六點前致電 IKEA 客服人員 412-8869 # 6；若你於上述時間後才欲取消訂單或變更運送地址、時段，你需負擔全額之運送服務費用或更改運送地址導致服務費用之差額。7-ELEVEN、IKEA 實體門市取貨，訂單完成後恕無法變更所選取貨地點。

※ 提醒你，針對貨運配送商品，訂購商品若經配送一次無法送達，且經無法聯繫超過5個工作天者，我們將與你聯繫安排退款事宜，但因運送服務屬勞務性質，運費部分將無法退還。若因送貨地址無人收貨而需重新安排送貨，顧客須負擔第二次配送的運費。
線上購物是否提供產品組裝服務?

若有需要組裝的商品，你可在訂購流程中選擇組裝服務；組裝費用以組裝商品發票金額 6.5% 計費，（沙發、沙發床、扶手椅另外計費）；其費用未達 $400 者，最低以 $400 計算。目前線上購物不提供廚具、洗手台、燈具及窗簾桿類的組裝和施工；如有需要，請聯繫鄰近分店。床墊商品不收取組裝費。組裝服務不適用於便利箱宅配、超商及現場取貨服務。你亦可點擊組裝服務查閱相關詳情。
甚麼是「家具固定上牆」服務?

為確保家居安全以免家具傾倒造成危險，如購買之家具內附有固定於牆上之安全配件，例如：部分衣櫃、書櫃、抽屜櫃貨品並選用組裝服務，我們會將該家具固定在混凝土實心牆上；若你不接受安全固定安裝，則需簽屬切結書。你亦可參考家具固定指南。
在線上購買之貨品可否於 IKEA 各門市或提貨中心自行提取呢?

目前線上購物現場取貨開放地點請見取貨地點資訊，可於結帳頁面輸入發票地址後的”運送方式”頁面做選擇。現場取貨商品將無法選擇組裝服務。
如何取消訂單?

若欲取消訂單，請於訂單成立後的隔日晚上六點前致電 IKEA 客服人員；若你於上述時間後才欲取消訂單，則需負擔全額之運送服務費用，煩請特別留意。

請使用隨貨寄送之折讓單、或於網站上下載空白折讓單，填上訂貨單號，並於右下方空白處親筆簽名後寄回至指定的地址；登載有統一編號的客人需列印兩份折讓單，加蓋公司大小章或統一發票專用章。我們會在收到折讓單確認無誤後，扣除相關費用後將剩餘的款項退還給你。

※請點此下載折讓單
※折讓單寄送地址：台中市南屯區向上路二段168號，請註明「IKEA 線上購物」收
請問我取消訂單之後，何時才會將款項退還給我?

(1) 若該筆訂單尚未結算，我們將會為你做取消請款的動作，取消請款成功後會以 E-mail 通知你，實際額度返還時間會視發卡銀行作業時程而定。
(2) 若該筆訂單已經結算，我們將會直接將應退的款項刷退至你當初用來付款的信用卡帳戶中。退款成功後會以 E-mail 通知你，一般會於下一期結算的信用卡帳單中顯示。實際退款時間將視你的發卡銀行作業時程而定。

Online Shopping - Delivery and Assembly Services

What delivery service does IKEA offer? What’s the difference between “parcel delivery” and “truck delivery”?

If your order can be placed in a box measuring 50 cm × 45 cm × 45 cm and weighing less than 30 kg, “Parcel Delivery” is available at $250 TWD per box. Our system will calculate the number of boxes needed, and your purchase will be put in the most appropriate boxes.
If your purchase cannot all fit in boxes, we will arrange customized “Truck Delivery” for you.
Please noticed that Parcel and Truck delivery services may differ in charges.

If your order can be placed in a box measuring 45 cm × 30 cm × 30 cm and weighing less than 10kg, you can pick up from 7-ELEVEN at $59 TWD per box.

For 7-ELEVEN pick up and self pick up orders, we will send your order to the store/ pick up point which you choose, along with the invoice for the order. When the order is delivered, we will send message to the phone number you specified. For pick-up at Kerry Logistics station, you will receive the phone call within 7 days. Once you receive the message or phone call, please bring your ID in person to pick up your order at the 7-ELEVEN store or pick up points within 7 days (including holidays). If you cannot pick up the order within 7 days, the order will be returned, and the returned invoice will be handled by IKEA.

For Truck Delivery services, you can choose the items that require Assembly services on the checkout page, and provide the addresses for invoice and order delivery. We will calculate the total amount for your order. Assembly services are not available for Parcel Delivery, Pick-up point and 7-ELEVEN pick-up orders.
How will I be charged for Truck and Parcel Delivery services?

Please refer to the delivery fee table.

How should I choose the time for delivery and Assembly services?

Generally, Parcel Delivery items will be delivered within 3 business days after your order placement. For Truck Delivery with Assembly items, our delivery provider will contact you via phone calls to arrange the date and time of delivery, and the items would generally be delivered within 7 days after your order placement (except certain remote areas.) Please understand that delivery to eastern Taiwan (Yilan, Hualien, Taitung) is off on weekends and national holidays. If we fail to contact you for delivery arrangements within 5 business days after your order, the order will be canceled.

Please note this timetable does not apply to Yilan, Hualien, Taitung and remote area. We don’t accept truck delivery arrangement >14 days from purchase day.

Shipping Service	Delivery Time (Calculate from order next day)
Truck Delivery With Assembly	3~5 business days, 3rd party vendor will call for appointment 7 business days, 3rd party vendor will complete the service
Truck Delivery Without Assembly	7 business days, 3rd party vendor will call on the delivery date
Parcel Delivery	3 business days, 3rd party vendor will call on the delivery date
7-Eleven pick-up	5 business days
Pick-up point/Store pick-up	7 business days

Can I change the date, time, or address for delivery?

To change the date, time, or address for delivery, please contact IKEA Customer Service at 412-8869 #6 before 6pm of the day after your order placement. If changes result in additional service fees, please make up the balance. If you would like to cancel your order after the aforementioned time, you will need to pay for the full delivery service fee. For 7-ELEVEN or self pick-up orders, the selected store cannot be changed after your order placement.

※ Please note that, for Truck Delivery orders, if the first delivery attempt failed, and our delivery provider fails to contact you for over 5 business days, we will contact you for refunds. However, since delivery is a labor service, delivery service fees will not be returned. If the delivery attempt fails because nobody was present to receive the delivery, the second delivery fee will be charged to the customer.
Is Assembly service available for online shopping?

For products that require assembly, you can choose our Assembly service during the order process. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to couches, sofa beds, and armchairs.) Assembly service is currently unavailable to kitchen systems, sinks, lights, and curtain rods in our online shopping system. If you need Assembly services for these products, please contact nearby IKEA stores.
Mattresses require no Assembly fee. Assembly service is unavailable for Parcel Delivery, 7-ELEVEN pick-up, or self pick-up orders.
You can also visit “Assembly Services” for more details.
What is the furniture Mounting service?

For your home safety, and to prevent furniture from tipping over, if your purchase includes furniture that come with mounting safety kits (e.g., some closets, shelves, drawers, etc.) and you chose our Assembly service, we will mount the said furniture onto solid concrete walls. If you do not accept this safety Mounting service, you will need to sign a waiver. You can also consult our Wall Anchoring Guide for details.
Can I pick up products I bought online at an IKEA store or pickup points by myself?

Please click here to see current available pick-up points for online orders.
You can choose pick-up point on the “Delivery Info” page after providing invoice address on payment info page. Assembly services are not available to self pick-up orders.
How do I cancel an order?

To cancel an order, please phone our IKEA Customer Service co-worker before 6pm of the day after order placement. If you would like to cancel your order after the said time, you will need to pay for the full delivery service fees. Please bear with us and bear in mind.

Please use the Debit Note that came with the delivery, or download a blank Debit Note on IKEA.com.tw, and provide your order reference number, sign in the blank on the lower right corner, then post it back to the Debit Note mailing address.
If your tax ID number is printed on the invoice, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamp.
Once we receive and confirm your Debit Note(s), relevant fees will be deducted, and you will receive the remaining refund.

※ Please click here to download Debit Note.
※ Debit Note mailing address: No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City, 408. Please specify “IKEA Online Shopping” on the envelope.
When will I receive my refund after order cancellation?

(1) If the order is not settled, we will cancel the transaction for you. Once the transaction is successfully canceled, you will be notified via e-mail. The actual chargeback time depends on the process of the credit card issuing bank.
(2) If the order is already settled, we will issue the due refund to the credit card account of your payment. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank.

線上購物-退換貨服務

※換貨指的是更換相同商品(同貨號)，而非換購其他商品。
IKEA 線上購物是否提供鑑賞期之服務?

透過 IKEA 線上購物消費即享有商品到貨 14 天內猶豫期的服務(猶豫期非試用期，退回之商品仍必須是全新狀態)。
14 天猶豫期計算基準，是由消費者收到貨品的次日起，計算 14 天。
14 天猶豫期之內申請退貨，已產生之各項服務費不予退還。
14 天猶豫期之後，你也可在365天內，自行將商品寄回 IKEA 線上購物顧客服務中心或載回 IKEA 分店(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理，新竹取貨中心恕尚未接受退貨辦理)。
如對商品有退貨需求，可透過 412-8869轉6或者連絡我們與我們客服人員申請退貨，我們將會通知物流公司取回商品判定，確認退貨商品完整及相關資料無誤後進行刷退，刷退當日寄發退款確認 E-mail 給你。
收到商品之後，我該如何辦理退換貨?

如果你對於購買之產品不滿意，請在購物日期 365 天內至 IKEA 分店辦理退貨(分期付款訂單或組合價、使用折價券商品恕尚未接受分店退貨辦理，新竹取貨中心恕尚未接受退貨辦理)，或聯繫 IKEA 安排專人到府取貨。
我可以在 IKEA 網站上申請退換貨嗎?

IKEA 線上購物目前不提供線上退換貨申請；你需連繫客服安排到府取貨。
線上購物客服信箱：來信
線上購物客服電話：412-8869 # 6
申請到府收貨服務，我需要負擔到府收貨的運費嗎?

14 天猶豫期之內申請退貨，到府取貨費用由我方負擔（已產生之各項服務費不予退還）；
14 天猶豫期之後才申請退貨，除已產生之服務費外，還需負擔商品運回費用，或是自行將商品寄回 IKEA 線上購物顧客服務中心。
如果我訂錯商品或是對商品不滿意，請問我可以在線上直接換購其他商品嗎?

目前尚未提供線上直接變更訂單內容、或是退補差額換購其它商品之服務，請見諒。
我要如何知道退貨的進度?

請你來信或致電 412-8869 # 6，告知我們你的訂單編號，將會有專人幫你確認退貨的流程及進度。
我已經將商品退貨完成，請問何時才會將貨款退還給我?

你的付款方式為信用卡線上付款，待你的退款資料齊全，我們將直接刷退至你當初使用來付款之信用卡帳戶中。退款成功後將以 E-mail 通知你，一般會於下一期信用卡帳單中顯示。實際的退款時間將視你的發卡銀行作業時程而定。
我是使用線上刷卡的方式進行購買，請問退款是直接退到我的信用卡帳戶嗎?

是的，我們會直接將款項刷退至你當初使用來付款的信用卡帳戶中。由於退款尚需作業時間，因此會佔用你的信用卡額度。實際額度返還的時程請與你的持卡銀行確認。

Online Shopping - Refund and Exchange Services

※ Exchange refers to exchanging for a same product (same Article Number); not redeeming for a different product.
Does the free return service apply to IKEA online shopping?

IKEA online shopping offers free return within 14 days after the arrival of the goods (Please note that free return within 14 days is not a free trial, returned products must be in new condition). If you need the return service within 14 days after receiving the products, please contact our Customer Service co-workers for application. We will notify our delivery provider or logistics company for return logistics. If the return criteria are fully met and all information are correct, we will issue a refund to your credit card account, and send you a refund confirmation e-mail on the same day. Currently no return is accepted at pick-up points.
For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center or IKEA stores by their own means.(Orders with 0% installment by credit cards, combo offers and products paid with coupons/vouchers are not allowed to be returned. Besides, IKEA Pickup and Order Point in Hsinchu is not applicable to the free return service.)
The 14 days of free return service is counted 14 days from the day after the customer receives the products.
How do I return or exchange a received product?

If you are not satisfied with the product, please contact us for reverse logistics or return at IKEA stores within 365 days from date of purchase. Orders with 0% installment by credit cards, combo offers and products paid with coupons/vouchers are not allowed to be returned. Besides, IKEA Pickup and Order Point in Hsinchu is not applicable to the free return service.
Can I file for a return or exchange on IKEA.com.tw?

Currently we do not provide online return or exchange services on IKEA.com.tw. Please contact our Customer Service co-workers for arrangements.
Online Shopping Customer Service e-mail: click here
Online Shopping Customer Service hotline: 412-8869 #6
Do I have to pay for the reverse logistics fees for product retrieval?

For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.
If I ordered the wrong product, or am not satisfied with the product, can I exchange for other products online?

Order alteration or product exchanges are currently unavailable online. We appreciate your understanding.
How do I track the status of my return?

Please e-mail us (or call 412-8869 #6) and provide your order reference number. Our Customer Service co-worker will confirm the status of your return.
I have returned the products. When will I receive my refunds?

Since your payment is made via credit card, once your refund information are complete, we will issue a refund to the credit card account used for payment. You will receive an e-mail when the refund is successful. Generally speaking, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of your credit card issuing bank.
I paid with my credit card online. Are the credits refunded back to my credit card account?

Yes, we will issue a refund to the credit card account used for payment. As refund processes may take some time, your credit may be pending before the refund is settled. For the actual chargeback time, please contact your credit card issuing bank.

線上購物-發票問題

線上購物提供哪些發票選擇?

IKEA 線上購物使用電子發票，目前提供的類型有：
(1) 個人紙本電子發票，將配送至你指定的發票地址。
(2) 個人紙本電子發票，發票存入自然人憑證載具。
(3) 個人紙本電子發票，發票存入手機載具。
(4) 個人電子發票捐贈，我們將統一捐贈予「世界展望會」。
(5) 企業紙本電子發票，需填寫企業統一編號，將配送至你指定的發票地址。
一筆訂單可以開立多張發票嗎?

由於配合整個電子請款結帳，故一筆訂單對應一張發票，恕無法分別開立多張發票。
發票可否指定開立日期、更改品名或金額?

因訂單發票印製為系統自動作業，發票上之產品名稱將依訂購的品名和金額進行開立，恕無法指定開立特定日期、更改品名或金額。
發票可否申請換開為個人戶或企業戶發票?

依統一發票使用辦法規定，發票一經開立，即無法進行變更。個人戶發票無法換開為企業戶發票；企業戶發票無法換開為個人戶發票。發票一經開立，對於買方名稱及統一編號不得任意更改或應買方要求改開其他營利事業及統一編號。
如何選擇開立企業統一發票?

請在結帳流程中的「發票類型」處，選擇企業統一發票並填寫統一編號。
發票沒有顯示抬頭，是否可以加開抬頭?

配合財政部新版電子發票格式，目前電子發票證明聯一律無抬頭欄位，恕無法加開抬頭，請見諒。
收到發票，但是統一編號有錯怎麼辦?

發票一經開立，即無法進行變更。線上購物之發票若因 IKEA 原因導致發票抬頭、內容或金額錯誤，請於發票開立日的次月五日前聯繫客服人員為你安排更換發票事宜，往返快遞費用由 IKEA 承擔。若因顧客個人原因導致發票內容錯誤，我們將無法提供發票重開，煩請填寫時特別留意。

Online Shopping - Invoice Information

What are my invoice options for online shopping?

IKEA.com.tw issues e-invoices, and the current available types include:
(1) Printed personal e-invoice-- sent to your designated address
(2) Personal e-invoice-- saved to your Citizen Digital Certificate carrier （Printed certificate for personal e-invoice-- the invoice is saved to your Citizen Digital Certificate carrier.）
(3) Personal e-invoice-- saved to your cell phone carrier （Printed certificate for personal e-invoice-- the invoice is saved to your cell phone carrier.）
(4) Donate personal e-invoice-- all e-invoices are donated to World Vision International.
(5) Printed business entity e-invoice-- requires your tax ID number; sent to your designated address.
Can I request multiple invoices for one order?

Since the entire billing process is electronical; one order corresponds to one invoice, so we cannot offer multiple invoices for one order.
Can I request a certain date, change of the product names or prices for my invoice?

The invoice system is automatic, and all product names and prices will correspond to your order. Therefore, the dates, product names, and prices cannot be altered on the invoice.
Can I change my personal invoice into a business entity invoice?

According to Rules Governing the Use of Unified Invoices, only erroneous invoices can be reissued. Personal invoices cannot be changed into a business entity invoice, and vice versa. Once an invoice is issued, the buyer’s title and tax ID number shall not be changed to another business entity or altered without authorization. Please pay extra attention when providing the information.
How do I choose a business entity invoice?

During the payment process, at “Invoice Type,” choose “business entity invoice” and provide your tax ID number.
My business entity title is not shown on the invoice. Can I add the title to my invoice?

According to the new e-invoice format issued by National Taxation Bureau, all e-invoices come without the title field. Please understand that no title can be added to the e-invoice.
I received the invoice, but there’s a mistake in my tax ID number. What shall I do?

Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your company title, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.
（Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your tax ID number, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.）

線上購物-售後服務

請問若超過約定之運送時間，仍未收到商品時該如何處理?

請來電 412-8869 # 6 將由專人為你服務。
請問我有舊家具要回收，你們有協助回收嗎?

IKEA 目前沒有提供這項服務，建議你連絡住家當區清潔隊以協助清運。如需協助搬至住家樓下，則需現場收費，費用以商品大小及件數計價；若需人工搬運樓層時，將額外加收樓層費，詳情請參考舊家具搬運委託書。
如運抵的貨品有瑕疵或損毀，應該怎麼辦?

請你在收到商品時仔細檢查貨品，如有任何瑕疵或損毀，請致電 412-8869 # 6，或來信將由專人為你服務。
線上訂購產品可享有「床墊 365 天試睡保證」嗎?

是的，線上購物同樣享有床墊 365天試睡服務。請按此查詢詳情。
線上訂購產品可享有「365 天退換貨服務」嗎?

IKEA 線上購物提供你自購買日起 365天內退換貨之權益，但提醒你注意所退回的商品，必須保持所有商品、贈品、附件、包裝、及所有附隨文件或資料在出貨當時狀態的完整性，若有以下情形我們將取消你的退貨權限：

(1) 在不影響你檢查商品情形下，你將商品包裝拆除、封條移除、吊牌拆除、貼膠移除或標籤拆除等情形。
(2) 人為導致商品有毀損、滅失或變更者。
(3) 依你要求所為之客製化給付。

商品一經拆封及組裝則不得退貨，亦不退回組裝費用，退貨時應連同發票一併退回及簽署折讓單(登載有統一編號的客人需加蓋公司大小章或統一發票專用章)等相關法令所要求之單據；否則，本公司得拒絕接受你的退款要求。

十四天鑑賞期之內申請退貨，到府取貨費用由我方負擔(已產生之各項服務費不予退還)；
十四天鑑賞期之後申請退貨，除已產生之服務費不予退還外，
還需負擔商品運回費用，或是自行將商品寄回 IKEA 線上購物顧客服務中心。
可否於訂單付款完成後，進行商品明細之變更?

線上購物付款完成後，將無法再進行訂單商品明細的變更。如需查詢，請與客服人員聯繫或登入IKEA官網會員進行查詢。
線上訂單可否與已付款之門市訂單、或其他筆線上購物訂單合併運送?

線上購物目前未能提供訂單合併服務，造成不便敬請見諒。
購買的商品缺少配件該如何處理?

若你購買的商品發生缺少配件的情況，請聯繫客服人員，並提供購買資訊以確認缺失配件型號，我們將後續為你安排郵寄配件或者更換配件的服務。

Online Shopping - After-Sales Service

I have not received my order past the designated delivery time. What should I do?

Please call 412-8869 #6 for our professional assistance.
I want to recycle my old furniture, can you help me recycle?

Currently IKEA Taiwan does not provide recycle services. You are advised to contact your local cleaning team for removal assistance. If you need help moving your old furniture out of the house, removal service fees will be charged on site, based on sizes and pieces of objects. If no elevator is available, extra floor-to-floor handling fees will be charged. For more details, please consult the old furniture removal authorization form.
If my items arrived flawed or damaged, what shall I do?

Please inspect the products carefully upon reception. In case of any flaw or damage, please call 412-8869 #6 or e-mail us for professional assistance.
Is the “Try It at Home for 365 days” mattress guarantee valid for online shopping?

Yes, our “Try It at Home for 365 days” mattress guarantee is valid for online shopping, too! Please click here for more information.
Is the “365-day Return Service” available for online shopping?

IKEA online shopping provides you the rights to return or exchange products within 365 days from date of purchase. Please take notice that the returned product, gifts, parts, packaging, and all appended documents or information are intact as they arrived.
In case of the following situations, we will cancel your rights to return products:

(1) Without interfering your inspection of products, your removal of product packaging, banners, tags, tapes, or marks.
(2) Artificial damage, diminish, or alteration.
(3) Customized payment upon your request.

Once the product is open and assembled, it is not returnable, and no Assembly service fees are refundable. All required documents such as the original invoice and a signed Debit Note* shall be returned with the product in question. Otherwise, we may refuse your request for refund.

*If your invoices states your tax ID number, please also seal the Debit Note with company and legal representative stamps or tax ID stamp.

For free returns within 14 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 14-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.
Can I make changes to my order after finishing payment?

After payment for online shopping, the order details cannot be changed. For inquiry, please contact our Customer Service co-worker or check it in your IKEA account.
Can I combine my online order with other orders (e.g. a paid store order or other online orders) for delivery?

Order combination is currently unavailable for online shopping. We apologize for any inconvenience.
What should I do if my product arrived with missing parts?

If there are parts missing in your purchased items, please contact our Customer Service co-workers and provide the purchase information to confirm the missing part details. We will arrange for part delivery or exchange services.

聯絡我們

你可以來信
或是致電線上購物客服電話：412-8869 # 6（手機請加02），我們將有專人為你處理線上購物相關問題。
我們的電話客服服務時間為週一至週日 09:00~18:00，例假日照常服務。

Contact Us

You can e-mail us
or call our Online Shopping Customer Service hotline 412-8869 #6 (cell phone users please dial 02 beforehand,) for professional assistance.
Our hotline hours are 10:00 to 18:00, Monday through Sunday, and holidays, too!

產品評價機制

什麼是產品評價機制?

「產品評價機制」是由曾經購買過該產品的顧客，針對該產品的各個面向(包含價格、品質、外觀和功能)、以及整體使用經驗給予評分與評論；該評分與評論將被顯示於IKEA網站產品頁上供所有用戶瀏覽，讓新的用戶可以參考該產品所獲得的整體評分以及評論，作為挑選和購買的依據。
產品評價機制如何運作?

在顧客購買產品後的第7天（線上購物顧客為購買後第14天），系統將會自動寄發一封「購物商品滿意度調查」至顧客所留存的Email中，顧客將可透過該Email針對每一項所購買的商品給予評分與評論。每一則評分都將會被顯示在IKEA網站產品頁中，但若評論文字包含與產品不相關或不適當的字眼以及詳細個資訊息(如姓名、電話號碼)，客服人員將會進行審查並隱藏。用戶將可以在產品頁面中，依據評分高低、時間先後以及其他用戶認為最有幫助的評價，篩選出更細節的評價進行參考。原顧客的個人與交易資料將不會被顯示出來。

Product Ratings and Reviews

What is IKEA product Ratings and Reviews?

Ratings and Reviews is a tool that empowers customers who have purchased our products to share their opinions and insights about the products’ appearance, quality, price, function and overall usage experience. The Ratings and Reviews will be displayed on the IKEA website product information page for everyone to browsing. Other customers can gain a better understanding and based on those Ratings and Reviews for further product selection and purchase.
What is product Ratings and Reviews working process?

7 days after customers complete the purchase (for online shopping customers, it’s 14 days after purchase), the system will automatically send a post purchase email invitation to customers to evaluate the products they bought. Every Ratings and Reviews related to product itself will be displayed on IKEA website product information page. If the reviews include fraud, illegal wordings or personal information (like name or telephone number), our service team will moderated and hide those unappropriated comments. You can find the product reviews in the production information page, and filter by time, scores and most helpful or not. Your own personal information will not be displayed on the website.

運送及組裝服務

如果我無法自己運送家具怎麼辦?

IKEA 大部份的商品都是平整包裝，你可以在商品頁面找到包裝的尺寸大小、重量等相關資訊，方便你在購買後自己搬回家，同時省下更多費用。

如果你購買的是大型家具且需要運送到府的服務，我們也有提供專業的運送服務。歡迎點選這裡查詢運送服務的相關詳情。
我購買 IKEA 家具後，IKEA 可以提供組裝服務嗎?

為了降低產品的價格，我們將組裝服務作為額外選項。你可以透過產品附上的完整的組裝說明，自行組裝，節省成本。

當然，你也可以選擇我們專業的組裝服務，為你節省時間。組裝費用為產品售價的 6.5%，其費用未達$400者，最低以 $400 計算 (廚具、沙發、沙發床、扶手椅、洗手台、窗簾訂製及燈具施工費另計)。歡迎點選這裡查詢組裝服務的相關詳情。
我預約了 IKEA 的運送組裝服務之後，可以更改時間嗎?

如欲更改商品的運送日期與時間，請運送前一日 16:00 前告知 IKEA 客服中心。運送當日恕無法變更運送日期與時間。

Delivery and Assembly Services

What if I can’t ship the furniture myself?

Most IKEA products are flat packed. You can find the package size, weight, etc. on the product page. Our products and packages are specific designed so you can easily take them home by yourself-- and save more money doing so.

If you bought a large furniture and need a home delivery, we also provide professional delivery service. Please click here for more information about our delivery services.
Can IKEA assemble the furnitures for me?

To reduce the product prices, we made Assembly services optional. You can follow the comprehensive assembly instructions in the product and assemble by yourself to reduce costs.

Of course, you can also choose our professional Assembly service to save you some time. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to tailor made and/or installed kitchen systems, couches, sofa beds, sinks, curtains, and lighting systems.) Please click here for further information on Assembly services.
I have booked Delivery and Assembly services from IKEA. Can I change the time afterwards?

To change the product delivery date or time, please inform IKEA Customer Service Center no later than 16:00 on the day before the delivery. No delivery date changes can be made on the day of delivery or time.

IKEA 企業卡/室內設計規劃服務

IKEA 企業卡是什麼？

IKEA 企業卡(以下簡稱企業卡)是由 IKEA 審核並提供予有統一編號/公司行號/商號之企業或非營利事業組織之專屬會員卡。凡申請成功後的企業/公司都會核發一張企業卡，並可享有企業卡專屬優惠、服務與折扣。
擁有企業卡有什麼好處？

(1) 單筆滿額免服務費
持企業卡使用 IKEA企業業務專區服務，單筆消費滿 $20,000 即享免費專人取貨服務，滿$40,000再享基本運送服務免費！
(2) 企業卡專屬回饋
買越多省越多，享不定期專屬優惠活動和專業採購服務，讓你採購方便又省荷包！
(3) 掌握最新商用佈置靈感
持企業卡消費，就有機會優先列入年度企業專刊寄送名單及收到企業卡電子報
(4) 共享 IKEA FAMILY 卡友價
持企業卡購買家具家飾，同享宜家卡卡友價優惠，讓你隨時都可以最優惠的價格買到最愛的商品
申請企業卡的資格為何?

凡有統一編號/公司行號/商號而獲政府批准營運的企業、或經由IKEA審核通過之非營利事業組織所授權之申請人，皆可向IKEA提出申請企業卡。
如何申請企業卡？

申請企業卡的方式有下列兩種：
(1)親自到店申請
(2)上網線上申請

申請流程：
1. 請上IKEA企業業務網站填寫公司及申請人資料，或至最近一家 IKEA分店企業業務專區洽服務人員協助。
2. 請至 IKEA各店企業業務專區並出示申請人之公司名片及身分證明證件，即可完成申請手續。
3. 由企業業務專區服務人員完成身分認證，即可當場核發一張 IKEA企業卡，並可立即使用企業卡優惠。

請問如何完成開卡手續並領取企業卡？

請於 IKEA 各分店營業時間內(週一~週日 10:00~22:00)，攜帶申請人之公司名片及身分證明證件，至店內IKEA企業業務專區完成開卡程序，即可當場領取企業卡。

分店	樓層資訊
敦北店	B2 IKEA 企業業務專區台北市松山區敦化北路 100 號 B1(微風百貨)
新店店	4 樓 IKEA 企業業務專區新北市新店區中央路159號4樓 (小碧潭捷運站捷運通道)
新莊店	4 樓 IKEA 企業業務專區新北市新莊區中正路 1 號
台中店	1 樓 IKEA 企業業務專區台中市南屯區向上路二段 168 號
桃園店	5樓 IKEA 企業業務專區桃園市中壢區站前東路一段1號
高雄店	3 樓 IKEA 企業業務專區高雄市中華五路 1201 號

該怎麼使用企業卡優惠？

如想要享有企業卡優惠，請於結帳時直接出示企業卡或告知收銀人員你有已核發之 IKEA 企業卡，以及申請時登記之公司統一編號或企業卡號碼。

企業卡僅適用於宜家家居家具家飾品之消費；不包括瑞典餐廳、瑞典超市、美食小站、店內之特價品區(AS-IS 區)、運費及組裝安裝費及所有「非 IKEA 品牌之商品」。
一間公司可以申請多少張卡？

(1) 一間公司/企業只能申請一張 IKEA 企業卡。
(2) 如果一間公司/企業有多位採購者，可以在結賬時告知收銀人員你有已核發之 IKEA 企業卡，以及登記之統一編號或企業卡號碼。
(3) 若企業卡遺失或毀損時，可以至店內 IKEA企業業務專區申請補辦新卡，舊卡則會當場失效。前兩次補辦卡片免手續費；若已經過兩次補發，第三次起，每次須酌收新台幣 50 元手續費。
如何修改企業卡資料？

為了確保企業卡申請人的權益，我們鼓勵申請人允許 IKEA 以 E-mail 或簡訊通知最新活動資訊與優惠訊息。若欲更新企業卡申請資料，請上IKEA企業業務網站自行更改。

IKEA企業業務專區聯絡方式

若有其他關於企業卡的疑問，請直接聯絡各店的 IKEA企業業務專區服務人員。
或請撥打客服專線 412-8869 (行動電話用戶請加上區域號碼 02)，選擇分店後轉分機 24 由專人為你服務

分店	樓層資訊
敦北店	B2 IKEA 企業業務專區台北市松山區敦化北路 100 號 B1(微風百貨)
新店店	4 樓 IKEA 企業業務專區新北市新店區中央路159號4樓 (小碧潭捷運站捷運通道)
新莊店	4 樓 IKEA 企業業務專區新北市新莊區中正路 1 號
台中店	1 樓 IKEA 企業業務專區台中市南屯區向上路二段 168 號
桃園店	5樓 IKEA 企業業務專區桃園市中壢區站前東路一段1號
高雄店	3 樓 IKEA 企業業務專區高雄市中華五路 1201 號

IKEA BUSINESS CARD / Interior Planning Service

What is IKEA BUSINESS card?

IKEA BUSINESS card (henceforth “BUSINESS card”) is an IKEA-certified exclusive membership card for corporations or NPOs with a tax ID number. Once application approved, the corporation / company will receive a BUSINESS card and enjoy its exclusive offers, services, and discounts.
What are the BUSINESS card benefits?

(1) 0 Service fee for large orders
Use IKEA BUSINESS card and choose IKEA for BUSINESS services, get a free Collection service for orders over $20,000 TWD, and a free basic Delivery service for orders over $40,000 TWD.

(2) BUSINESS card exclusive benefits
Buy more, save more! Enjoy various exclusive offers and business order services to save more time and money!

(3) Latest business interior design ideas
Shop with BUSINESS card, and you may get in our annual business catalog mailing list and receive BUSINESS card newsletters.

(4) Share the IKEA FAMILY member discounts
Purchase furnitures and home furnishings with BUSINESS card, and enjoy the IKEA FAMILY member discounts! Get your favourite products at the best price, any time!
What are the qualifications to apply for BUSINESS card?

All government-approved corporations/ companies /firms that have a tax ID number, and NPOs that passed IKEA examinations, can authorize an applicant to apply for IKEA BUSINESS card.
How do I apply for BUSINESS card?

There are two ways to apply for BUSINESS card:
(1)In-store application
(2)Online application

Application procedures:
1. Please fill out the company and applicant information on the IKEA for BUSINESS website, or contact our co-worker at the IKEA for BUSINESS meeting point in an IKEA store near you.
2. Please visit the IKEA for BUSINESS meeting point in an IKEA store, and present the applicant’s company card and ID to complete the application.
3. Once our IKEA for BUSINESS co-workers complete the ID verification, you will be issued an IKEA BUSINESS card to start enjoying all the benefits!

How do I activate the card and receive a BUSINESS card?

Please bring the applicant’s company card and ID to the IKEA for BUSINESS meeting point in an IKEA store to activate the card and receive your BUSINESS card on site. Our business hours are 10:00 to 22:00 Monday through Sunday.

Store	Floor and Address
Taipei City	IKEA for BUSINESS: B2 No.100, Tun Hwa N. Road, Taipei (Breeze NanJing) （No.100, Dunhua N. Road, Songshan Dist., Taipei City (Breeze NanJing)）
Xindian	IKEA for BUSINESS: 4F 4F., No.159, ZhongYang Rd., Xindian District, New Taipei City
Hsinchuang (New Taipei City)	IKEA for BUSINESS: 4F No.1, Jhong Jheng Rd., Hsinchuang, New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）
Taichung	IKEA for BUSINESS: 1F No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung （No.168, Sec. 2, Xiangshang Road, Nantun Dist., Taichung City）
Taoyuan City	IKEA for Business: 5F No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City
Kaohsiung City	IKEA for BUSINESS: 3F No.1201, Zhonghua 5th Rd., Kaohsiung （No.1201, Zhonghua 5th Road, Qianzhen Dist., Kaohsiung City）

How should I use the BUSINESS card discounts?

To use the BUSINESS card discounts, please present your BUSINESS card upon checkout, or inform our checkout co-workers that you have an IKEA BUSINESS card and provide your registered tax ID number or BUSINESS card number.

BUSINESS cards can be used for furniture and home furnishing purchases. BUSINESS cards cannot be used for: IKEA restaurants, Swedish Food Market, Bistro, Sale and Clearance (As-Is Section) in store, Delivery and Assembly service fees, and all other “non-IKEA” products.
How many BUSINESS cards can a company apply for?

(1) One company/ corporation can apply for one IKEA BUSINESS card only.
(2) If there are multiple purchasing managers in your company/ corporation, please inform our checkout co-workers that you have an IKEA BUSINESS card and provide your registered tax ID number or BUSINESS card number.
(3) If your BUSINESS card is missing or damaged, please apply for a reissue at our IKEA BUSINESS meeting point in store, and the old card would expire immediately. The first two reissues are free of charge. From the third reissue on, a $50 TWD processing fee will incur for each reissue.
How do I update the information of my BUSINESS card?

To ensure your rights as a BUSINESS card applicant, we encourage you to allow IKEA notifications on the latest promotions and discounts via e-mails or text messages. If you would like to update your BUSINESS card information, please make the changes on the IKEA for BUSINESS website.

Contact our IKEA for BUSINESS meeting point

For other inquiries regarding BUSINESS cards, please contact our IKEA BUSINESS co-workers in each store, or call our Customer Service hotline 412-8869 (cell phone users please dial 02 beforehand,) choose the store, and then dial 24 for professional assistance.

Store	Floor and Address
Taipei City	IKEA for BUSINESS: B2 No.100, Tun Hwa N. Road, Taipei (Breeze NanJing) （No.100, Dunhua N. Road, Songshan Dist., Taipei City (Breeze NanJing)）
Xindian	IKEA for BUSINESS: 4F 4F., No.159, ZhongYang Rd., Xindian District, New Taipei City
Hsinchuang (New Taipei City)	IKEA for BUSINESS: 4F No.1, Jhong Jheng Rd., Hsinchuang, New Taipei City （No.1, Zhongzheng Road, Xinzhuang Dist., New Taipei City）
Taichung	IKEA for BUSINESS: 1F No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung （No.168, Sec. 2, Xiangshang Road, Nantun Dist., Taichung City）
Taoyuan City	IKEA for Business: 5F No. 1, Sec. 1, Gaotiezhanqian E. Rd., Zhongli Dist., Taoyuan City
Kaohsiung City	IKEA for BUSINESS: 3F No.1201, Zhonghua 5th Rd., Kaohsiung （No.1201, Zhonghua 5th Road, Qianzhen Dist., Kaohsiung City）

認識 IKEA

IKEA 和其它家具家飾店有什麼不同?

我們相信好的家具應該有個讓人人都可以負擔得起的好價格，所以我們透過平整包裝，最有效率及最不破壞環境的製造方式來降低成本同時讓大家可以選擇透過自己組裝和運送，來省下更多的錢。

不同於一般的家具家飾店，我們所有商品都歡迎你親自來試試，價格不論在店內或本網站都是公開透明，標示清楚的商品材質、產地，讓你放心選購。同時我們店內亦提供餐飲服務，非常適合帶全家人一起來逛逛!

歡迎點選這裡了解更多有關 IKEA 店內服務的介紹。

The IKEA Concept

How is IKEA different from other furniture or home furnishing stores?

The IKEA Concepts starts with the idea that good furnitures should come at good prices that are affordable to all. We keep the prices friendly by packing flat and manufacturing in the most efficient, least environmental-impacting ways. At the same time, you can save even more money by choosing to carry and assemble by yourself!

Unlike normal furniture and home furnishing stores, we welcome you to try on all our products. Our prices are transparent in store and online, specifying the materials and origin of our products, just so that you can shop at ease. We also provide food and beverage services in IKEA stores to make it a perfect place to bring your family!

Please click here to learn more about services in IKEA stores.

宜家卡

什麼是宜家卡?

IKEA 宜家卡是給愛 IKEA 的你所設計的專屬卡片! 人人都可申請，完全免費，而且申請只要三分鐘，即可立享卡友優惠! 歡迎點選這裡馬上登記成為卡友!
請問我要怎麼領宜家卡?

宜家卡全面數位化，不再提供實體卡片。請加入 IKEA LINE 官方帳號後串聯宜家卡，即可直接使用數位卡功能囉！請點選這裡，簡單步驟輕鬆串聯！
我搬家了／改電子信箱，請問可以更改我的卡友資料嗎?

沒問題! 你可隨時在宜家卡網站更新你的卡友資料，或親自至IKEA各分店內宜家卡電腦做更改。
我是宜家卡卡友，是否就會收到IKEA型錄?

宜家卡卡友只要於每年的 5 月 16 日至次年度 4 月 30 日之前，憑宜家卡消費家具家飾就會被優先列入次年度型錄寄送名單，所以消費時別忘記要出示宜家卡喔!
宜家卡不見了怎麼辦?

如果你原來的卡片找不到或損毀了，沒關係，你可以直接在結帳時提供你的身分證字號進行結帳，或加入IKEA LINE官方帳號，並串聯宜家卡資料，即可使用數位宜家卡功能，於結帳時出示，讓購物更便利！
宜家卡卡友如何訂閱/取消訂閱電子報；或是收到我們的型錄?

你可隨時在宜家卡網站更新【是否願意收到 IKEA 活動訊息(包含型錄、簡訊、電子報)】設定，或親自至 IKEA 各分店內宜家卡電腦辦理。

IKEA FAMILY Card

What is IKEA FAMILY Card?

IKEA FAMILY Card is designed for IKEA lovers like you! It is available for all, completely free, only takes 3 minutes to apply, and will give you all the benefits immediately. Please click here to become IKEA FAMILY member now!
How can I receive an IKEA FAMILY card?

Just add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately! Please click here for simple binding steps!
I moved / changed my e-mail address. Can I update my IKEA FAMILY membership information?

Of course! You can update your IKEA FAMILY membership information on IKEA.com.tw at any time, or visit our stores and update it on the IKEA FAMILY kiosk computers.
Does being an IKEA FAMILY member mean that I will receive the IKEA catalog?

Between 16th of May and 30th of next April, just purchase furniture or home furnishings with your IKEA FAMILY card, you will be put on our priority mailing list for next year’s catalog! So don’t forget to shop with your IKEA FAMILY card!
What if I lost my IKEA FAMILY card?

If your IKEA FAMILY card is missing or damaged, it’s OK. You can just provide your ID number upon checkout. Or add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately!
How should I subscribe/unsubscribe the IKEA FAMILY newsletter or catalogs?

You can update your preferences for receiving IKEA notifications (catalog, text message, newsletter) on IKEA.com.tw at any time, or update at our in-store IKEA FAMILY kiosk.

IKEA 型錄

我要如何取得 IKEA 的年度型錄呢?

IKEA 的年度型錄是免費的。
如果你是宜家卡卡友，只要於每年的 4 月 30 日之前，憑宜家卡消費家具家飾，就會被優先列入年度型錄寄送名單!

此外，我們在每年的 8~9 月間開始在分店附近的部份地區發送型錄。由於型錄印製的數量有限，無法涵蓋所有地區，如果你沒有收到型錄，歡迎你來店免費索取。請點選這裡查詢各店的地址和營業時間。
是否有電子版的 IKEA 的年度產品型錄?

有的! 歡迎大家線上瀏覽我們的電子型錄或下載至你的電腦上。此外，也歡迎大家隨時可以來瀏覽我們的網站，這裡有更多的居家佈置靈感，和更完整的商品資訊，及隨時更新的優惠訊息!
除了型錄上的商品，IKEA還有賣其他的東西嗎?

有的! 因為型錄頁數有限，所以型錄上只能展示出 IKEA 一小部分的商品。歡迎常來 IKEA 網站拜訪我們，看看更多不同設計和價格的產品。也歡迎來店內逛逛超過 8,000 種的多樣豐富商品，我們天天都有不同的居家佈置靈感等你來發掘! 請點選這裡查詢各店的地址和營業時間。

IKEA catalog

How can I receive the IKEA annual catalog?

IKEA catalogue is free.
If you are IKEA family members, as long as you make purchase before April 30th with IKEA family card, you shall be on the first-tier mailing list.

Also, we will deliver catalogue to areas near our stores in every August to September. Because of the limited of catalogue, it won’t cover the whole area. If you have not receive catalogue, welcome to contact store service desk to ask one for free. Please click here to check store address and business hours.
Is there a digital IKEA annual catalogue?

Yes! You can view our catalog online, or download it to your computer. Also, you can visit our website at any time, for more home decoration ideas, complete product information, and the latest offers!
Other than products on the catalog, does IKEA sell anything else?

Yes! Since our catalog has limited pages, we can only show a small part of IKEA products. Please visit IKEA.com.tw for more products of different designs and prices. You are also more than welcome to visit our stores and experience the 8,000+ IKEA products in person. There are always different home decoration ideas for your! Click here for the address and business hours of each IKEA store.

IKEA 網站

在這網站裡面看到的產品，都可以在店內找到嗎?

網站提供超過千項不同設計和價格的 IKEA 家具家飾商品供你瀏覽。你可透過貨況查詢功能了解你喜歡的商品在店內的貨況。由於貨況為即時變動，建議來店前，請來電做最後確認。歡迎點選這裡查詢各店的聯絡辦法和營業時間。
如何註冊成為IKEA官網會員?

原宜家卡/企業卡卡友

(1) 點選IKEA官網右上角的【登入/註冊/購物清單】。
(2) 輸入身分證號(企業卡請輸入統一編號)與電子郵件後按送出。
(3) 符合卡友資格者將會收到會員認證信，開啟信件，按下認證連結，設定密碼。
(4) 密碼設定完成後，即可使用已認證的電子郵件與自行設定的密碼登入使用。

非宜家卡/企業卡卡友

(1) 先至宜家卡/IKEA企業業務網站申請成為卡友
(2) 點選IKEA官網右上角的【登入/註冊/購物清單】。
(3) 輸入身分證號(企業卡請輸入統一編號)與電子郵件後按送出。
(4) 符合卡友資格者將會收到會員認證信，開啟信件，按下認證連結，設定密碼。
(5) 密碼設定完成後，即可使用已認證的電子郵件與自行設定的密碼登入使用。
為什麼要登入/註冊IKEA官網會員?

為了提供更完整的使用體驗，IKEA官網升級改版後，以宜家卡或企業卡卡友帳號登入/註冊成為會員。綁定卡友身分和官網會員帳號後，僅需使用一個電子郵件以及自行設定的密碼，即可享有以下好處：

1. 建立及儲存我的最愛清單
2. 建立及儲存購物清單
3. 線上購物享有精選商品卡友價
4. 可查詢線上購物的歷史購買訂單
5. 儲存常用地址，線上購物結帳更快速
如何建立我的購物清單?

只要四步驟，就能輕鬆建立專屬購物清單：
(1) 將欲購買商品【加入購物車】
(2) 點選【前往結帳】進入「我的購物車」頁面
(3) 於「選擇運送方式」選項中點選【儲存購物清單】
(4) 輸入電子郵件寄送購物清單或登入/註冊官網會員，將購物清單儲存至你的帳戶
特別提醒：以電子郵件方式寄送購物清單為一次性使用；如有未來查詢的需求，請選擇登入/註冊，將購物清單儲存至你的帳戶。
忘記 IKEA 網站帳戶密碼怎麼辦?

沒問題。當你忘記密碼時，你可重新透過系統重新設定，並會立即透過 E-mail 寄發新密碼給你！

IKEA.com.tw

Can I find any product on this website in an IKEA store?

IKEA.com.tw offers you thousands of IKEA furniture and home furnishing products of various designs and prices. You can click on “Stock Check” to find out the product availability in IKEA stores. Since product availability may fluctuate any time, please phone us for final confirmation before coming to the store. Please click here for contact information and business hours of each store.
How can I have an IKEA account?

If you are existing IKEA FAMILY member or IKEA for BUSINESS member

(1) Click “log-in/register”.
(2) Key in you ID (IKEA for BUSINESS member, please key in your tax ID number) and your email.
(3) You will receive a verification email. Click the link in the mail and set your password.
(4) After setting your password, you can log-in your IKEA account with verified email and password.

If you are not an IKEA FAMILY member or IKEA for BUSINESS member

(1) Become an IKEA FAMILY member or IKEA for BUSINESS member
(2) Click “log-in/register”.
(3) Key in you ID (IKEA for BUSINESS member, please key in your tax ID number) and your email.
(4) You will receive a verification email. Click the link in the mail and set your password.
(5) After setting your password, you can log-in your IKEA account with verified email and password.
Why should I register for an account on IKEA.com.tw?

To provide more complete user journey, you should log in or register for an IKEA account with IKEA FAMILY or IKEA for BUSINESS member ID at the upgraded IKEA website. After bind your member ID with IKEA account, you can:

1. Create and save “your favorite”
2. Create and save “your shopping list”
3. Enjoy IKEA FAMILY member offer
4. Check your online shopping order history
5. Save your address, make your online shopping easier
How to create my shopping list?

Please follow the steps below to create your shopping list:
1. Choose products and click “Add to cart”.
2. Click “Begin Checkout”, enter to shopping cart page.
3. Click “Save shopping list” under the Delivery service section.
4. You can directly send it to you email. Or log-in/register for an IKEA account to save your shopping list.
Please note: If you have future reference of shopping list, it’s suggested to save it to your IKEA account.
What if I forgot my IKEA account password?

No worries! If you forgot your password, just reset the password, and you will receive an email with a new password immediately!

IKEA App

什麼是 IKEA App？

IKEA App進行改版升級中，目前的IKEA Store App已停止使用，歡迎直接在IKEA官網進行瀏覽。不便之處，敬請見諒！新版IKEA App即將在不久後推出，詳情請留意IKEA官網。

IKEA App

What is the IKEA App?

We are working on IKEA App Upgrade. Current IKEA Store App is removed. Welcome to browse products on IKEA website. Sorry for any inconvenience caused. New IKEA App will be coming soon!

禮物卡

請問可以在哪裡購買/儲值禮物卡呢?

你可以到全台 IKEA 各分店(不含新竹訂購取貨中心)收銀櫃臺購買/儲值IKEA禮物卡，或洽店內收銀櫃檯服務人員。
禮物卡儲值有金額限制嗎?

是的，每張禮物卡每次儲值最少 100 元，最多 10,000 元。但不限制儲值次數。
第一次儲值禮物卡需要押金嗎?

第一次儲值禮物卡不需要押金。
禮物卡是否可以重覆儲值?

禮物卡可以重覆儲值使用。
可以使用信用卡購買/儲值禮物卡嗎?

可以，我們接受現金及信用卡購買/儲值禮物卡。
禮物卡的餘額是否有保障?

是的，卡片餘額永久有效，並且已經依法委由台灣澳盛商業銀行提供一年期的足額履約保證。

IKEA Gift Card

Where can I buy / add value to IKEA Gift Cards?

You can visit all IKEA stores* and buy / add value to IKEA Gift Cards at our checkout counter, or talk to our checkout co-workers for details.
*excluding Hsinchu Pickup and Order Point
Is there a limited range for IKEA Gift Card value adding?

Yes. You can add value from $100 to $10,000 TWD to one Card at a time. You can add value for unlimited times.
Is there a deposit for the first value adding to my IKEA Gift Card?

No deposit is required for IKEA Gift Card value adding.
Can I add multiple values to my IKEA Gift Card?

Yes, you can add multiple values to your IKEA Gift Card.
Can I buy or add value to IKEA Gift Cards with my credit card?

Yes, we accept cash and credit cards for IKEA Gift Card purchase and value adding.
Is my IKEA Gift Card value guaranteed?

Yes. Your IKEA Gift Card value does not expire, and is guaranteed by ANZ Taiwan for one-year Gift Card Escrow Agreement.