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Product Guarantees

Product guarantees

What is a product guarantee?

All IKEA products with guarantees are tested to ensure that they are in compliance with IKEA’s strictest quality and durability standards, as well as capable of meeting the day to day challenges of domestic use. Coverage details for each product guarantee can be found in the product’s detailed information.

Product guarantees: Durations and conditions
Each product guarantee is marked with coverage duration. Our guarantees start on the day of purchase. If a product is resold or given away by the original owner, the guarantee becomes invalid. When making a claim, please visit the store where the product was originally purchased, and the customer will need to bring the original invoice and the stamped guarantee card for claim validation. Please keep the original invoice and the stamped guarantee card in case of guarantee claim.

What will IKEA do to provide the guarantee service?
IKEA will examine the product and decide if it is covered under the guarantee. If considered covered, IKEA will either repair the defective product or replace it with the same or a comparable product.

If it is covered by the guarantee, IKEA will pay the costs of repairs and spare parts, provided that the product is accessible for repair without special expenditure (see remark 1).

If it is not covered by the guarantee, but you still want IKEA to repair the product, we will charge you the costs of repairs, spare parts and other incurred costs. Product guarantee does not apply to any repair work not authorised by IKEA. Replaced parts become the property of IKEA.

If the product is no longer sold by IKEA, IKEA will provide an appropriate replacement. If the replacement is with higher value, IKEA will charge you the difference. Product guarantee service is only applicable within the borders of Taiwan. If the replacement is covered by the guarantee, the guarantee start day is on the original product purchase date. IKEA reserves the right to accept or deny the replacement claim and the right to decide appropriate replacement at its sole discretion.

*Remark 1: The definition of the special expenditure is in accordance with each IKEA store’s regulation.

Product manual and care instructions
Please be kindly reminded that in order to enjoy the full guarantee coverage, please follow the user manual and care instructions provided with the product. You can also find your product manual and care instructions in the IKEA stores or on our website: www.IKEA.com.tw

Product guarantee legal rights
All guarantee legal rights shall be governed by the laws of the R.O.C. and applicable rules and regulations.

The product cannot be guaranteed under the following conditions
• This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
• This guarantee does not apply if the product has been placed outdoors or in a humid environment.
• The guarantee does not apply to damage caused by dismantling, moving or repairing the product by yourself.
• This guarantee does not apply to damage caused by natural disasters or accidents.
• This guarantee does not apply to products purchased in the showroom and special offer area (AS-IS).
• The quality assurance only covers the original purchaser, and the rights and interests are not transferable.
• IKEA reserves the right to amend this quality assurance terms and conditions.
• Those who cannot show proof of purchase, such as invoice.
• Other faults or damages attributable to the purchaser.

How to keep the guarantees information? 
IKEA Family card member: 
Please register relevant information on the “Product Guarantee” page of the 
IKEA family kiosk in the store (please remember to show your IKEA family identity 
when you checkout). 
Non-IKEA Family card member: 
Please take and save a photo of the invoice (including the certificate and details)

How to reach us if you need assistance
Contact your local IKEA store. You will find the address and phone number in the IKEA website at IKEA.com.tw
 

3-year guarantee

Bathroom accessories
The guarantee is valid for 3 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal indoor domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers:
  • BROGRUND and VOXNAN series: Head showers, hand showers, shower hoses, riser rails and shower shelves.
  • VALLAMOSSE series: Hand showers, shower hoses and riser rails.
  • LILLREVET series: Hand showers and shower hoses.
  • KOLSJÖN series: Shower hoses.
Download guarantee booklet
3-year-product-guarantee

3-year guarantee

Gaming desk series:UPPSPEL、UTESPELARE、FREDDE and HUVUDSPELARE
The guarantee is valid for 3 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee applies to domestic use only and covers defects in material and workmanship in UPPSPEL gaming desk, UTESPELARE gaming desk, FREDDE gaming desk and HUVUDSPELARE gaming desk. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

Download guarantee booklet
3-year-product-guarantee

3-year guarantee

Gaming chair series: STYRSPEL、GRUPPSPEL、MATCHSPEL、UTESPELARE and HUVUDSPELARE
The guarantee is valid for 3 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee applies to domestic use and covers defects in material and workmanship in STYRSPEL gaming chair, GRUPPSPEL gaming chair, MATCHSPEL gaming chair, UTESPELARE gaming chair, HUVUDSPELARE gaming chair.

This guarantee covers defects in material and workmanship in the following parts of the chair:
  • The structural frame
  • Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism. This guarantee is to the benefit of the original purchaser of the product. It is not transferable.

Download guarantee booklet
10-year-product-guarantee

10-year guarantee

IKEA mattresses
Bed base and slats series are covered under a 10-year guarantee.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers:
  • Structural manufacturing defects relating to the springs in spring mattress and foam core in foam mattress.

This guarantee does not cover:
  • VADSO, FOLDEREID, AGOTNES mattresses, sofa-bed mattresses, children’s mattresses, cot mattresses, and all mattress pads.
Download guarantee
 


Solutions of those who bought the mattress before 2022/1/1
If you purchase IKEA matteress with this gaurantee, over 10 years from the date of the sales invoice:
• IKEA Taiwan will offer a rebate amount, which is based on a fixed percentage of the purchase price of the mattress at the first purchase. No credit will be given to any service charges. The customer can only use the rebate amount to purchase another mattress from IKEA TW within the specified period. If the customer chooses a more expensive mattress, the customer shall pay the difference. If the customer chooses a cheaper mattress, the balance will be forfeited.
• The guarantee period of the replacement mattress shall be the balance of the 25 years from the date of the first purchase.
• The mattress under guarantee must be returned to IKEA TW at the time of exchange or refund.
• IKEA TW will arrange for free collection services for the old mattress whilst the Customer shall pay for the delivery services for the new mattress at the prevailing rate provided that the collection address is the same as the delivery address and the collection service is rendered at the same time as the delivery. IKEA TW shall impose such rates of charges and conditions of delivery as it deems fit from time to time.
• The rebate shall be calculated as follows:
 
No. of years from the date of the sales invoice Rate of rebate at the purchase price of the first purchased mattress
10-15 years 50%
16-20 years 35%
21-25 years 20%

Example: A customer purchased a mattress with this Guarantee at $5,000 on Aug 1, 2007. If a manufacturing defect is found in 2023 (i.e. 16 years later), $1,750 (i.e. $5,000 x 35%) will be rebated to the customer for purchasing a new mattress at IKEA TW.
10-year-product-guarantee
PAX/KOMPLEMENT wardrobe systems
The guarantee is valid for 10 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers: Frames, door panels and hinges, dividing shelves, dividers and shelf inserts, sliding door and rail sets, KOMPLEMENT interior organizers, and KOMPLEMENT sliding door soft closing devices.

This guarantee doesn not cover: Other products that are not mentioned in the above list, for example:
  • KOMPLEMENT dividers for pull-out tray
  • KOMPLEMENT jewelry inserts for pull-out tray
  • KOMPLEMENT inserts with compartments for pull-out tray
  • KOMPLEMENT storage boxes
  • KOMPLEMENT drawer mats
Download guarantee
10-year-product-guarantee
Sofas/Sofa-beds/Armchairs/Footstools
The guarantee is valid for 10 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers: Defects in material and workmanship in frames and seat and back cushions when used with the intended frames.

This guarantee doesn not cover:
  • Fabric covers
  • Leather covers
  • POÄNG cushions
  • Seating furniture made of rattan, bamboo, or other natural fibers
  • Some recliners
  • Pouffes
  • Headrests

Download guarantee
10-year-product-guarantee
BESTÅ storage system / TV benches
The guarantee is valid for 10 years.。
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers: BESTÅ storage system / TV benches, including frames, assembly accessories, door panels, drawers, drawer inserts and various shelves.
This guarantee does not cover: BESTÅ interior organizers: storage boxes, dividers for drawers, drawer mats and similar accessories.

Download guarantee
10-year-product-guarantee
GODMORGON and ENHET Bathroom series、bathroom mixer taps
All IKEA bathroom mixer taps are covered with a 10-year guarantee.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee does not cover: Mixer taps’ aerators, and damages caused by using said products in a corrosive environment.

Download guarantee
10-year-product-guarantee
IKEA desks, tables and storage series: BEKANT, IDÅSEN, GALANT, RODULF, TOMMARYD, TROTTEN and HÄLLAN
The guarantee is valid for 10 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, RODULF desk, TOMMARYD table, TROTTEN series, and HÄLLAN cabinets from the date of purchase at IKEA.

The following products are not covered under the guarantee:
  • BEKANT screens
  • ROTHULT smart lock
  • ELLOVEN notice board
Download guarantee
10-year-product-guarantee
IKEA work chair series: MULLFJÄLLET, MARKUS, LÅNGFJÄLL, HATTEFJÄLL, ALEFJÄLL, JÄRVFJÄLLET, TROLLBERGET, LIDKULLEN, FLINTAN and FJÄLLBERGET
The guarantee is valid for 10 years.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

The guarantee covers defects in material and workmanship on the following parts of thework chair:
  • The structural frame
  • Moving parts
Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism.

Download guarantee
10-year-product-guarantee
ENHET kitchen system series、Kitchen taps, sinks, and laminate worktops
IKEA offers 10-year guarantees for all ENHET system kitchen series, kitchen taps, sinks, laminate worktops, except for FYNDIG, KNOXHULT and LILLTRÄSK series.
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee does not cover: FYNDIG sinks, LILLTRÄSK worktps, KNOXHULT kitchen cabinets, any damages caused by using the products in a corrosive environment, and all solid wood or veneer worktops.

Download guarantee
10-year-product-guarantee
BROR Storage system guarantee
IKEA will provide 10-year Guarantee to BROR Storage system.
The guarantee covers defects in materials, workmanship and function on all main parts in the BROR storage system from the date of purchase at IKEA.

The following products are not covered under the guarantee:

• BROR trolley
• BROR work bench
• BROR work bench with drawers
• BROR cabinet
• BROR drawer
• BROR hook for post
• BROR shelf divider
• BROR tool holder


Download guarantee
25-year-product-guarantee
METOD and ENHET kitchen system
Products listed below in METOD kitchen system are covered under a 25-year guarantee. And, IKEA offers 10-year guarantees for ENHET kitchen series, Kitchen mixer taps, UTRUSTA wire baskets, TORNVIKEN and VADHOLMA open cabinets。Moreover, IKEA offers 2-year guarantee for TILLREDA appliances
The guarantee starts on the day of purchase. The original invoice is required as proof of purchase.
This guarantee is applicable for normal domestic use, provided that our care instructions and user instructions are followed.

This guarantee covers: METOD Cabinet frames (except for TUTEMO, VADHOLMA and TORNVIKEN), Fronts, UTRUSTA hinges, MAXIMERA fully-extending drawers, EXCEPTIONELL fully-extending push-to-open drawers, UTRUSTA shelves of tempered glass and melamine, Legs and plinths, Cover panels, Deco strips/mouldings, Worktops (except LILLTRÄSK series), Sinks (except FYNDIG sinks), LILLVIKEN water trap/strainer.

This guarantee does not cover: Door knobs, handles, solid wood and veneer worktop series, LILLTRÄSK worktops, FYNDIG sinks and other products that are not mentioned in the above list (The after-sales services of kitchen appliances are provided by local suppliers and are not covered under this guarantee.

We offer a 10-year guarantee for all ENHET system kitchen series, kitchen taps, UTRUSTA wire basket, TUTEMO, TORNVIKEN and VADHOLMA open cabinets.

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