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Contact Us

Need assistance? Have any questions?
Check out【FAQ】，for quick answers. ！

E-mail:

iservice@IKEA.com.tw
Online shopping customer support email team is working on responding to your inquiries within 48 hours. Thank you for your understanding.

Hotline:

02-412-8869
For a quick solution, check out our FAQ。
If you have a return or exchange request, kindly provide the following information to help us assist you more quickly:
  • Order number_ IKEA store/Online shopping _ Return/Exchange
  • Return Document (Debit Note)
  • Current condition photos of the return/exchange items.
  • Product SKU and Quantity of return/exchange items
Example of a letter

Online Shopping Order -
Return or Exchange Request

format： Order number_ Online shopping _ Return/Exchange​

example：WES00000001_Online shopping_Return

text format：
Return item :item code + product name
Quantity:X

example：

Return item : 502.255.92 BEKVÄM Step stool, aspen​
Quantity : 1​
attachment：Current condition photos of the return/exchange items and 
Return Document (Debit Note)

Return Document (Debit Note) download

Store Order -
Return or Exchange Request

format： Order number_ IKEA store _ Return/Exchange​

example：WES00000001_Online shopping_Return

text format：
Return item :item code + product name
Quantity:X

example：

Return item : 502.255.92 BEKVÄM Step stool, aspen​
Quantity : 1​

attachment：Current condition photos of the return/exchange items 

Please copy the format to your return/exchange email when you need,thanks.

Customer service hotline/ email service hours:

Monday to Sunday 09:30 - 18:30

System maintenance FAQ

During IKEA official website system maintenance period, below functions will be temporarily unavailable:
1. Product page 2. Online planning tool 3. Shopping note Please bear with us for any inconvenience this may have caused!

Cross-industry collaboration

E-mail: marketing@IKEA.com.tw

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