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Contact Us

Customer Support Center

IKEA warmly welcomes any feedback or questions you may have.

IKEA Online Text Customer Service
Line ID : @csc_ikea

Operation hour: 09:30 - 18:30

Click the chat box on the right bottom, or scan QR code to start a conversation.

IKEA Online Text Customer Service
FB Messenger

Operation hour: 09:30 - 18:30

IKEA Hotline
02-412-8869

Operation hour: 09:30 - 18:30

IKEA Email
iservice@ikea.com.tw

Operation hour: 09:30 - 18:30
 

Purchase record tracking

We securely store your purchase records for up to three years, allowing you to easily access and manage them anytime.
Additionally, if you’ve purchased items with a five- or ten-year guarantee, our customer service team can quickly retrieve your records to ensure a worry-free guaranteed experience!


Need assistance? Have any questions?

Check out【FAQ】, for quick answers!

Change the Contents of Your Delivery Order

For areas north of Hsinchu (including Hsinchu):
Please complete the request at least two days before delivery/assembly by 4:00 PM.

For areas south of Miaoli:
Please complete the request at least three days before delivery/assembly by 4:00 PM.

System maintenance FAQ

During IKEA official website system maintenance period, below functions will be temporarily unavailable:
1. Product page 2. Online planning tool 3. Shopping note
Please bear with us for any inconvenience this may have caused!

Cross-industry collaboration

E-mail: marketing@IKEA.com.tw


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