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Xin Dian Store services and facilities

Friendly services and facilities

Family toilets: Inside the 4F IKEA Swedish restaurant
.Children’s playroom::On the right hand side of the 4F entrance
.Nursing room: Near the 4F entrance


4F IKEA Swedish restaurant offers kid’s meals. You may also ask one of our co-workers if you need baby food. The dining area is equipped with microwaves, bottle warmers, children’s cutlery and high chairs.

You can ask for free diapers near the 4F entrance if you need them. Also, we set up several play facilities for kids in different store areas, so you can bring the little ones along on every shopping trip.

Småland the magical forest

With its original packaging—the Scandinavian style children’s playroom SMÅLAND, where kids can play hide-and-seek in the large wooden clogs, swim in the large ball pool filled with balls in the colors of blueberry and lingonberry, and where they can jump, climb, run and play balls in this magical forest as much as they like! Kids can also watch movies, read, or rest under the spruce tree. Our dedicated supervisory staff will look after your kids for them to have as much fun as they like while you shop at ease.

Småland can host a maximum of 30 kids at a time. Xin Dian Store implements for the first time a QR code queuing system for parents to check queuing progress using their smartphones in real-time.

*For children's safety*
1. Open for kids wh are 95 to 115 cm tall and between 3 and 7 years old.
2. Parents should present a valid ID (national ID card, NHI card, or driver’s license).

Opening hours
*Weekday: Due to the current pandemic situation, the weekday is temporarily closed.
*Weekend: 12:00-20:00

We welcome kids who are 3 to 7 years old and between 95 and 115 cm tall.

*Due to the current pandemic situation, and in the effort to reduce the risks of children getting infected, the ball pool is temporarily closed. Please wear a mask when entering SMÅLAND. If the kid’s temperature is ≧37.5 degrees or not following the pandemic prevention regulations, our co-workers have the right to refuse admission. Please work with us to keep everyone safe.  

*Weekend admission adapts fixed time slots with a play time of 50 minutes per kid. For weekend schedule, please → See details


Delivery and assembly service

Most of the IKEA furniture is using flat packaging so that you can carry them home with ease, and at the same time IKEA saves costs with transportation and is able to provide friendly price tags for our customers.

All of our furniture products come with assembly instructions, and some even come with assembling tools for you to easily put the furniture together at home. If you need a hand with the assembly, we also offer delivery and assembly service with our professional installers at reasonable prices!

Delivery and assembly service

365-day return and exchange

It’s ok to change your mind! We offer a 365-day return and exchange service. Within 365 days, you can return or exchange the products with intact condition, original packaging, together with the original purchase invoice at the store. For payment made with a credit card, please bring the credit card and sign slip with you. If your invoice has a tax ID number added, please bring the uniform invoice stamp or your company stamps.

Above service does not apply to products in As-Is section, food and customized products.
IKEA reserves the right to interpret and modify above terms and conditions.

Kitchen/bathroom installation service

Let us install your brand new kitchen and bathroom for you!

Our professional installers will take care of all the time-consuming small and big tasks, and we will install your kitchen and bathroom with the highest standards in the industry. Plus, we offer a 0% interest instalment when you spend a certain amount. Talk to one of our co-workers at the kitchen/bathroom area today.

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Interest free instalment

How to apply for an installment payment plan:
Please bring your purchase to the checkout counter and inform the cashier that you’d like to opt for an interest free installment payment plan.
*Exclusively for Citibank, Cathay, E. Sun and DBS Bank credit cards, a single purchase of $ 30,000 or above is eligible for a 12-month interest free installment payment plan.
*With a single purchase of $ 20,000, enjoy a 6-month interest free installment payment plan. The eligible credit card banks are Cathay, CTBC, Taipei Fubon, Taishin, Citibank, E. Sun, HSBC and DBS.
IKEA reserves the right to interpret and modify above terms and conditions.

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Old mattress recycling service

Bought a new mattress and don’t know what to do with the old one?
IKEA helps you to recycle your old mattress when you buy a new one from us! Service fee starts from $735. Put the old mattress removal problem behind and get ready to enjoy your new mattress!

Important notice:
1. This service is only available to customers who purchase IKEA products in the store and use IKEA delivery service. Please ask for the old mattress recycling service when you arrange the delivery service. Not applicable for online shopping.

2. If there’s no elevator available, the floor fee is accumulated by $ 75 (tax included) per floor from the 2F to 6F. Service charge for floors above the 6F needs to be consulted in advance.
3. Once you confirm for us to proceed with the removal, our mover will not move the furniture back. If the furniture is damaged during the removal, IKEA will not assume liability for any compensation.
4. Please remember to take out your valuables in the old furniture to avoid any property loss.
5. Our mover will collect payment on site, and our service provider will mail you the invoice.
6. Due to the equipment restrictions, we are sorry that we cannot provide services that require crane slings to lift out the larger furniture.
7. Additional delivery fees will be charged for outlying areas. For more details, please check with our service co-workers.

We also offer【Old furniture removal service】to assist you moving your old furniture to a nearby location or agreed old furniture collection point. For more details, please check with our delivery and assembly service co-workers.

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We know that pets are family, that’s why IKEA stores welcome you, your family, and family pets (including assistance animals) with open arms! Please follow below guidelines when visiting with pets:

Pets are not allowed in the IKEA Swedish restaurant and IKEA café due to food hygiene regulations.
When visiting (excluding restaurant and café), please carry your family pet in a pet travel bag or a pet trolley no larger than L55 cm x W45 cm x H40 cm (calculated by carrier size, excluding frames and wheels), and close securely to prevent wastes or water spilling out. Please keep your lovely pet inside the travel bag/trolley without head, tail or paws sticking out of the bag/trolley. IKEA Xin Dian Store does not have pet-sitter service.

These terms don’t apply to police dogs on duty, guide dogs, or guide dog puppies in training that are accompanied by professional raisers. IKEA reserves the right to interpret and modify above terms and conditions.

Friendly services and facilities

Taxi service
Please book a taxi at the 3F service counter then go to 1F Zhongyang Road taxi stop to catch your ride.
Courier box delivery service
Your new easy shopping option—for home decorating products, the courier box delivery fee starts from $150 only.

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Sewing service
Sewing service hours: 12:00~20:00
For more details, please talk to our co-workers at the sewing service counter located on the 3F near the entrance.
Wheelchair loan service
Near the 4F entrance. Present a valid ID and pay a deposit of $1000 to borrow a wheelchair.
Power drill and wall-mounting tools rental service
Service counter is near the entrance of the 3F. Present your member card number and pay a deposit of $1000 to rent tools that you need.
Portable charger rental service
Service counter is near the entrance of the 3F. Present your member card number and pay a deposit of $1000 (or leave you ID) to rent a portable charger for one day.
Free wifi
Free wifi access in the entire store for you to stay connected at all times!
Spare parts service
Missing parts after taking your furniture apart or can’t find the parts after moving to a new home? You can download the assembly manual on the IKEA website, note down the part number, and ask for the spare part at the 3F service counter. Alternatively, email your inquiry to us at and we will assist you as soon as possible!