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Delivery service fee and options

Delivery-service-fee-and-options
Once the online order process is completed, you only need to decide the date and time, and we can send your furniture to your home or office, and not just by the door! You just need to name a room and location, and we will take care of the rest!
 

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Pick Up Service is a good choice! ❯

Delivery-service

Delivery fee from IKEA stores

Delivery service Area A Area B (Hualien and Taitung)
Item price Delivery fee Delivery fee
$1,500 and less $350
$150
$3,700
$3,500 / order
$1,501~3,000 $490
$290
$3,001~6,000 $790
$590
$6,001~12,000 $990
$790
$12,001 and above $1,190
$990

Delivery areas
 
Area A
Taipei City New Taipei City Keelung City Taoyuan City Hsinchu City Hsinchu County Taichung City Kaohsiung City Miaoli County Changhua County Nantou County Yunlin County Chiayi City Chiayi County Tainan City Pingtung County Yilan County
Area B
Hualien County Taitung County

Small changes makes great difference!

IKEA is committed to creating less waste, we will delivery Home furnishing accessory by the circular box for home delivery and store pick up order to reduce disposable packaging material and comply with sustainable solution for our planet.

Terms and conditions of delivery service


1.Specific delivery time slots (09:00-13:00 / 13:00-17:00 / 17:00-21:00) are available for certain districts in Area A. For remote areas, orders will be delivered between 09:00 and 17:00. If you need your goods delivered by a specific time, we will arrange a special car for you with an additional fee. Our service provider will deliver the goods within the time slot according to the route arrangement and have the goods signed by the recipients. Assembly service will be carried out after the delivery of the goods. Courier drivers will call customers before their arrival, so please make sure your phone can receive calls. If they fail to reach you by phone, all your items will be sent back to the distribution centre. Your order will be regarded as cancelled and no redelivery will be arranged in this case. Please settle your refund at the store where you purchased the products, but we will not be able to refund the delivery fee.​

2.The products will be placed in the designated destination. No service for repositioning existing furniture will be provided. Please make sure that there is enough space to assemble the furniture.​​

3.For buildings without lifts, there will be an additional charge of $75 per floor, up to 6 floors. Prior notice is required if there are staircases inside duplex apartments, basements or atriums. A flight of 6-17 steps shall be counted as one floor.

4.Prior notice is required if the distance between the nearest possible unloading point and the delivery address exceeds 50m. An extra fee will be charged at $75 per every 50 m onwards.​​

5.The delivery service is not available for living plants, custom curtains, trimmed curtains and food products.​​

6.A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.​
​​
7.Please measure up for a furniture delivery before placing an order for a large furniture item such as a sofa, ensuring that it fits through the lifts, stairs, hallways, doors and corridors, etc. The delivery fee will not be refunded if the product cannot be moved in. Please visit IKEA.com.tw or contact IKEA co-workers for package measurement details​​

8.The delivery fees of As-Is products and assembled display products are charged differently. Please visit our customer service counter for more information. Service details and charging fees are subject to the on-site announcement of each store.​​

9.On the day of delivery, drivers will contact customers by phone within the chosen time slot, subjecting to the delivery routes. Please make sure that your phone is able to receive calls to avoid a second delivery fee. Extra charges will apply for specific delivery time requests.​​

10.We do not provide furniture recycling service, but only offer to move the furniture to the downstairs of your residence with on-site charges based on the size and number of items. If additional manpower is required to move the furniture to upper floors, an additional floor fee will be charged.​​

11.If you need to return or exchange items, please refer to the instructions on the back of the IKEA invoice and contact the IKEA online shopping customer service center. Please download a blank allowance form on the website, fill in the order number, and sign it in the lower left corner before sending it to the designated address. If you are a company with a unified business number, please print two copies of the allowance form and stamp them with the company's official seal or unified invoice special seal. After receiving the allowance form and confirming that there are no errors, we will deduct the relevant fees and refund the remaining amount to you.​​

12.Please double-check the quantity of the returned items with the courier. Once you have signed, you agree that the returned items will be handled by IKEA on your behalf.​​​

13. In the event of a typhoon or other uncontrollable factors, in order to ensure the safety of goods and delivery personnel, we will proactively adjust the potentially affected delivery dates (by a few days before or after), which may result in the inability to deliver the goods as originally scheduled. IKEA will notify you of any changes in advance via SMS. We apologize for any inconvenience caused and kindly ask for your understanding.


1.The products will be placed in the designated destination. No service for repositioning existing furniture will be provided. Please make sure that there is enough space to assemble the furniture.

2.For buildings without lifts, there will be an additional charge of $75 per floor, up to 6 floors. Prior notice is required if there are staircases inside duplex apartments, basements or atriums. A flight of 6-17 steps shall be counted as one floor.​

3.Prior notice is required if the distance between the nearest possible unloading point and the delivery address exceeds 50m. An extra fee will be charged at $75 per every 50 m onwards.​

4.The delivery service is not available for living plants, custom curtains, trimmed curtains and food products.

5.A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.​

6.Please measure up for a furniture delivery before placing an order for a large furniture item such as a sofa, ensuring that it fits through the lifts, stairs, hallways, doors and corridors, etc. The delivery fee will not be refunded if the product cannot be moved in. Please visit IKEA.com.tw or contact IKEA co-workers for package measurement details.​

7.For home safety, any furniture with wall-mounted accessories with a height of more than 75 cm, or with a height of more than 60 cm for children’s furniture, must be anchored to the wall, which is a paid service. Otherwise, please sign the consent form on-site.​

8.The cost of drilling holes on the wall is $30 per hole (to be collected by the vendor on-site). The number of holes to be drilled will follow the assembly instructions and is limited to non-tiled cement walls in spaces other than kitchens and bathrooms. Please confirm in advance the wall material and internal pipelines to ensure that drilling is feasible. If the product needs to be returned due to the inability to drill holes in the wall material, the shipping fee cannot be refunded and a return shipping fee will be charged.​

9.On the day of delivery, drivers will contact customers by phone within the chosen time slot, subjecting to the delivery routes. Please make sure that your phone is able to receive calls to avoid a second delivery fee. Extra charges will apply for specific delivery time requests.​

10.We do not provide furniture recycling service, but only offer to move the furniture to the downstairs of your residence with on-site charges based on the size and number of items. If additional manpower is required to move the furniture to upper floors, an additional floor fee will be charged.​

11.If you need to return or exchange items, please refer to the instructions on the back of the IKEA invoice and contact the IKEA online shopping customer service center. Please download a blank allowance form on the website, fill in the order number, and sign it in the lower left corner before sending it to the designated address. If you are a company with a unified business number, please print two copies of the allowance form and stamp them with the company's official seal or unified invoice special seal. After receiving the allowance form and confirming that there are no errors, we will deduct the relevant fees and refund the remaining amount to you.​

12.Please double-check the quantity of the returned items with the courier. Once you have signed, you agree that the returned items will be handled by IKEA on your behalf.​

13. In the event of a typhoon or other uncontrollable factors, in order to ensure the safety of goods and delivery personnel, we will proactively adjust the potentially affected delivery dates (by a few days before or after), which may result in the inability to deliver the goods as originally scheduled. IKEA will notify you of any changes in advance via SMS. We apologize for any inconvenience caused and kindly ask for your understanding.

Parcel delivery service (online orders: $150 pre-box)

 
  1. We offer parcel delivery service if your items can be packed in a 50 x 45 x 45 cm parcel (less than 20 kg),$150 per box for online orders. Products will be delivered within 5 working days.
  2. If your ordered items are larger than the above two options, we will arrange delivery service for you. Please note that service fee varies.
  3. Assembly service does not apply to the parcel delivery, 7-ELEVEN, FamilyMart and collection point pick-up services.
  4. The “store free pick-up promotion” cannot be used in conjunction with any other online promotions. IKEA reserves the right to vary or interpret the terms and conditions of the promotion.
Parcel-delivery-service

Delivery zones and prices of As-Is products

Delivery zones
 
Store A Zone B Zone
Nei Hu Store, Xin Dian Store, Hsin Chuang Store Taipei city/ New Taipei city Keelung/ Taoyuan/ Yilan
Tao Yuan Store Taoyuan city Keelung/ Taipei city/ New Taipei city/ Hsinchu
Tai Chung Store Taichung city/ Changhua city Miaoli/ Changhua/ Yunlin/ Nantou/ Dongshi/ Heping/ Xinshe
Kao Hsiung Store Nanzi/ Renwu/ Zuoying/ Gushan/ Niaosong/ Sanmin/ Fengshan/ Qianzhen/ Xiaogang/ Daliao/ Linyuan/ Qianjin/ Yancheng/ Xinxing/ Lingya/ Qijin Gangshan/ Yanchao/ Qiaotou/ Dashe/ Dashu/ Ligang/ Jiuru/ Pingtung City/  Wandan

Delivery prices
 
Product original price A Zone Delivery fee B Zone Delivery fee
≤ $10,000 $950 $1,500
$10,001 ~ 20,000 $1,900 $3,000
$20,001 ~ 30,000 $2,850 $4,500

Delivery service details

  1. The delivery fee of As-Is products adds on with every $10,000 spent, based on the original price.
  2. The delivery service of As-Is products is only applicable to furniture and large home accessories, and areas listed above.
  3. For buildings without lifts, there will be an additional charge of $75 per floor, up to 6 floors.
  4. If disassembly or assembly is required, there will be an additional charge of 7% of the original price of the As-Is products.
  5. The same rate applies to all products, including display products, sold in the As-Is section, which will be charged separately from the new products.
  6. The order will be delivered on the agreed date. Any special or urgent request must be negotiated in advance. Please refer to the terms and conditions of standard product delivery for more details.
  7. Customers shall bear the risk of scratches and damage at the time of delivery.
  8. As-Is products cannot be returned. Please ensure that they fit in your space as well as through the elevators, stairways and doorways before purchasing.


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