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IKEA Xin Chu Pick-up and Order Point

 Limited Time Offer|Shark Party
Calling All Shark Fans! Spend certain amount and receive charming  hark-themed surprises.
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Cosy winter
Find some cozy and warm winter essentials!
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Combo Offer 
Buy more, save more! IKEA Family card member exclusive, 
Check more combo offers

Autumn Picks


Gateleg table, birch, 26/89/152x80 cm



Chair, white



Corner sofa-bed with storage, skiftebo dark grey, 230x151x66 cm



Bookcase with doors, white, 80x30x202 cm



Storage box with lid, transparent grey-blue, 33x33x33 cm



Shelving unit, white, 77x147 cm



Kitchen countertop organiser, bamboo/white


ALHÄNGEMALDuvet cover and pillowcase, 200x200/50x80, multicolour


More home furnishing inspirations

Opening hour
IKEA Xinchu pick-up and order point
・Address: No. 98, Zhongzheng East Road, Zhubei City, Xinchu County
・Tel.: (03) 551-6223
・Customer service email:

Opening hours
Monday to Sunday 12:00-21:00

Pets-friendly policy
Tool rental service
Pick-up order / online order service hours
Monday to Sunday 13:00-21:00

・By bus
【Carrefour/Wenhua Street Intersection】
For detailed bus numbers and routes, please refer to the
Zhubei free city bus timetable
・Parking lot (with special agreement):
【Zhubei Sanmin Road parking lot】
No. 149, Sanmin Road, Zhubei City, Xinchu County
【Zhubei City Renyi Road parking lot】
No. 77, Renyi Road, Zhubei City, Xinchu Count

Pick up / Delivery instruction

Service Hours:Monday to Sunday, 13:00 ~ 21:00

Notes: Please bring the pickup instructions, order form, and invoice details to the pickup area when picking up the goods. If the goods are not picked up within the pickup period, IKEA will cancel the order and notify the customer to process the return at the store.


Pick-up and order

-----Store order
● You may place an order and make payment at the home furnishing service area in IKEA Xinchu pick-up and order point. Your order will be ready to be picked up in 2 days.
● Once you receive the arrival notification, please pick up your order in 7 days. After 7 days, your order will be returned to the warehouse and a refund will be processed.
● The stock availability in IKEA Xinchu pick-up and order point depends on the stock availability in IKEA Tao Yuan Store. We will not be able to place orders on site if stock is not available in the Tao Yuan Store.
● Order and pick-up service does not guarantee stock availability. We will arrange a refund or exchange if your ordered item is not available in stock.
● If you misplaced your order slip, please bring a valid ID to the customer service counter and ask to process the loss order slip. Once processed and confirmed by our co-workers, you may pick up your order at the pick-up service area.

----Online shopping
● If you see a yellow “Add to cart” icon on the product page, it means that this product is in stock and can be purchased online. Please note that the system will automatically refresh and show the latest availability before entering the payment process.

----Online shopping pick-up notification
● You will receive a SMS notification once your order arrives at the IKEA Xinchu pick-up and order point if you select it as your collection point. Please bring a valid ID (order can only be picked up by the person who made the purchase) and pick up your order at the pick-up service area within the assigned time slot.

Delivery and assembly service
● We offer professional delivery and furniture assembly service with a reasonable service fee! Place an order on site by our co-workers and have your order delivered within 4 days. Delivery and assembly service
● Online shop orders can be delivered within 7 days (excluding weekends and holidays).
● The assembly fee is charged at 7% of the price of the assembled goods, and the minimum charge is $400 if the cost does not reach $400.

Return and exchange your items in a different store
● At the moment, IKEA Xinchu pick-up and order point does not offer service of returning or exchanging your items in a different store. Please use the return and exchange service at the store where you made the purchase. Return and exchange service

Other service
● We also have a 0% interest installment payment plan when purchased with a required amount, power drill rental service and more.More services

More Service

Delivery and assembly service

Can’t take your furniture with you?
We’ll bring it to your home or workplace.
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Interest free installment

Enjoy a 12-month interest free installment payment plan with a single purchase of $30,000; a 6-month interest free installment payment plan with a single purchase of $20,000!
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365-days return policy

It’s OK to change your mind!
You have 365 days to return your purchase.
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Drill rental service

Want to enjoy the fun of Self-assembly?
We offer IKEA family member rental service for electric drills.
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