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Return & exchange service

It’s ok to change your mind! We offer 365 days of return and exchange service. 

Within 365 days, you can return or exchange the products with intact condition, original packaging, together with the original purchase invoice at the store (exclude City Shop, Pick-up and Order Point and Mobile Shop) . For payment made with a credit card, please bring the concerned credit card and signing receipt with you. For those who made the purchase with a tax ID number, please bring the unique invoice seal of the entity or the company’s seals. 

Sorry, the products in As-Is section, food and customized products are not applicable to the above terms and conditions. 

IKEA reserves the final right to interpret and modify the terms and conditions herein.