Product Guarantees

All IKEA products with guarantees are tested to ensure that they are in compliance with IKEA’s strictest quality and durability standards, as well as capable of meeting the day to day challenges of domestic use. Coverage details for each product guarantee can be found in the product’s detailed information.

Each product guarantee is marked with coverage duration. Our guarantees start on the day of purchase. If a product is resold or given away by the original owner, the guarantee becomes invalid. When making a claim, please visit the store where the product was originally purchased, and the customer will need to bring the original invoice and the stamped guarantee card for claim validation. Please keep the original invoice and the stamped guarantee card in case of guarantee claim.

IKEA will examine the product and decide if it is covered under the guarantee. If considered covered, IKEA will either repair the defective product or replace it with the same or a comparable product.

If it is covered by the guarantee, IKEA will pay the costs of repairs and spare parts, provided that the product is accessible for repair without special expenditure (see remark 1).

If it is not covered by the guarantee, but you still want IKEA to repair the product, we will charge you the costs of repairs, spare parts and other incurred costs. Product guarantee does not apply to any repair work not authorised by IKEA. Replaced parts become the property of IKEA. If the product is no longer sold by IKEA, IKEA will provide an appropriate replacement. If the replacement is with higher value, IKEA will charge you the difference. Product guarantee service is only applicable within the borders of Taiwan. If the replacement is covered by the guarantee, the guarantee start day is on the original product purchase date. IKEA reserves the right to accept or deny the replacement claim and the right to decide appropriate replacement at its sole discretion.

*Note: If any additional fees are required, our customer service representatives will inspect the items, discuss options with the customer, and provide clear explanations of the charges.

Please be kindly reminded that in order to enjoy the full guarantee coverage, please follow the user manual and care instructions provided with the product. You can also find your product manual and care instructions in the IKEA stores or on our website: www.IKEA.com.tw

All guarantee legal rights shall be governed by the laws of the R.O.C. and applicable rules and regulations.

• This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or cleaning products.
• This guarantee does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents.
• This guarantee does not apply if the product has been placed outdoors or in a humid environment.
• The guarantee does not apply to damage caused by dismantling, moving or repairing the product by yourself. • This guarantee does not apply to damage caused by natural disasters or accidents.
• This guarantee does not apply to products purchased in the showroom and special offer area (AS-IS).
• The quality assurance only covers the original purchaser, and the rights and interests are not transferable.
• IKEA reserves the right to amend this quality assurance terms and conditions.
• Those who cannot show proof of purchase, such as invoice.
• Other faults or damages attributable to the purchaser.

IKEA Family card member:
Please register relevant information on the “Product Guarantee” page of the IKEA family kiosk in the store (please remember to show your IKEA family identity when you checkout).
Non-IKEA Family card member:
Please take and save a photo of the invoice (including the certificate and details)

You can email us at iservice@ikea.com.tw or call us at 02-412-8869 to provide your original purchase proof and receive warranty service.