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About services

Deliver service fee and options

  • Delivery fee from IKEA stores
  • Online shop delivery service
Delivery service

Delivery service is available for the entire main island of Taiwan. Once the online order process is completed, we will contact you via phone to arrange delivery date and time slot. We can send your furniture to your home or office, and not just by the door! You just need to name a room and location, and we will take care of the rest!
In our delivery service area A, most of the orders can be delivered within one business day!

  • Hsin Chuang Store, Nei Hu Store, Xin Dian Store, Taipei City Shop Arena, Tao Yuan Store
  • Tai Chung Store
  • Kao Hsiung Store
Delivery areas
Area A
Taipei City New Taipei City Keelung City Taoyuan City Hsinchu City Hsinchu County Yilan County
Area B
Miaoli County Taichung City Changhua County Nantou County Yunlin County Chiayi City Chiayi County Tainan City Kaohsiung City Pingtung County Hualien County Taitung County
Delivery fee from IKEA stores
Delivery service Area A Area B
Product price
Delivery Fee
 Delivery Fee
$1,500 and less 150 $3,500 / order
$1,501~3,000 290
$3,001~6,000 590
$6,001~12,000 790
$12,001 and above 990

Your personal shopper to collect products in store and arrange delivery for you + $200 / order

Delivery service terms and conditions
  1. Available delivery time slots for Area A is 09:00-13:00 / 13:00-17:00 / 17:00-21:00. Please arrange your designated delivery time slots with our co-workers at the service desk or assembly counter. Delivery can be made to a room or location of your choice.
  2. Please note that delivery service doesn’t include moving your existing furniture for you.
  3. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  4. Sorry to say that we don’t offer delivery service for food products and fragile items such as glasses, mirrors, acrylics and plants.
  5. One shipping slip is only valid for one delivery service. In case of consolidation, please apply before the end of business day to receive the updated delivery quote. For next day delivery, a consolidation needs to be applied before 16:00 to receive the updated delivery quote. If the consolidation request is made after the said deadline, a separate shipping slip will be arranged and quoted accordingly.
  6. When purchasing larger furniture such as a sofa, please check the dimensions of your elevator, staircases, hallway, entrance door and corridor to ensure delivery access before placing the order. In case of said access issues and you need to return the item after our service provider made the delivery, we are unable to refund you with the delivery fee. Packaging sizes are available to search on IKEA.com.tw, or you can check with IKEA co-workers in our stores.
  7. If you’d like to change the delivery date, please notify IKEA customer service representative before 16:00 on the day prior to the arranged delivery date. Sorry that we can’t change the delivery date with a same day notice.
  8. If the delivery date is arranged on the fourth day after the purchase, we will charge $500 / day storage fee starting on the fifth day, and up to $3,000 (the 10th day).
  9. Delivery fee for As-Is and assembled display items are charged differently, If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail. please see details listed below.
  10. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Delivery areas
Area A
Miaoli County Taichung City Changhua County Nantou County Yunlin County Chiayi City Chiayi County
Area B
Taipei City New Taipei City Keelung City Taoyuan City Hsinchu City Hsinchu County Tainan City Kaohsiung City Pingtung County Yilan County Hualien County Taitung County
Delivery fee from IKEA stores
Delivery service Area A Area B
Product price
Delivery Fee
 Delivery Fee
$1,500 and less 150 $3,500 / order
$1,501~3,000 290
$3,001~6,000 590
$6,001~12,000 790
$12,001 and above 990

Your personal shopper to collect products in store and arrange delivery for you + $200 / order

Delivery service terms and conditions
  1. Available delivery time slots for Area A is 09:00-13:00 / 13:00-17:00 / 17:00-21:00. Please arrange your designated delivery time slots with our co-workers at the service desk or assembly counter. Delivery can be made to a room or location of your choice.
  2. Please note that delivery service doesn’t include moving your existing furniture for you.
  3. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  4. Sorry to say that we don’t offer delivery service for food products and fragile items such as glasses, mirrors, acrylics and plants.
  5. One shipping slip is only valid for one delivery service. In case of consolidation, please apply before the end of business day to receive the updated delivery quote. For next day delivery, a consolidation needs to be applied before 16:00 to receive the updated delivery quote. If the consolidation request is made after the said deadline, a separate shipping slip will be arranged and quoted accordingly.
  6. When purchasing larger furniture such as a sofa, please check the dimensions of your elevator, staircases, hallway, entrance door and corridor to ensure delivery access before placing the order. In case of said access issues and you need to return the item after our service provider made the delivery, we are unable to refund you with the delivery fee. Packaging sizes are available to search on IKEA.com.tw, or you can check with IKEA co-workers in our stores.
  7. If you’d like to change the delivery date, please notify IKEA customer service representative before 16:00 on the day prior to the arranged delivery date. Sorry that we can’t change the delivery date with a same day notice.
  8. If the delivery date is arranged on the fourth day after the purchase, we will charge $500 / day storage fee starting on the fifth day, and up to $3,000 (the 10th day).
  9. Delivery fee for As-Is and assembled display items are charged differently, If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail. please see details listed below.
  10. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Delivery areas
Area A
Chiayi City Chiayi County Tainan City Kaohsiung City Pingtung County
Area B
Taipei City New Taipei City Keelung City Taoyuan City Hsinchu City Hsinchu County Miaoli County Taichung City Changhua County Nantou County Yunlin County Yilan County Hualien County Taitung County
Delivery fee from IKEA stores
Delivery service Area A Area B
Product price
Delivery Fee
 Delivery Fee
$1,500 and less 150 $3,500 / order
$1,501~3,000 290
$3,001~6,000 590
$6,001~12,000 790
$12,001 and above 990

Your personal shopper to collect products in store and arrange delivery for you + $200 / order

Delivery service terms and conditions
  1. Available delivery time slots for Area A is 09:00-13:00 / 13:00-17:00 / 17:00-21:00. Please arrange your designated delivery time slots with our co-workers at the service desk or assembly counter. Delivery can be made to a room or location of your choice.
  2. Please note that delivery service doesn’t include moving your existing furniture for you.
  3. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  4. Sorry to say that we don’t offer delivery service for food products and fragile items such as glasses, mirrors, acrylics and plants.
  5. One shipping slip is only valid for one delivery service. In case of consolidation, please apply before the end of business day to receive the updated delivery quote. For next day delivery, a consolidation needs to be applied before 16:00 to receive the updated delivery quote. If the consolidation request is made after the said deadline, a separate shipping slip will be arranged and quoted accordingly.
  6. When purchasing larger furniture such as a sofa, please check the dimensions of your elevator, staircases, hallway, entrance door and corridor to ensure delivery access before placing the order. In case of said access issues and you need to return the item after our service provider made the delivery, we are unable to refund you with the delivery fee. Packaging sizes are available to search on IKEA.com.tw, or you can check with IKEA co-workers in our stores.
  7. If you’d like to change the delivery date, please notify IKEA customer service representative before 16:00 on the day prior to the arranged delivery date. Sorry that we can’t change the delivery date with a same day notice.
  8. If the delivery date is arranged on the fourth day after the purchase, we will charge $500 / day storage fee starting on the fifth day, and up to $3,000 (the 10th day).
  9. Delivery fee for As-Is and assembled display items are charged differently, If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail. please see details listed below.
  10. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Purchase designated series with required amount to enjoy free delivery
PAX wardrobe series
Enjoy free delivery with a single purchase of $12,000
(Including PAX frames, doors, KOMPLEMENT interior organizers. Excluding knobs and handles.)
Browse PAX series
BESTÅ storage system/TV bench series
Enjoy free delivery with a single purchase of $10,000
(Including BESTÅ TV benches, frames, doors, drawer fronts and all accessories. Excluding knobs and handles)
Browse BESTÅ series
Entire set of METOD kitchen system
Enjoy free delivery when purchase base cabinets and wall cabinets with a total length over 240 cm
(must include the sink).
Browse METOD series
Free delivery terms and conditions
  1. Enjoy free delivery (maximum delivery fee deduction is $990) when purchase above product series and meet the provided terms. Same day purchase of other items may enjoy the same free delivery offer.
  2. Qualified purchase amount must be the net value of the designated product series, and must be on a single purchase order. Other items must be paid together on the same day to enjoy the same free delivery offer.
  3. Delivery fee deduction is calculated based on the charging rate of the shipping address area.
  4. Free delivery offer does not apply to As-Is section, store display products, non-IKEA products, and staircases fee.
  5. Customers must pay for the original delivery service fee when not meeting the required total amount/dimensions in case of return or exchange of the products.
  6. Free delivery offers only apply to products available in stock. IKEA has the right to cancel the order and arrange refunds when the product is not available in stock.
  7. Other delivery service terms and conditions are applicable to the free delivery offer. Delivery should be arranged within 4 days once the order process is completed, or storage fee may apply.
  8. Free delivery offer cannot be combined with other delivery offers. IKEA reserves the right to change or cancel the offer.
Parcel delivery service
Parcel delivery
$150 / box
  1. Parcel is self-service, please bring your parcel to pay at the checkout counter, and ask for a shipping slip.
    Please fill in delivery contact details (name, address and contact number) on the shipping slip and pack your to-be-delivered items at the packing station near the checkout exit. Please ensure the parcel is properly sealed.
  2. Then, bring your parcel and shipping slip to the delivery service counter for delivery service arrangement.
  3. Parcel dimensions are 50 x 50 x 40 cm (maximum weight limit is 25 kg).
  4. Delivery area is limited to Taiwan's main island (additional fees required for remote and particular areas).
  5. Parcel service does not apply to none-IKEA products, plants, glasses, mirrors, acrylics, and other similar fragile items.
  6. Submit the parcel before 17:00 and enjoy next-day delivery (except for Yilan, Hualien, Taitung and other remote areas).
  7. IKEA shall not assume any compensation claims against product damages in relation to the parcel delivery service. Please pack your items carefully before placing them in the parcel.
Parcel delivery
$150 / box
As-Is section delivery service
  • Deliver from Hsin Chuang Store and Xin Dian Store
  • Deliver from Tao Yuan Store
  • Deliver from Tai Chung Store
  • Deliver from Kao Hsiung Store
Delivery service Greater Taipei area Keelung、Taoyuan、Hsinchu Miaoli、Yilan
Standard unit price Delivery fee Delivery fee Delivery fee
1 item $600 $1,200 $1,800
2 items $900 $1,500 $2,400
3 items $1,200 $1,800 $3,000
Delivery service Taichung Changhua、Nantou
Standard unit price Delivery fee Delivery fee
1 item $2,000 $2,500
2 items $2,700 $3,200
3 items $3,500 $4,000

Please contact the delivery and assembly service counter in store for inquiries regarding delivery service for other areas.

  1. Maximum units per delivery are three units. Starting the fourth unit, the second delivery service unit charge will be added.
  2. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  3. Disassembly or assembly service fee is 6.5% (tax included) of the As-Is item price.
  4. Delivery service fee for As-Is items or display items are calculated based on the above unit price chart, which can not be consolidated with purchased new items.
  5. The delivery date is as agreed. If you need a special delivery date or urgent assistance, please consult with the delivery service team in advance.
  6. Customers shall bear all risk of As-Is items being damaged or scratched during transportation.
  7. As-Is items can not be returned or exchanged. Please make sure the item size is suitable for your elevator, staircases and delivery location’s entrance to ensure delivery access.
  8. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Delivery service Taoyuan City Keelung、Hsinchu、Greater Taipei area
Standard unit price Delivery fee Delivery fee
1 item $600 $1,200
2 items $900 $1,500
3 items $1,200 $1,800

Please contact the delivery and assembly service counter in store for inquiries regarding delivery service for other areas.

  1. Maximum units per delivery are three units. Starting the fourth unit, the second delivery service unit charge will be added.
  2. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  3. Disassembly or assembly service fee is 6.5% (tax included) of the As-Is item price.
  4. Delivery service fee for As-Is items or display items are calculated based on the above unit price chart, which can not be consolidated with purchased new items.
  5. The delivery date is as agreed. If you need a special delivery date or urgent assistance, please consult with the delivery service team in advance.
  6. Customers shall bear all risk of As-Is items being damaged or scratched during transportation.
  7. As-Is items can not be returned or exchanged. Please make sure the item size is suitable for your elevator, staircases and delivery location’s entrance to ensure delivery access.
  8. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Delivery service Greater Taipei area、Changhua City Miaoli、Changhua、Yunlin、Nantou、Dongshi、Heping
Standard unit price Delivery fee Delivery fee
1 item $600 $1,200
2 items $900 $1,500
3 items $1,200 $1,800

Please contact the delivery and assembly service counter in store for inquiries regarding delivery service for other areas.

  1. Maximum units per delivery are three units. Starting the fourth unit, the second delivery service unit charge will be added.
  2. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  3. Disassembly or assembly service fee is 6.5% (tax included) of the As-Is item price.
  4. Delivery service fee for As-Is items or display items are calculated based on the above unit price chart, which can not be consolidated with purchased new items.
  5. The delivery date is as agreed. If you need a special delivery date or urgent assistance, please consult with the delivery service team in advance.
  6. Customers shall bear all risk of As-Is items being damaged or scratched during transportation.
  7. As-Is items can not be returned or exchanged. Please make sure the item size is suitable for your elevator, staircases and delivery location’s entrance to ensure delivery access.
  8. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Delivery service Great Kao Hsiung Area East Dist.、West Central Dist.、North Dist.、South Dist.、Anping Dist.、Annan Dist.、Rende、Yongkang、Qieding、Meinong、Qishan、 Luzhu、Alian、Tianliao、 Mituo、Dashu、Ziguan、Yong’an、Yanchao、Hunei、Pingtung City、Ligang Chiayi、Tainan、Liugui、Maolin、Neimen、Jiaxian、 Shanlin、Taoyuan、Namaxia
Standard unit price Delivery fee Delivery fee Delivery fee
1 item $600 $1,800 $3,000
2 items $900 $2,300 $3,500
3 items $1,200 $2,800 $4,000

Please contact the delivery and assembly service counter in store for inquiries regarding delivery service for other areas.

  1. Maximum units per delivery are three units. Starting the fourth unit, the second delivery service unit charge will be added.
  2. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors. Please refer to the staircases fee.
  3. Disassembly or assembly service fee is 6.5% (tax included) of the As-Is item price.
  4. Delivery service fee for As-Is items or display items are calculated based on the above unit price chart, which can not be consolidated with purchased new items.
  5. The delivery date is as agreed. If you need a special delivery date or urgent assistance, please consult with the delivery service team in advance.
  6. Customers shall bear all risk of As-Is items being damaged or scratched during transportation.
  7. As-Is items can not be returned or exchanged. Please make sure the item size is suitable for your elevator, staircases and delivery location’s entrance to ensure delivery access.
  8. If delivery service terms and conditions, and charging standards announced here are different from IKEA stores, the store announcement shall prevail.
Staircases fee

Buildings without lift or product can only access through staircases, additional staircases fee will be charged. Please refer to below chart:

Floor Staircases fee Remark
2F ~ 6F (Up to 6 floor, above that will be discussed by case) Each floor $75 (Kao Hsiung Store: Each floor $100) Kao Hsiung Store: Charge additional fee of $ 15 per package
Customer service hotline: 412-8869
(Dial as is for landline. Please add 02 for mobile users)
Service hours: 9:30-18:30
Nei Hu Store
Press 1
Hsin Chuang Store
Press 2
Tao Yuan Store
Press 3
Tai Chung Store
Press 4
Kao Hsiung Store
Press 5
Xin Dian Store
Press 7
Taipei City Shop Arena
Press 8
Delivery service

Delivery service is available for the entire main island of Taiwan. Once the online order process is completed, we will contact you via phone to arrange delivery date and time slot. We can send your furniture to your home or office, and not just by the door! You just need to name a room and location, and we will take care of the rest!

Delivery areas
Area A
Taipei City New Taipei City Keelung City Taoyuan City Hsinchu City Hsinchu County Taichung City Kaohsiung City Miaoli County Changhua County Nantou County Yunlin County Chiayi City Chiayi County Tainan City Pingtung County Yilan County
Area B
Hualien County Taitung County
Online shop delivery service fee
Delivery service Area A Area B (Hualien and Taitung)
Item price
Delivery fee
 Delivery fee
$1,500 and less $350 $3,700 / order
$1,501~3,000 $490
$3,001~6,000 $790
$6,001~12,000 $990
$12,001 and above $1,190


 

Delivery service terms and conditions
  1. Buildings without lift or product can only access through staircases, customers need to pay staircases fee at $75 / floor needed, and up to 6 floors.
  2. Assembly service fee is 6.5% of the item invoice price, with a minimum fee of $ 400 (excluding sofa, sofa-bed, armchair, kitchen furniture, wash-basin and lighting installation fee). Currently, the online shop does not offer assembly and installation service for kitchen furniture, wash-basin, lighting or curtain rod. Please contact your nearest IKEA store for said service. Mattress requires no assembly fee.
  3. Our assembly team will help gather product packaging after the assembly, however, we do not offer recycling service for the used packaging.
  4. Service fee for drilling wall-mounting holes is $ 30 / hole (limited to solid cement wall), which will be charged on site.
  5. Our delivery service provider will contact you via phone to arrange delivery date and time slot, and have your order delivered in 7 business days
    (the latest delivery time is before 5pm, except for Hualien, Taitung, and other remote areas).
Purchase designated series with required amount to enjoy free delivery
PAX wardrobe series
Enjoy free delivery with a single purchase of $12,000
(Including PAX frames, doors, KOMPLEMENT interior organizers. Excluding knobs and handle)
Browse PAX series
BESTÅ storage system/TV bench series
Enjoy free delivery with a single purchase of $10,000
(Including BESTÅ TV benches, frames, doors, drawer fronts and all accessories. Excluding knobs and handles.)
Browse BESTÅ series
Free delivery terms and conditions
  1. Enjoy free delivery (maximum delivery fee deduction is $1,190) when purchase above product series and meet the provided terms. Same day purchase of other items may enjoy the same free delivery offer.
  2. Qualified purchase amount must be the net value of the designated product series, and must be on a single purchase order. Other items must be paid together on the same day to enjoy the same free delivery offer.
  3. Delivery fee deduction is calculated based on the charging rate of the shipping address area.
  4. Free delivery offer does not apply to As-Is section, store display products, non-IKEA products, and staircases fee.
  5. Customers must pay for the original delivery service fee when not meeting the required total amount/dimensions in case of return or exchange of the products.
  6. Free delivery offers only apply to products available in stock. IKEA has the right to cancel the order and arrange refunds when the product is not available in stock.
  7. Other delivery service terms and conditions are applicable to the free delivery offer. Delivery should be arranged within 4 days once the order process is completed, or storage fee may apply.
  8. Free delivery offer cannot be combined with other delivery offers. IKEA reserves the right to change or cancel the offer.
Other delivery options
Parcel delivery service
$250 / box
7-ELEVEN
FamilyMart
Parcel Pick-up Service
$59 / box
Pick-up at
collection points
$200
  1. We offer parcel delivery service if your items can be packed in a 50 x 45 x 45 cm parcel (less than 30 kg).
  2. You can choose 7-ELEVEN parcel Pick-up Service if your items can be packed in a 45 x 30 x 30 cm box (less than 10 kg).
  3. You can choose FamilyMart parcel Pick-up Service if your items can be packed in a 45 x 30 x 30 cm box (less than 5 kg).
  4. If your ordered items are larger than the above two options, we will arrange delivery service for you. Please note that service fee varies.
  5. Collection points include some of the IKEA stores. Please refer to the collection point information.
  6. Assembly service does not apply to the parcel delivery, 7-ELEVEN and collection point pick-up services.
  7. Regarding pick-up at a collection point delivery option, your confirmed order will be sent to the collection point of your choice in 7 business days.
Pick-up points information
  • IKEA Nei Hu Store
    Address:
    1F., No. 128, Sec. 1, Jiuzong Rd., Neihu Dist., Taipei City
    Pick-up points opening hours:
    Monday to Sunday 10:00-22:00
  • IKEA Xin Dian Store
    Address:
    3F., No. 159, Zhongyang Rd., Xindian Dist., New Taipei City
    Pick-up points opening hours:
    Monday to Sunday 12:00-22:00
  • IKEA Hsin Chuang Store
    Address:
    B2F., No. 1, Zhongzheng Rd., Xinzhuang Dist., New Taipei City
    Pick-up points opening hours:
    Monday to Sunday 10:00-22:00
  • IKEA Tao Yuan Store
    Address:
    2F., No. 1, Section 1, Gaotiezhanqian East Road, Qingpu Village, Zhongli District, Taoyuan City
    Pick-up points opening hours:
    Monday to Sunday 10:00-22:00
  • IKEA Hsin Chu pick-up point
    Address:
    No. 98, Zhongzheng E. Rd., Zhubei City, Hsinchu County
    Pick-up points opening hours:
    Monday to Sunday 13:00-21:00
  • IKEA Tai Chung Store
    Address:
    No. 168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City
    Pick-up points opening hours:
    Monday to Sunday 10:00-21:00
  • IKEA Kao Hsiung Store
    Address:
    1F., No. 1201, Zhonghua 5th Rd., Qianzhen Dist., Kaohsiung City
    Pick-up points opening hours:
    Monday to Sunday 10:00-21:00
Customer service hotline: 412-8869 Press 6
(Dial as is for landline. Please add 02 for mobile users)
Customer service hotline: 412-8869 Press 6 (Dial as is for landline. Please add 02 for mobile users)
Service hours: 9:00-18:00
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