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Contact Us

Need assistance? Have any questions? Check out【FAQ】,for quick answers. !

You can also contact IKEA store’s customer service team via phone or email when having product or service related questions. We will assist you promptly upon receiving your inquiries. IKEA customer service hotline 02-412-8869 (no need to add 02 for landline users)
contact-us

IKEA online shopping
IKEA customer service hotline: 412-8869#1
Online Text Customer Service: Click here
E-mail:Onsales@IKEA.com.tw
*Online shopping customer support email team is working on responding to your inquiries within 48 hours. Thank you for your understanding.
 
  • Please provide your order number that starts with WES.
  • If you have a return or exchange request, kindly provide the following information to help us assist you more quickly: 
    • Product SKU of the return/exchange item
    • Quantity of return/exchange items
    • Current condition photos of the return/exchange items.
Order and pick-up point
Xin Chu order and pick-up point
03-5516223

Cross-industry collaboration
E-mail: marketing@IKEA.com.tw
IKEA stores
Nei Hu Store

Hotline:412-8869#2
E-mail: serviceNHS@IKEA.com.tw
Hsin Chuang Store
Hotline:412-8869#3
E-mail: serviceHCS@IKEA.com.tw
Xin Dian Store
Hotline:412-8869#4
E-mail: serviceXDS@IKEA.com.tw
Taipei City Shop Arena
Hotline:412-8869#5
E-mail: serviceTAS@IKEA.com.tw
Tao Yuan Store
Hotline:412-8869#6
E-mail: serviceTYS@IKEA.com.tw
Tai Chung Store
Hotline:412-8869#8
E-mail: serviceTCS@IKEA.com.tw
Chia Yi City Shop
Hotline:412-8869#9
E-mail: serviceCYS@IKEA.com.tw
Kao Hsiung Store
Hotline:412-8869#0
E-mail: serviceKHS@IKEA.com.tw

Customer service hotline/ email service hours:

Customer service for the stores:
Monday to Sunday 09:30 - 18:30

Online shopping:
Monday to Sunday 09:30 - 18:30

System maintenance FAQ

During IKEA official website system maintenance period, below functions will be temporarily unavailable:
1. Product page 2. Online planning tool 3. Shopping note
Please bear with us for any inconvenience this may have caused!
 
 

FAQ

Need assistance? Have any questions?
Check out answers for all the frequently asked questions.
【FAQ】


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