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Tao Yuan Store|Services and Facilities

Welcome to utilize our friendly facilities!


● Toilets locate in B1- B3 car park and in front of 1F motorcycle parking lot.
● Family toilets locate in B1- B3 and 1F car and motorcycle parking lot, 2F-5F and 6F restaurant.
● Småland Playroom locates in 4F. Starting from May 16th, 2022, Småland Playroom opening hours will be adjusted to Mon-Sun and national holiday 14:00-18:00. Learn more
※We are open for kids who are 95 to 115 cm tall.
● Breastfeeding room  In front of 1F motorcycle parking lot and in 5F IKEA Swedish restaurant. ⚠️ 5F/1F breastfeeding room's terms of use according to the second level of epidemic prevention alert.  Learn more

IKEA Swedish restaurant offers Kids menu and baby food. Family-friendly dining areas are equipped with microwaves, bottle warmers, baby bibs, children’s cutlery and high chairs so that both grown ups and kids can have a good time enjoying delicious meals!  

Pets-friendly space


We know pets are family, that’s why IKEA stores welcome you, your family, and family pets (including assistance animals) with open arms! Please carry your family pet in a pet travel bag or a pet trolley, and close securely to prevent wastes or water spilling out. Please keep your lovely pet inside the travel bag/trolley without head, tail or paws sticking out of the bag/trolley.

These terms don’t apply to police dogs on duty, guide dogs, or guide dog puppies in training that are accompanied by professional raisers.

IKEA reserves the right to interpret and modify the above service terms.

365-days to change your mind

It’s OK to change your mind!
You have 365 days to return your purchase.
 

Within 365 days, you can return or exchange the products with intact condition, original packaging, together with the original purchase invoice at the store (exclude City Shop, Pick-up and Order Point and Mobile Shop) .
For payment made with a credit card, please bring the concerned credit card and signing receipt with you.
For those who made the purchase with a tax ID number, please bring the unique invoice seal of the entity or the company’s seals.

Sorry, the products in As-Is section, food and customized products are not applicable to the above terms and conditions.

IKEA reserves the final right to interpret and modify the terms and conditions herein.

 
365 nights for mattress test sleep
During the 365-day trial sleep guarantee period, if you feel that the mattress is too hard or too soft, you can rest assured to come back and change the style. Bring the mattress and invoice to the customer service counter of the original IKEA branch for replacement or refund procedures. Take your time, a 365-day trial sleep guarantee, make sure this is your best match!
 365-day mattress and mattress pad trial policy

Multiple payment methods that make it easy for you to pay!


We want to make it easy for you to live in your dream home, so we offer diverse and flexible payment methods to meet different payment needs.

Payment methods
● For in-store shopping, You can opt to make your payment by cash, credit cards, Apple pay, Google pay, Samsung pay, and IKEA Gift Card.
● For online shopping, you can opt to make your payment by credit cards.
 

Interest free installment 
With select credit cards and a single purchase amount of $30,000 and above, you can enjoy a 12-month interest free instalment payment plan. Or, with a single purchase amount of NT$20,000 and above, you can enjoy a 6-month interest free instalment payment plan!

How to apply for an instalment payment plan:
● Please bring your purchase to the checkout counter and inform the cashier that you’d like to opt for an interest free instalment payment plan.
● Exclusively for Citibank, Cathay, DBS, E. Sun. credit cards, a single purchase of a total amount of $30,000 and above is eligible for the 12-month interest free instalment payment plan.
●A single purchase amount of NT$20,000 and above is eligible for the 6-month interest free instalment payment plan, applicable for credit cards issued Cathay, CTBC, Taipei Fubon, Taishin, Citibank, E. Sun., HSBC and DBS.


Note: 
● Interest free instalments can only be used on single purchases above the required amount. After dividing by the installment period, any remainder will be charged in the first installment. Any additional charges incurred outside of the check out are, eg delivery, assembly sewing etc will not be included in the instalment amount. ● The banks reserve the right to approve payment by installments – please contact the respective banks themselves to verify eligibility. ● If you need to return or exchange the products, please ask the cardholder to visit the store in person, bring your card with which you made your purchase and the credit card receipt. ● All cooperative banks and IKEA reserve the right to modify or amend the conditions without prior notice. Related matters will be handled in accordance with Article 19 of the Credit Card Business Institution Management Measures and related regulations. Please contact our coworkers to find out more.

Delivery and Assembly service


Most of our furniture products are packed with delivery-friendly flat packaging. All of our furniture products come with assembly instructions and some even come with assembling tools for you to easily put the furniture together at home.

If you need a hand with the assembly, we also offer delivery and assembly service with our professional installers with reasonable prices!
Delivery and assembly service charging rates


 

Picking with delivery service 


Tell us what you want to buy,
and we can pick it and deliver it for you. 

Enjoy easy shopping without light or heavy lifting. All you need to pay is $200/order, and your personal shopper will gather all the items for you. Please speak to one of our co-workers in-store for more details.

Courier box service

In-store courier box delivery service fee starts from $150. Courier box is self-service, please bring your courier box to pay at the checkout counter, and ask for a shipping slip. Please fill in delivery contact details on the shipping slip and pack your to-be-delivered items at the packing station near the checkout exit. Please ensure the courier box is properly sealed, then bring it to the delivery and assembly service counter for shipping arrangement.

Important notice:
• The courier box is 50 x 50 x 45 cm with a maximum weight limit of 25 kg.
• Courier box delivery is limited to Taiwan’s main island (remote and certain areas are to be charged based on courier box delivery service rates).
• Courier box delivery does not apply to non-IKEA products, plants, glasses, mirrors, acrylics and other fragile items.
• Submit the parcel before 17:00 and enjoy next-day delivery (except for Yilan, Hualien, Taitung and other remote areas).
• IKEA shall not assume any compensation claims against product damages in relation to the courier box delivery service. Please pack your items carefully before placing them in the courier box.

Click and collect service


New choice of online shopping! It's more convenient for you to place order at home and pick up at Taoyuan store!

IKEA Tao Yuan store pick-up location:2F customer service counter pick-up section
Please bring your ID card (the person who picks up the goods must be the purchaser) to the pick-up section.


IKEA Tao Yuan store pick-up service hour:10:00-22:00
The on-site pickup point includes some IKEA stores, please refer to the on-site pick-up point information.

Kitchen planning/Measuring service 


Let’s make your dream kitchen come true! 

Ready to start planning your new kitchen? IKEA online 3D kitchen planner is here to help. Alternatively, you can bring your kitchen dimensions to the nearest store and bounce some ideas off our kitchen experts! We can provide you with professional insights to help utilize every inch of your kitchen space, so you can build the dream kitchen that has every feature you ever wanted.

After the preliminary planning, you can pay a small service fee for IKEA technicians with eyes for details to measure your kitchen space, and to determine current kitchen condition, as well as to understand which kitchen furniture you want to install. All in the effort to better plan the next step and to send you the proposal design plan that truly represents your dream kitchen.
Book a kitchen planning appointment today


Design and consulting service


Do you enjoy IKEA’s decorating styles?

We offer a free consulting service that provides professional suggestions for decoration inspirations, interior planning, coordinating styles and so on; as well as providing interior design that’s both practical and stylish based on your lifestyle and needs. Please call (03) 287-5959 ext. 6688 to make an appointment. 
Download: Home furnishing consulting service appointment form

Installation service 


Kitchen installation service
We will coordinate all kitchen installation and relevant details, so you can enjoy your new kitchen with no further delay. Before arranging installation, we will check your kitchen first to make sure that the order and dimensions are correct. Our professional installers will take care of all the time-consuming small and big tasks, such as installing the kitchen sink, mixer taps and worktop.
Kitchen installation service fee

Bathroom installation service 
Our professional installers will take care of every installation of your wash-basin, wash-basin base cabinet and mixer taps. 
Our bathroom installation service meets the highest standards in the industry.
Bathroom installation service

Lighting installation service 

Sometimes it’s nice to have someone else to assist lighting installation. We’re happy to do it for you.
Lighting installation service


Sewing service
 

If you buy textiles from us, we can sew them for you - everything from pillows and tablecloths to curtains and made-to-measure roller blinds.

Leave it to our sewing experts to make customized designs just the way you want it! 
All you need to do is choose your favorite fabric or curtain and place the order!
Sewing service fee

Sewing service hours: 11:00am-04:00pm / 5:00pm-8:00pm
For more details, please refer to the 2F customer service area, sewing service counter.
Or call customer service center:
Landline users: 4128869 press 3 for Tao Yuan Store
Mobile users: 02-4128869 press 3 for Tao Yuan Store

Notice:
• Customized sewing service needs at least 7 business days.
• Please measure your window dimensions (width and height) before ordering customized curtains.

Drill rental service


Want to enjoy the fun of self-assembly?
We offer IKEA family member rental service for electric drills. 

Just bring your member card, an ID and pay a small amount of deposit to bring home your assembly tools. 
For more details, please refer to the 2F customer service area, member service counter. 
Tool rental service terms and conditions

Contact us
Landline users: 4128869 press 3 for Tao Yuan Store
Mobile users: 02-4128869 press 3 for Tao Yuan Store

Spare parts service 


Missing parts after taking your furniture apart or can’t find the parts after moving to a new home?

You can download the assembly manual on the IKEA website, note down the part number, and pick up what you need at our self-service spare part wall located next to the customer service counter in the store. Alternatively, email your inquiry to us at serviceTYS@IKEA.com.tw and we will assist you as soon as possible.

Friendly services and facilities

Wheelchair loan - 5F showroom entrance

We want to create a friendly shopping environment. We have free wheelchair loan service by the entrance for people with limited mobility. 

 
 
Family toilets  - - available in the entire store| Accessible toilets - Toilets located on B2, 1F, 4F and 5F come with family toilets, accessible toilets and changing tables.
 
 
Breastfeeding room  - Located on 1F and 5F Swedish Restaurant. We offer drinkable cold and hot water and changing tables for parents to use with ease. 

⚠️The second level of epidemic prevention alert, 5F/1F nursing room's terms of use. Learn more
Lockers - Located near the elevator lobby entrance on B1, B2 B3 and 1F
We offer free digital passcode lockers.
Learn more
Family restaurant -  5F Swedish Restaurant 
We set up family dining areas and offer Kids menu, children’s high chairs, baby bibs, children’s cutlery, bottle warmers and microwaves. 

 
 
Free Wi-Fi 
We offer free Wi-Fi access in the entire store.
 

 
Parking lot
We offer plenty of parking spaces and have Parent & Child and Disabled parking bays, also provide charging station for electric cars as well.
※Motorcycle parking lot is on the 1F. Car parking lot is on the B1, B2 and B3.
※Charging station location: The B2 floor underground parking lot, 212-214 parking space. See more
Recycling station - 2F, next to the Swedish Food Market
We want to encourage recycling, hence we set up a self-service recycling wall for old batteries and bulbs.