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Assembly/Wall-mounting service

Assembly service

Need a hand to assemble the furniture?

Yes, we are happy to help! For the products that need to be assembled, the assembly instructions are enclosed in the packaging, some products even come with assembly tools for you to assemble them with ease at home. However, if you do need help with assembly, we offer professional assembly service at a reasonable price.

The assembly fee is charged at 7% of the price of the assembled goods, and the minimum charge is $400 if the cost does not reach $400.
 
Assembly-service


1.The assembly fees for sofas, sofa-beds, kitchens, wash-basins, custom curtains and lighting will be charged differently. ​

2.Wall-anchoring service is provided at a charge of $30 per drilled hole, which will be charged on-site. The number of drilled holes is set according to the assembly instruction. It is only applicable to cement walls without tiles, and non-kitchen and bathroom spaces. Please confirm in advance whether the wall material is suitable for drilling and that there are no pipes around. If the service cannot be performed due to unsuitable wall material, the delivery fee of the returned items will not be refunded, and a return shipping fee will be charged.
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3.Customers must confirm with their building management that assembly work is permitted during nights and holidays and ensure the home environment is suitable for assembly (e.g., not under renovation) before scheduling assembly service. If the service cannot be carried out after the assembler’s arrival due to these reasons, additional travel expenses for the round trip will be charged.​​
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4.If only assembly service is requested, a travel expense of $500 will be charged in addition to the assembly fee, $3,500 for Hualien-Taitung Area.
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※For any inquiry, please feel free to contact us at IKEA customer service hotline: (02) 412-8869 / Email: iservice@IKEA.com.tw

Sofa assembly service fee

Regular sofas
Legs 2-seat sofa
Compact sofa		 3-seat sofa Chaise longue 2-seat sofa with chaise longue Headrest
Assembly only possible with sofa frame
$0 $300 $400 $200 $500 $50
Modular sofas（LILLEHEM, SÖDERHAMN, JÄTTEBO）
Legs Armrest 1-seat/1.5-seat
sofa modular		 Corner section 2-seat section
Compact sofa		 3-seat section Chaise longue
Assembly only possible with sofa frame
$0 $50 $200 $200 $300 $400 $200
Sofa beds
1-seat sofa bed
Chair bed		 2-seat sofa bed 3-seat sofa bed Corner sofa bed
$300 $300 $500 $500
Armchairs / Footstools
Armchair / 1-seat / 1.5-seat / Footstool
7%
Terms & conditions
  • Sofa assembly service charges vary depending on the combination of modules.
  • For armchairs (including armchairs, single-seat sofas, and 1.5-seat sofas) and footstools, the assembly fee is calculated as 7% of the original price of the assembled product. A minimum charge of NT$400 applies if the calculated fee is below this amount.
  • For sofa cover replacement service, the fee is calculated as twice the original sofa assembly fee (for both disassembly and reassembly).
  • For assembly-only services, a travel expense of NT$500 will be in addition to the assembly fee, $3,500 for Hualien-Taitung Area.
Wall-mounting-service

Wall-mounting service 


For your home safety, and to prevent furniture from tipping over, if your purchase includes furniture that come with mounting safety kits (e.g., some closets, shelves, drawers, etc.) and you chose our Assembly service, we will mount the said furniture onto solid concrete walls. If you do not accept this safety Mounting service, you will need to sign a waiver.

Wall anchoring fee is $30/drilled hole.(A basic assembly fee of NT$400 will still apply in addition to the wall-drilling fee​) Please inform our service co-workers if you need this service when arranging and paying for the assembly service. Please check in advance to see if your wall material, internal piping, etc. are suitable for such construction.
Terms & conditions
 
  • The assembly fees for sofas, sofa-beds, kitchens, wash-basins, custom curtains and lighting will be charged differently.
  •  Wall-anchoring service is provided at a charge of $30 per drilled hole.(A basic assembly fee of NT$400 will still apply in addition to the wall-drilling fee​) The number of holes is determined based on the assembly instructions. It is only applicable to cement walls without tiles, and non-kitchen and bathroom spaces. Please inform our co-workers when placing the order and making the payment. Please confirm in advance whether the wall material is suitable for drilling and avoid any area near internal pipelines.
  •  Please make sure that assembling at night and on holidays are allowed in your residential area before placing the assembly order. If the service cannot be carried out after the assembler’s arrival due to residential area regulations, travel expenses will be charged.
  •  If only assembly service is requested, a travel expense of $500 will be charged in addition to the assembly fee, $3,500 for Hualien-Taitung Area.

ⓘ For more information about the assembly service, please contact us.

Furniture Anchoring Guide

Choose screws suitable for the wall material in your home to secure the furniture to the wall.
If your wall material is not listed or if you have any questions, please contact IKEA staff.
Wall material
Wooden wall
 
Anchoring guide
If your wall is made of solid wood, you can use screws specialized for wood. No drilled holes are needed.
Wall material
Concrete/Brick wall
 
Anchoring guide
Solid wall Must drill holes in advance using screws with plugs—mark the holes on the wall and drill holes, insert the plugs into the hole, then you can fix the screws. Please note that to prevent the plug from loosening, the length of the screw should be greater than the length of the plug.
Hollow wall Toggle-style.
Wall material
Plaster wall
 
Anchoring guide
Use screw with plug to secure it.
Different wall materials require different types of anchoring devices.When you anchor your furniture to the wall, make sure to use anchoring devices suitable for the walls in your home, sold separately. If you need any questions, please consult with our experts.

Figures 2B and 3 are for reference only. Final assessment of wall-mounting suitability must be conducted on-site by the contractor (assembler).

 

Furniture must be securely attached to the wall

Wall Category
Must be thicker than 12cm to perform wall mounting		 Able to apply “Secure-it” Wall Anchoring to avoid accidents Able to apply wall mounting for wall cabinets
Concrete Solid Walls Applicable Applicable
Solid Red Brick Walls Applicable Applicable
Porous Hollow Bricks Applicable Need On-site Evaluation
Hollow Lime-Sand Bricks Applicable Need On-site Evaluation
Solid Lime-Sand Bricks (concrete casting, hollow blocks) Applicable Need On-site Evaluation
Porous Lime-Sand Bricks (concrete casting) Applicable Need On-site Evaluation
Hollow Red Bricks (fired) Applicable Need On-site Evaluation
Gypsum boards, aerated bricks, thermal insulation walls, soundproof walls, other hollow walls. Not applicable for any kind of wall mounting or anchoring
If there are water and electricity lines at the wall-mounting positions or the wall-mounting height exceeds 3 meters.
Walls with attached materials: such as vitrified tiles, mosaics, marbles, cultural bricks, striped bricks, etc.

Terms & conditions

  • Note that for wall mounting area that is higher than 3 meters, IKEA cannot provide wall mounting services. Please prepare climbing tool at home and mark the water pipe or electric wires near the wall mounting area (we cannot apply wall mounting directly on these area).
  • If you have provided the positions of water, electricity and gas pipelines, but water, electricity or gas leaks occur due to the incorrect positions provided during the drilling process, neither IKEA nor the TSP shall bear any responsibility. Before the wall-mounting service is carried out, you will be required to sign the wall-mounting confirmation form.
  • Once the TSP confirms that the wall is suitable for the wall-mounting service, the TSP will obtain written confirmation and signature confirmation from you. Only then will the operations of wall mounting / anchoring be performed. We will use special bolts for hollow wall and normal expansion bolts for solid walls.
  • Please be noted that you should not place overly heavy objects in the wall-mounted cabinet. The load-bearing capacity of the internal partition boards publicized for the wall-mounted cabinet products is determined based on the wall mounting on solid walls. When it comes to wall mounting on hollow walls, depending on different types of hollow walls and different screw positions, the load-bearing weight will be reduced accordingly. Therefore, you cannot directly refer to the load-bearing values in the product information.
  • The load-bearing capacity of the wall-mounting fixing screws, frames and the product itself is limited. In case a wall-mounted frame or wall-mounted cabinet used for wall mounting falls down due to carrying items that exceed the product's load-bearing capacity, neither IKEA nor the carrier shall bear any responsibility.


1.How can I know what kind of wall I have?​
You can consult your property management company or your real estate developer. TSP will also conduct simple wall inspections for you when the assembly service is booked. If the wall evaluation shows the wall condition is ok, then the wall-mounting service will be provided for you. If the result of the wall assessment shows that it is not suitable for wall mounting, we will handle the return for you.​

2.Can I still ask for wall mounting services for walls not listed above?​​
IKEA cares about you and your family’s safety. We do not provide wall mounting services to walls & material not listed above. You can consult local wall material testing institution and get professional advice.​
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13. Which products provide free “Secure-it” wall anchoring service?​
For cabinets with a height exceeding 75 cm (for children's furniture, exceeding 60 cm), if you have booked the assembly service, the TSP will, by default, provide wall anchoring for solid walls. For hollow walls, it still needs on-site evaluation. If you voluntarily gives up this service, you need to confirm and sign at the bottom of the confirmation form. ​​

Important notices for furniture assembly service

Important-notices-for-furniture-assembly-service-1
  • Furniture taller than 75 cm must be anchored to the wall (concrete wall only)
Important-notices-for-furniture-assembly-service-2
  • The celling should be at least 10-15cm taller than the furniture
Important-notices-for-furniture-assembly-service-3
  • Wall anchoring devices are assembled on the top of the frames ,and need at least 15 cm space to do so
Important-notices-for-furniture-assembly-service-4
  • An additional 30-50cm assembly space is required on both sides of the product.
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