Nei Hu Store services and facilities

Member-exclusive 365-day no-nonsense exchanges and returns policy
At IKEA, it’s OK to change your mind. Within 365 days, returning a product to us is convenient and hassle-free, no matter how or where it’s bought.

Members: returning unopened IKEA products 
IKEA Family/ IKEA for Business members can return unopened IKEA products within 365 days, for a full refund. ​It’s best to bring your original purchase invoice – but if you can’t find it, we’ll help you locate your transaction record.
Members: returning opened IKEA products 
IKEA Family/ IKEA for Business members can return opened products within 365 days - even if they have been assembled, as long as there are signs of use. A full refund will be issued via refund card.
Non-members 
You can return unopened IKEA products within 60 days for a full refund with your original purchase invoice.
IKEA products that can’t be returned 
Unless faulty, we are unable to offer refunds or exchange for the products in As-Is section ,custom made products, food or drinks.

365-day mattress trial 

When choosing a mattress, do you lack enough trial time? Or rushed to buy a mattress that is not suitable for your body weight when not clear enough about your sleep habits? We care about your sleep quality, so the IKEA mattress series gives you a 365-day mattress trial guarantee with good quality.

Is your new IKEA mattress too firm or too soft for you? Not to worry, you can exchange it with a different design within the 365-day trial period. Please bring the mattress and invoice to the IKEA store where you originally purchased it, and apply for an exchange or refund service at the customer service desk. Take your time, you have 365 days to break in your new mattress to see if it’s a perfect match for you!

100-day ergonomic pillow trial​

When selecting a pillow, do you often feel like you lack enough time to try it out? Or maybe you're not fully aware of your own sleep habits? We care about your sleep quality, which is why we offer you a 100-night sleep trial .During the 100-night sleep trial period, you can confidently return to exchange the pillow model. Simply bring your pillow and the receipt to the customer service desk at the IKEA store where you made the purchase to arrange an exchange or refund. Online shopping customers can visit the nearest store (excluding city stores and pick-up points) to process the exchange or refund.​

IKEA reserves the final right to interpret and modify the terms and conditions herein. 

Delivery and assembly service

Once the online order process is completed, you only need to decide the date and time, and we can send your furniture to your home or office, and not just by the door! You just need to name a room and location, and we will take care of the rest!
If you do need help with assembly, we offer professional assembly service at a reasonable price.
The delivery fee starts from $150, assembly fee is charged at 7% of the price of the assembled goods, and the minimum charge is $400 if the cost does not reach $400.

Kitchen Installation Service

We coordinate and arrange kitchen and related installations to ensure your new kitchen is completed smoothly. Before installation, we will visit your home to verify the order and measurements to ensure everything is correct. Trained professionals will assist with all tasks, both big and small, such as installing sinks, faucets, and countertops.

Book Kitchen Service Now

Bathroom Installation Service

Our trained professionals will assist with the installation of washbasins, vanity units, and faucets. We will install your kitchen and bathroom to the highest industry standards.

Book Bathroom Service Now

For more details, please contact the sales counter at the Kitchen and Bathroom sections in IKEA Neihu store.

Lighting and Curtain Rod Installation Service

Choose the service area, view transparent pricing immediately, book online, and easily manage your orders with a single click. We work with carefully selected partner suppliers and provide professional teams to install lighting or curtain rods, giving your home a fresh new look!

Book Lighting Installation Service Now | Book Curtain Rod Installation Service Now

(Lighting and curtain rod installation services are provided by PRO360 experts.)

Prepare for the Old ; Ready for the New

Replacing the old with the new is always a necessary part of life and furniture. We are happy to provide the removal and recycling service for your unwanted old loves.
Old furniture removal fee: From $ 200, aervice covers addresses only within a 100m parameter of the loading point.

Old mattress recycling service

We are happy to assist you to recycle your unwanted old mattress. You can enjoy the old mattress recycling service when you purchase a new one.
Recycling fee : From $835

Sewing service

Want to customize window/door curtains, tablecloths, pillowcases?
Just leave it to our sewing experts and make it as you like!
Let the sewing experts transform our fabrics into beautiful curtains, door curtains, pillows, bags and other fabric products for you. We also provide modification services to better meet your needs. You only need to choose the fabric or curtain you like, and then place an order!

Sewing service precautions
1. Every system service needs 5-7 working days.
2. Before ordering curtains, please measure the width and height of the windows in your home in advance.
3. Please inquire at the sewing service counter on the 1st floor of the Neihu store.

Home planning services

Do you love the decor style of IKEA? We can provide you with professional suggestions for decoration inspiration, space planning, and style coordination. Based on your lifestyle and needs, we can design a space that is both practical and stylish.

→ Visit us now to book our IKEA Home Planning Services at Nei Hu Store

Ways to pay

We want to make it easy for you to live in your dream home, so we offer diverse and flexible payment methods to meet different payment needs.

• You can make your payment at IKEA Neihu Store using cash, credit cards, Apple Pay, Google Pay, Samsung Pay, LINE Pay, Taishin Pay, PX Pay plus, JKO Pay, Easy Card, Easy Wallet and IKEA Gift Card.​

Exclusive Interest-Free Instalment for IKEA Family Members
IKEA Family member or IKEA for Business member with select credit cards and a single purchase amount of $30,000 and above, you can enjoy a 12-month interest free instalment payment plan. Or, with a single purchase amount of NT$20,000 and above, you can enjoy a 6-month interest free instalment payment plan!

• How to apply for an instalment payment plan:
  • Please bring your purchase to the checkout counter and inform the cashier that you’d like to opt for an interest free instalment payment plan.
  • You must have an IKEA Family or IKEA for Business membership. Bring your purchase to the checkout counter and inform the cashier that you’d like to opt for an interest-free installment payment plan.
  • Exclusively for Taishin Bank, Cathay, DBS, SinoPac, E. Sun. and Mega Bank credit cards, a single purchase of a total amount of $30,000 and above is eligible for the 12-month interest free instalment payment plan.
  • A single purchase amount of NT$20,000 and above is eligible for the 6-month interest free instalment payment plan, applicable for credit cards issued Cathay, CTBC, Taipei Fubon, Taishin,SinoPac, E. Sun, HSBC, DBS and Mega Bank.

*If you used 0% instalment plan and need to return some items, you must return all items in the same order.


Terms & conditions:

• The purchase made in the Swedish Food Market, Bistro and Swedish Restaurant is not included in the purchase amount eligible for the interest free instalment payment plan. Payments made outside checkout counters, such as delivery fee, assembly fee or sewing fee are not calculated in the total amount for the instalment. Relevant total amount restrictions, terms and conditions are subject to the store announcement.
• Instalment payment plan is applicable when reaching requested minimum purchase amount in a single purchase. The monthly repayment will be an integral, and all the decimal places will be charged at the first instalment with a unit of NT$. Payments made outside checkout counters, such as delivery fee, assembly fee or sewing fee are not calculated in the total amount for the instalment.
• Issued banks reserve the right to accept or not an instalment application. Please refer to your bank for eligible credit card options.
• In case of return or exchange, the credit card holder should bring your payment credit card and invoice to the service desk at the store where you originally made the purchase.
• Issued banks and IKEA reserve the rights to modify or change instalment payment plan service due to reasons not attributable to said parties. Relevant terms and conditions are in compliance with Regulations Governing Institutions Engaging In Credit Card Business article 19. Please feel free to contact the service desk if you need any assistance.

Pets-friendly

We know that pets are family, that’s why IKEA stores welcome you, your family, and family pets (including assistance animals) with open arms! Please follow below guidelines when visiting with pets:

Pets are not allowed in the IKEA Swedish restaurant due to food hygiene regulations.
When visiting (excluding restaurant and café), please carry your family pet in a pet travel bag or a pet trolley no larger than L55 cm x W45 cm x H40 cm (calculated by carrier size, excluding frames and wheels), and close securely to prevent wastes or water spilling out. Please keep your lovely pet inside the travel bag/trolley without head, tail or paws sticking out of the bag/trolley. IKEA Nei Hu Store does not have pet-sitter service.

These terms don’t apply to police dogs on duty, guide dogs, or guide dog puppies in training that are accompanied by professional raisers. IKEA reserves the right to interpret and modify above terms and conditions.

Friendly services and facilities