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Return & exchange service

It’s ok to change your mind! We offer 365 days of return and exchange service. 

Within 365 days, you can return or exchange the products with intact condition, original packaging, together with the original purchase invoice at the store (exclude City Shop and Pick-up and Order Point). For payment made with a credit card, please bring the concerned credit card and signing receipt with you. For those who made the purchase with a tax ID number, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamps in advance. 

Sorry, the products in As-Is section, food and customized products are not applicable to the above terms and conditions. 

*“ The product with intact condition” means that it's not damaged, no missing parts, no stains, no deformation, no washing and no traces of use, etc.

IKEA reserves the final right to interpret and modify the terms and conditions herein. 

▲ For those who made the purchase with a tax ID number, please click here to download Debit Note:
Online shopping,  Nei Hu Store, Hsin Chuang Store, Xin Dian Store, Taipei City Shop Arena, Tao Yuan Store, Xin Chu Pick-up and Order Point, Tai Chung Store, Chia Yi City Shop, Kao Hsiung Store
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