Q1. What happens after submitting the online form?
A1. Within 3–5 days after submitting the online form, our service staff will contact you by phone to schedule an in-store consultation based on availability.
Q2. How long does the home planning process take?
A2.
For a basic single-space plan: After discussion, a quote will be provided within 7 working days (excluding holidays).
For a full-space plan: After discussion, including measuring, design, quotation, and revisions, the total process takes approximately 1 month (excluding holidays).
Q3. How do I proceed with payment after planning is completed?
A3. After confirming your purchase items, please call or email one week in advance to schedule a payment appointment. Our staff will confirm product availability and arrange delivery and installation time with you.
Q4. What payment methods are available?
A4. We offer a variety of payment options including cash, credit cards (VISA, MasterCard, JCB, American Express), Apple Pay, Google Pay, Samsung Pay, LINE Pay, PX Pay, EasyCard, Easy Wallet, JKOPay, and gift cards. Additionally, for in-store furniture and home décor purchases, use of designated bank credit cards allows for:
12-month 0% interest installment for single purchases over NT$30,000
6-month 0% interest installment for single purchases over NT$20,000
Q5. How long after payment will delivery and installation take place?
A5. Delivery and installation will be scheduled at the time of payment. In general, they will be completed within 14 days after checkout.