1.Specific delivery time slots (09:00-13:00 / 13:00-17:00 / 17:00-21:00) are available for certain districts in Area A. For remote areas, orders will be delivered between 09:00 and 17:00. If you need your goods delivered by a specific time, we will arrange a special car for you with an additional fee. Our service provider will deliver the goods within the time slot according to the route arrangement and have the goods signed by the recipients. Assembly service will be carried out after the delivery of the goods. Courier drivers will call customers before their arrival, so please make sure your phone can receive calls. If they fail to reach you by phone, all your items will be sent back to the distribution centre. Your order will be regarded as cancelled and no redelivery will be arranged in this case.
Store order：Please settle your refund at the store where you purchased the products, but we will not be able to refund the delivery fee.
Online shopping order：Please settle your refund at contact us, but we will not be able to refund the delivery fee.
2.The products will be placed in the designated destination. No service for repositioning existing furniture will be provided. Please make sure that there is enough space to assemble the furniture.
3.For buildings without lifts, there will be an additional charge of $75 per floor, up to 6 floors. Prior notice is required if there are staircases inside duplex apartments, basements or atriums. A flight of 6-17 steps shall be counted as one floor.
4.Prior notice is required if the distance between the nearest possible unloading point and the delivery address exceeds 50m. An extra fee will be charged at $75 per every 50 m onwards.
5.The delivery service is not available for living plants, custom curtains, trimmed curtains and food products.
6.A shipping order represents a one-time delivery service. If you need to add, modify, or reduce the items to be shipped or change the service time, please call IKEA customer service or send an email to IKEA online shopping customer service mailbox before 4:00 pm two days before the delivery/assembly date for the area north of Hsinchu (including Hsinchu), and before 4:00 pm three days before the delivery/assembly date for the area south of Miaoli. You can cancel the entire order and receive a refund, and then place a new order to choose a new delivery date and calculate the shipping fee. If you miss the deadline, you will not be able to make changes and the shipping fee cannot be refunded. If you want to change the assembly time, you must also comply with the aforementioned changeable time. If you fail to do so in a timely manner or cancel without valid reason, you will be responsible for the full amount of the shipping service fee and additional transportation costs.
7.Please measure up for a furniture delivery before placing an order for a large furniture item such as a sofa, ensuring that it fits through the lifts, stairs, hallways, doors and corridors, etc. The delivery fee will not be refunded if the product cannot be moved in. Please visit IKEA.com.tw or contact IKEA co-workers for package measurement details
8.The delivery fees of As-Is products and assembled display products are charged differently. Please visit our customer service counter for more information. Service details and charging fees are subject to the on-site announcement of each store.
9.On the day of delivery, drivers will contact customers by phone within the chosen time slot, subjecting to the delivery routes. Please make sure that your phone is able to receive calls to avoid a second delivery fee. Extra charges will apply for specific delivery time requests.
10.We do not provide furniture recycling service, but only offer to move the furniture to the downstairs of your residence with on-site charges based on the size and number of items. If additional manpower is required to move the furniture to upper floors, an additional floor fee will be charged.
11.For refunds or exchanges, please visit the Customer Service counter at the IKEA store where you made your original purchase, or contact our Customer Service hotline/email.
12.Please double-check the quantity of the returned items with the courier. Once you have signed, you agree that the returned items will be handled by IKEA on your behalf.
13. In the event of a typhoon or other uncontrollable factors, in order to ensure the safety of goods and delivery personnel, we will proactively adjust the potentially affected delivery dates (by a few days before or after), which may result in the inability to deliver the goods as originally scheduled. IKEA will notify you of any changes in advance via SMS. We apologize for any inconvenience caused and kindly ask for your understanding.