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Tai Chung Store Services and Facilities

Our Friendly Services 
>>Our friendly service and facilities overview

Family-friendly facilities
- Parent & Child parking bays: B2, B1 and 1F
- Family-friendly toilets: B2, B1, near the entrance on the 1F, and next to IKEA Swedish restaurant on the 4F
- Nursing rooms: 1F, 3F and 4F
- Småland magical forest: 3F
★ In order to keep customers safe, during COVID-19, Smalland magical forest is closing temporary. 

Disabled-friendly facilities
- Disabled parking bays: B2, B1 and 1F
- Wheelchair service: Free to loan wheelchair service is near the entrance on the 1F
- Accessible toilets: 1F and 4F 4F



 Swedish restaurant offers Kids meal menu and free baby food. We also prepared bottler warmers, baby’s bibs, children’s cutlery, and highchairs in our family-friendly dining area. Please check with our co-workers in-store for details.
 We have free diapers available near the entrance on the 1F and in the Småland magical forest on the 3F. Please check with our co-workers in-store for details. We also set up several play facilities for kids in different store areas, so you can bring the little ones along on every shopping trip.
 3F Småland magical forest opens from 12:00-18:00 (weekend 12:00- 20:00). >Weekend member activities
 

Pets-friendly space

We know pets are family, that’s why IKEA stores welcome you, your family, and family pets (including assistance animals) with open arms! Please carry your family pet in a pet travel bag or a pet trolley (calculated by carrier size, excluding frames and wheels) no larger than L55 cm x W45 cm x H40 cm, and close securely to prevent wastes or water spilling out. Please keep your lovely pet inside the travel bag/trolley without head, tail or paws sticking out of the bag/trolley.

Pets are not allowed in the Swedish restaurant, Bistro and Swedish food market due to food hygiene regulations.

These terms don’t apply to police dogs on duty, guide dogs, or guide dog puppies in training that are accompanied by professional raisers.
IKEA reserves the right to interpret and modify the above service terms.
 

365-day Return and Exchange Service

365-day return and exchange service can be applied at the return and exchange service counter on the second floor in Tai Chung Store. Please bring your item with intact condition and packed in its original packaging, uniform invoice and receipt within 365 days to be validated for return and exchange service. If paid by credit card, please bring the credit card and signed payment slip. If your uniform invoice had your TAX ID number added, please bring your uniform invoice stamp or company stamps as well.

Above terms and conditions do not apply to the As-Is section, food and customized products. IKEA reserves the right to interpret and modify above terms and conditions.

365-day mattress trial guarantee
Is your new IKEA mattress too firm or too soft for you? Not to worry, you can exchange it with a different design within the 365-day trial period. Please bring the mattress and invoice to the IKEA store where you originally purchased it, and apply for an exchange or refund service at the customer service desk. Take your time, you have 365 days to break in your new mattress to see if it’s a perfect match for you!
 365-day mattress trial guarantee terms and conditions
 

Payment Methods

We want you to live in your dream home with ease! That’s why we offer diverse and flexible payment methods to adapt to different needs. You can pay with cash, credit card, Apple pay, Google pay, Samsung pay or IKEA Gift Card.

Credit cards
Interest free instalment: With select credit cards, you can enjoy a 12-month interest free instalment payment plan with a single purchase of home furnishing or decorating products in a total amount of NT$ 30,000 or above, and a 6-month interest free instalment with a single purchase of $20,000 and above.

How to apply for an instalment payment plan:
● Please bring your purchase to the checkout counter and inform the cashier that you’d like to opt for an instalment payment plan.
● Exclusively for Citibank or Cathay Bank credit cards, a single purchase of a total amount of $30,000 and above is eligible for the 12-month interest free instalment payment plan. A single purchase amount of $20,000 and above is eligible for the 6-month interest free instalment payment plan, applicable for credit cards issued by Cathay, CTBC, Taipei Fubon, Taishin, Citibank, E. Sun and HSBC.
● IKEA reserves the right to interpret and modify above terms and conditions.

IKEA Gift Card
Select and purchase your IKEA Gift Card at the checkout counter, and top up with the amount you want. Minimum top up value is $100 and maximum $10,000 each time.
 Gift Card terms and conditions
 

Delivery and Assembly Service

Delivery service
Most of our furniture products are packed with delivery-friendly flat packaging. All of our furniture products come with assembly instructions and some even come with assembling tools for you to easily put the furniture together at home.
If you need a hand with the assembly, we also offer delivery and assembly service with our professional installers with reasonable prices!
 Delivery service and charging rates

Assembly service
Need a hand to assemble your new furniture? Assembly fee is 6.5% of the item invoice price and with a minimum fee of $400.
 Learn more about assembly service

Personal shopper service
Enjoy easy shopping without light or heavy lifting. All you need to pay is $200/order and your personal shopper will gather all the items for you. Please speak to one of our co-workers in-sore for more details.

Courier box service
In-store courier box delivery service fee starts from $150. Courier box is self-service, please bring your courier box to pay at the checkout counter, and ask for a shipping slip. Please fill in delivery contact details on the shipping slip and pack your to-be-delivered items at the packing station near the checkout exit. Please ensure the courier box is properly sealed, then bring it to the delivery and assembly service counter for shipping arrangement.

Important notice:
• The courier box is 50 x 50 x 45 cm with a maximum weight limit of 25 kg.
• Courier box delivery is limited to Taiwan’s main island (remote and certain areas are to be charged based on courier box delivery service rates).
• Courier box delivery does not apply to non-IKEA products, plants, glasses, mirrors, acrylics and other fragile items.
• Submit the parcel before 17:00 and enjoy next-day delivery (except for Yilan, Hualien, Taitung and other remote areas).
• IKEA shall not assume any compensation claims against product damages in relation to the courier box delivery service. Please pack your items carefully before placing them in the courier box.


Old furniture removal/old mattress recycling service
Replacing old furniture with new ones is a necessary part of life. We are honored to be part of it and to help you remove and recycle your beloved old furniture.
 Learn more about remove/recycle service
 

Home Furnishing Consulting Service

Do you need some IKEA home planning advice?
We can customize a personal home space that’s made just for you!
You only need to pay a reasonable price, and our co-workers will visit your home to measure and plan the home furnishing that suits you the best.

We offer a comprehensive home furnishing consulting service—make a customized home space design plan that’s made just for you!

Service Hour
Monday to Friday 10:00-18:00
Tel:04-27049699 #6810 #6234
E-mail:tcsbusin@ikea.com.tw
 Located in the IKEA for Business area on the 1F.

Consulting Service
-The service at least 1 hour at one times, half an hour will be NT$500,(less than 30 minutes will be charged as 30 minutes)。IKEA for business member can get 1 hour consulting service for free.
-Custom need to bring the floor plan or picture by yourself
-Furniture is not included in the planning service fee. Furniture is sold separately. IKEA does not offer construction or renovation services such as plasterwork, woodwork, partitioning, flooring, tiling, painting, wallpapering, electrical or piping work.  
 Make an appointment today

Measuring Planning Service
-NT$700 /ping,If you spend an average of $10,000/ping, the design fee will be waived. To have at least one bedroom and one living or dining room.。
-Limited for sites over 15 ping,The design fee is based on the actual size and location of the site to be planned.
-Payment method: Only accept payment by bank transfer.
-A $3,000 deposit of the design service and the travel expense are required before the measuring service, and the remaining design fee is required after the measuring service.
-What you will receive: A PDF file of furniture layout plan (with dimensions), a 2D elevation plan with partial walls (with dimensions for sites under 35 ping), a quotation sheet, and a list of products to be used.
 Make an appointment today

* Please noted that to provide a better planning experience, This service only provide Chinese service only.
 

Kitchen / Bathroom Planning & Installation Service

Kitchen planning service
We welcome you to use our IKEA online 3D kitchen planner, or, you can bring your kitchen dimensions to the nearest store and bounce some ideas off our kitchen experts! After the preliminary planning, you can pay a small service fee for IKEA technicians with eyes for details to measure your kitchen space, and to determine current kitchen condition, as well as to understand which kitchen furniture you want to install. All in the effort to better plan the next step and to send you the proposal design plan that truly represents your dream kitchen.
 Make an appointment today
 Kitchenwear assemble and expense
 
Kitchen installation service
We will coordinate all kitchen installation and relevant details, so you can enjoy your new kitchen with no further delay. Before arranging installation, we will check your kitchen first to make sure that the order and dimensions are correct. Our professional installers will take care of all the time-consuming small and big tasks, such as installing the kitchen sink, mixer taps and worktop.

Bathroom installation service
Our trained professionals can install your bathroom for you, including wash-basin, wash-basin base cabinet and mixer taps.
 Make an appointment today

* Please noted that to provide a better planning experience, Planning Service only provide Chinese service for Home & Business premises interior design service now.
 
Sewing Service
Service hours: 11:00~21:00 Please contact the 2F sewing service counter for more details.
Learn more about the sewing service
Power Drill Rental Service
All your need to prepare is your member card, a valid ID, and a small amount of deposit for power drill rental service. Please speak to one of our co-workers in-sore for more details.
Click and Collect Service Order online and collect your order in the store of your choice. Shopping and picking up orders are as easy as it can be!
Pick-up points in Taiwan
Self-Service Recycling Station
We welcome you to recycle old newspapers and used batteries in our store’s recycling station that is located on the second floor. We also have a self-service second hand shopping bag area where we welcome you to recycle used shopping bags for making good use of these old goodies.
Spare Parts
You may download the assembly manual on the IKEA website, note down the part number, and pick up what you need at our self-service spare part wall in the store. Alternatively, email your inquiry to us at serviceTCS@IKEA.com.tw and we will assist you as soon as possible.
Parking Lot
We offer plenty of parking spaces. Motorcycle parking lot is on the 1F. Car parking lot is on the 1F, B2 and B2. We have Parent & Child and Disabled parking bays as well.
Tai Chung Store parking rates
Lockers
We offer free lockers with passcode locks near the 1F entrance to make your shopping even easier. For larger luggages, please go to the 2F customer service counter for the luggage storage service. Lockers are for temporary storage use only, and cannot be used for overnight storage. IKEA assumes no responsibility for any loss or damage to the personal property in the lockers.
Locker Terms and Conditions of Use
Free Wi-Fi
We offer free Wi-Fi access in the entire store.



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